Quality Buick GMC Reviews (%countItem)
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Quality Buick GMC Rating
Address: 7901 Lomas Blvd NE, Albuquerque, New Mexico, United States, 87110-7916
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Purchased a vehicle 5/28 and have yet to receive my registration for vehicle. Have called at least 3 times every month since, upon one of my calls it was identified that they messed up my registration paperwork and used my old address for the registration. My new address was on all of the financing paperwork according to one finance employee and she admitted it was an oversight on their end. I understand that during the pandemic things are busy and only customers that generate capital take precedence in this capitalistic world however I have contacted 3 different people between 8/11-8/14 regarding this issue with registration and have yet to receive a call back from anyone. Customer service should be the same whether its new customers or prior ones.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Do not purchase parts from this business. You can call any phone number associated with this business and NO calls will be returned. You can email this business and NO emails will be returned. GM Parts Store (gmpartsstore.com) is not interested in making customers happy. Once you have paid your contact with this business is finished. The business has only one interest, your money. The business has no interest in return business. A failure to insure customer satisfaction is a sure way of going out of business. Ordering anything from this business is risking wrong parts, broken parts, non receipt of parts, and any other situation that can go wrong WILL go wrong and not be corrected without personal travel to the business location. I've left several messages on their "ignore customer inquires" (answering machine) and never once been returned a call. Do not waste your time calling their phones, they will NOT talk to anyone on a telephone. I doubt they will even talk to customers face to face based on their ignoring customer inquires.
Went online to order parts for 2009 Sierra and their site showed up. Went to site and looked up stepup rail pads. Got sick and tried to cancel product by calling their number. All I got was a Fax number so I sent emails with no answer either. I told them I would ship them back. Contacted Paypal and they didn't help. I have came to the decision they don't have a customer service to talk to and don't want to help me.
We have issued a prepaid return label to the email address on the order. Once the item is received by our return department we will issue credit.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
In May 2019 I ordered several parts for my automobile on line from this dealership. I received two defective parts. I received a new part under warranty for one of the defective parts. But, they told me to go to a GMC dealer to have the new part installed and they would cover the cost for the labor of the new part. I did so and was then told they would not cover the labor.
I just had another part, still under warranty, go bad and Amber A, Internet Part Expert, refuses to send me a new part. She is telling me they will not cover it under the warranty because I have an after market part on my car. I was forced to put an after market part on my car because GM discontinued making the part.
I have contacted Garry R, Parts and Accessories Director, and Dan D, Service Director, and they have not returned my calls.
Beware when ordering parts from this company!! Check their parts warranty before purchasing!!
Once they have your money, they don't want to deal with you!
They promised to fix several dents and scratches , suv came out worst with more damage.The paint shop crew and Management is not of any help. All they care is their quotas . After purchasing 3 vehicle's in the last 4 years worth over $80,000 + we will never purchase another vehicle from this dealership ever.Buyers be aware.
I ordered a 2008 Hummer H2 passenger rear view mirror. They got the VIN# wrong & sent me a 2005 model. I sent them 2 emails asking for a return label to be emailed to me to which they didn't respond. I have called & left 4 voicemails to which they didn't return either. Last time I called it said their voice mail was full. This mirror cost me $426.53 and I really need the credit so I can get the correct part from somewhere else.
Customer made an error entering the VIN number. We issued a prepaid return label and have issued a refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, I didn't make the error, they called me to change the part number and I trusted their opinion. I did finally receive a return label and a credit after 2 months. I now find that this resolution is satisfactory to me.
Regards
I bought a speaker system for my truck. And it does not fit my vehicle
So I have been trying to contact them by phone and email. I have left phone messages
And have emailed with the problem I am having. No one has contacted me on how
To resolve this issue. I have 30 days to return item or refund will not be accepted.
Please follow the return instructions outlined at - ***
Also be advised, orders that do not include a VIN number or returns that are not in the original undamaged packaging(writing, excessive tape) will not be accepted.
Once the item is received we will issue credit minus restocking and shipping fees.
I ordered a compressor for my Chevy. Part has been paid for. I have not received any communication as to when product will ship. No phone calls Or emails have been returned. Several attempts have been made to contact this business. I want my money back. The weather has been hot and I need my compressor. I will purchase elsewhere.
I am submitting the information showing the charge and correspondence saying this will ship. No contact since Monday. I paid for for expedited shipping.
The order has been cancelled and refunded.
I ordered parts from their site, they sent the windshield wiper blades in one long box. They were bent in transit, and so they don't work (they attached to the windshield, but the blades don't make contact with the windshield for big swaths of it). I've reached out to them in several ways, no one has responded. Have emailed several times, have called the number they provide on the website; no one has ever answered and I've left at least one voicemail that hasn't been returned. Have been trying to reach them for at least a couple weeks.
A refund for the wiper blades has been issued.
Thank You
GMParts Store.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID; after over a month of wrangling, they finally issued a refund for the defective parts. Thank you for your help in resolving this matter.
Thanks
Ordered Center Caps advertised as, "Sold as a set of 4".
Received one (1) Center Cap.
Inquired of Company.
Company responded with, "The listing is for one center cap. GM does not offer center caps in a set."
I have a screen shot of the page I ordered from clearly stating (verbatim) "Sold as a set of 4."
Tell us why here
We apologize for the error with our website. As stated in our policies found here >> ***
Errors will occur. Unfortunately, the data being pulled was not accurate and has been corrected.
We will issue Mr. a prepaid label to return the item for a full refund.
We will not issue additional products at no charge.
Thank You
Garry R
G
I purchased $3000 worth of parts. Eight fuel injectors and one fuel injection pump which included a core charge of $1000 for these nine items.
I returned these parts and the company has not refunded this core charge.
Additionally the company phone number is never answered and the mailbox is left full so it is impossible to contact them. I sent an email message with the order number, received one reply asking for the tracking number and then no response.
All items were returned properly packaged in the originally provided boxes and in documented proper condition with no missing parts or pieces.
Order number is : *** UPS Tracking Number is: *** Delivered: Tuesday 02/19/2019 at 12:18 P.M
Hello ***
Thank you for your inquiry.
Unfortunately, I do not find any emails or messages from the customer. I apologize for our oversight in not finding any communications. I do see the core return was received by us on 2-19-19 for an order placed on 12-11-18 and received by *** on 12-14-18.
We do process returns in the order they are received and unfortunately, we are running behind in processing returns and we apologize for the inconvenience. I have moved your return ahead of all the other patient customers so your return can be processed ASAP.
I can understand how frustrating it is to finally send a return back 2 months later and anticipate an immediate refund. I do apologize for the extended delay and the return will be processed today.
Best Regards
GMPartsDirect.CO
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I wish to file a complaint regarding my vehicle service by GMC Quality Buick in Albuquerque, New Mexico. I am seeking your review and am requesting you contact the dealer. I am concerned that I have not been treated in a fair, equitable and honest manner by the dealership. Initially, I attempted to resolve my concerns with the Service Director but in my opinion, his replies were patronizing and failed to address my specific complaints. Additionally, there may be a strong indication of intentional misrepresentation of service needs.
The three major concerns I have are first, the four separate PTC module computer code PO440 variant diagnoses within a 348 miles time frame. Second, the reliability of the inspection reports is suspect and third, was advised during my last visit that the undercarriage of my vehicle had significant rust that had never been brought to my attention before.
We have reviewed the complaint from this customer and are sorry to report that there is nothing we can do to help. We see that he failed to include our correspondence after nearly all of his visits. These would have revealed our repeated attempts to satisfy him.
We appear to not be up to Mr. standards. Each time we attempt to make him happy, it only turns out to be another disappointment for him. He seems unable to grasp the fact that his vehicle has 90,000 miles on it and is going to experience issues. We have good willed several repairs that were far from our problem but were no charged in an effort to appease him. These appear to be wasted attempts. After our last correspondence, we feel that Mr. would be much better served by getting some other opinions on the vehicle and what he should do with it. We are simply not able to perform up to his expectations.
Concerning his request for any refunds. We can not assist with any reimbursements for any of the repairs that have been done here. The repairs he has been charged him for were all necessary and approved by him. You will notice several repair orders have no charges at all. These were repairs that we paid for in an attempt to satisfy him.
We are sorry we could not be more helpful in this situation.
Regards,
Dan D
Service Director
Quality GMC Buick
Complaint: ***
To: Quality Buick GMC
Buick, Inc., RespondentFrom: *** ComplainantRe: Revdex.com Complaint #***Your response to my complaint is
false, inaccurate and misleading.You state in your initial response that you have reviewed my
complaint and are sorry that there is nothing you can do to help. Furthermore, you state my complaint fails to
include correspondence from you that would have revealed your repeated attempts
to satisfy me.I have dealt in good faith with your company to resolve my concerns with servicing of my vehicle. Your response to my Revdex.com complaint borderlines on bad faith negotiation.In my complaint relayed to you by the Revdex.com, your correspondence in question, namely your first written response to me dated December 5, 2018, was included under Complaint Details, Attached/Related File(s) ***_*** (page 5 in the category listing). Your second written response to me dated January 7, 2019, was also included under Complaint Details, Attached/Related File(s) *** (page 7 in the category listing).Additionally, I am attaching an email from the Revdex.com confirming your correspondence in question was included in my initial complaint to the Revdex.com, then scanned and emailed to you.You state that you appear not to be up to my standards, that
each time you attempt to make me happy, it only turns out to be another
disappointment. You state that I seem to
be unable to grasp the fact that the vehicle has 90,000 miles and is going to
experience issues. You state that you
have good willed several repairs that were far from your problem but were not
charged in an effort to appease me. You
state that these repairs appear to be wasted attempts. You further state you feel that I would be
better served by getting other opinions and that you are unable to perform up
to my expectations.Your performance was substandard. I brought my vehicle to you after the check engine light illuminated. Your computer diagnosis indicated code P0440 with an evaporation leak. You replaced the gas cap due to a worn and cracked seal. I returned three additional times all within a 348 miles time frame for the check engine light again illuminated. Your computer diagnoses were identical, but you replaced three additional and different parts, this service history caused my initial concerns. You failed to address my written concerns beginning with my letters of November 8, 2018, and December 29, 2018, wherein I specifically and chronologically delineated each service appointment description asking why it took four different service appointments to “properly” diagnose and service my vehicle. You did not specifically address my concerns. You have resorted to argumentum ad hominem (Latin, “an argument directed to the man”), and ad ignorantiam (Latin, this argument is based on an appeal to our lack of knowledge). Questioning my intellect or lack of understanding of auto mechanics is unprofessional. You state
“[we] have good willed several repairs that were far from our problem but were
not charged in an effort to appease me”. This is false and misleading. There were three invoices that were free gratis. There was one invoice PNCS468296, dated October 30, 2018, that was free gratis (for which I am thankful) because the Service Advisor and I conferred, and based on the previous repairs, there was possibility that it may have been duplicative and unnecessary. There were
two other invoices, PNCS462926 dated June 26, 2018 and PNCS470781 dated
December 28, 2018, that were also free gratis because they were requested
through your website under categories Service, Service Appointment Request,
Select Services, “COMPL VEHICLE CHECK” and Quality Advantage for which there is
no charge. Specifically, it includes,“Complete
27 point vehicle check-includes a Goodwrench inspection with report. See your service advisor for a complete
report and written estimate for any additional service or repairs needed. Service Inspection Request. Completed Maintenance Inspection and filled
out Inspection sheet.”Submitted other mechanic’s opinions in my initial complaint to the Revdex.com, their remarks included under Complaint Details, Attached/Related File(s) ***_addtl_docs.pdf (pages 4-9). On January
11, 2019, I gave the following information titled “P0440 variant diagnoses” to
a different mechanic, “Returned to dealer repair services four times between
mileage 90116 and 09464 to replace gas cap, purge line harness, evaporative
canister vent solenoid valve, and fuel pressure sensor. Isn’t it reasonable to expect they would be
able to determine what the problem(s) is initially? Is it reasonable for them to charge for labor
each time? Welcome any comments, thank
you.”The
mechanic replied, “Yes, they should get it right the first time if they are
doing a real diagnostic. Sounds like
they are throwing parts at it and guessing. They
should not charge you for a diagnostic after the first one you paid for. That is a comeback each time and they are the
ones who did incorrect repairs. You
should not even be held financially responsible for a repair that did not
correct your issue. I would contact the service manager and go in
with your receipts and express your concerns and you want to be returned money
for repairs that did not fix your issue.”On January
14, 2019, I gave the following information to an additional mechanic, “Check
engine light on, returned four times with this on. First, replaced gas cap. Second, purge line harness. Third, replaced evaporative canister vent
solenoid valve. And fourth, replaced
fuel tank pressure sensor. Isn’t it
reasonable to expect they would detect this all the first visit? This all occurred within 348 miles…Was always
P0440 but with different part problems, just incredulous they couldn’t diagnose
this in the beginning, so I had to keep paying (questionable) for new parts and
labor…I’m having a hard time understanding and accepting they didn’t know all
of this in the beginning. If they had I
wouldn’t have needed to return numerous times and paid more than I needed…So,
do you think it’s credible for me to think this and ask the dealer to
reconsider their charges? Would welcome any comments.”The
mechanic replied, “Sometimes one code can mean several different parts of the
evap system, but they should be testing/inspecting the parts before they start
throwing money at the vehicle. It’s always
good to isolate the issue before spending money…Yes, because they should have
the equipment and they’re replacing good parts on your car. What I was saying is they’re replacing parts
that don’t need to be replaced, that’s not good.” Another area of concern to which I have previously brought your attention are the vehicle inspection reports dated June 26, 2018 through December 28, 2018. Five vehicle inspection reports dated June 26, September 21, October 3, October 23, October 27, 2018, all indicate “Inspection Result-OK” green in all areas, indicating no concern. The vehicle inspection reports dated October 30 (mileage 90464) and December 28 (mileage 90482) both indicate “Will require further attention” yellow for the following identical items:Battery conditionBattery cables & connectionsVisible leak-power steeringInspect exhaust systemInspect engine air filterInspect hosesInspect beltsInspect steering componentsWhat is
critical to note is after my last repair of October 30, I wrote to you
expressing my overall concerns, your response suggested I return to your
facility in the hopes another visit would help alleviate my questions. I returned to your facility on December 28
for another inspection but beforehand, as a result of my suspicions with the
repairs previously performed by your GMC Certified Service-trained technicians,
I went to *** and had a new battery installed on October 31. Now, my concerns with the vehicle inspections
are two-fold. First, why do the
inspections dated June 26 (mileage 89769) through October 27 (mileage 90444)
all indicate no areas of concern, but the inspection dated October 30 (mileage
90464) indicate eight areas of concern only twenty miles after the previous
report? Second, why does the inspection
report dated December 28 (mileage 90482) indicate the same items as the
previous inspection report dated October 30 (mileage 90464) when I had a new
battery installed by *** on October 31?
This leads me to believe that there was no reinspection performed on
December 28. The reliability of the
inspection reports is suspect.
***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
This company is out to screw people over. I had an issue with a seal I ordered from them, and I asked customer service before ordering it, and they verified it was correct. Once I received the item, it did not look like what I was replacing, and I contacted the customer service again and they were very rude and said they sent what I ordered and if it was wrong it was my fault. I tried to seal, and of course it did not work, so I contacted them for a return, and I was informed that I would have to pay return shipping and a restocking fee. I refused to pay shipping because on the front of their website, it states, "FREE Return Shipping". Once I forced this on them, they finally sent a return label for shipment. I got notification that the shipment arrived, then I received another email from their customer service stating that they cannot give me a refund because the part does not have a part number on it. I received the seal without anything on it, so I shipped it back the exact same way with a copy of my order that had the order number, part number, and my vehicle VIN number on it. They are giving an ultimative of either me to pay shipping to get the wrong seal sent back to me or they will destroy the item in 7 days.
This is ridiculous and they are trying to take advantage of people and scam money off of customers any way possible. This is false advertising and absolutely terrible customer service.
Tell us why her
There will be no refunds issued to the customer.
We did receive an email from the customer on 11-29 (2days after the order was shipped) asking if this was the correct part.
The part was correct for the vehicle information provided. The customer selected the incorrect part and we asked for him to follow our return policies.
We received a return part that was installed, as stated in an email, and visually evident. The returned part was not sent in the manufacturer’s original package, regardless of the claimed state.
· The part was stuffed into a box twice as small as the original.
· Original package shipped via Fedex on 11-27-18 (tracking number ***) dimensions were 17”x17”x5.
· Return packaging received dimensions 12”x9”x5” (Shipping Paid by our business)
· Due to the issues stated the part is now worthless as a return to the manufacturer nor can it be resold.
The email referred to as “snarky or rude” stated our return policy along with a link to read the return policies.
Here is the email sent –
12-06-18 – We reply to Mr.’s email.
“The weatherstrip you ordered is correct for your vehicle but this is the endgate weatherstrip as the website indicated. The part number for the midgate weatherstrip is 20837689.
Please carefully follow the return instructions to ensure you receive the proper refund.”
Please send returns to:
PARTS RETURNS
7901 LOMAS BLVD NE
ALBUQUERQUE, NM 87110
All returns are shipped at the buyer’s expense.
Please include a copy of your receipt.
Shipping is non - refundable
All returns are subject to a restocking fee of 15%. (35% If the VIN was not provided on the original order)
No return on Electrical items.
All returns must be in original undamaged packaging.
Manufacturer labels must be intact and unmarred.
ANY WRITING ON THE PACKAGING WILL VOID A REFUND.
Business Hours
Monday - Friday 8am - 4:30pm MST (10am - 6:30pm EST)
Closed Saturday, Sunday, and all major holidays
Please refer to our return policy on the website for more detailed information on our return policy. http://www.gmpartstore.com/return-policy
e...
Complaint: ***
I am rejecting this response because:
As I had discussed with their customer service the box that was received by myself was not even what they sent out to begin with. The box I received from FedEx was not a 17*17*5, it was closer to a 12*12*3 at most with a hole cut in the top and clear tape covering the hole. So no I did not have what they described as the original packaging. But when did it become the customers fault for not receiving the correct packaging or original packaging. I showed the packaging to my wife before ever opening it. It was not fit nor feasible to reship. If they wanted a specific size of packing, they should have directly told me so. Also, the box I received never had any sort of part number on it. I explained all of this to the customer service representative. They are deliberately attempting to steal from a father of two that works three jobs and my wife works that are barely making ends meat to begin with .And now they want to steal 75 dollars from me and keep the part.
This is a deliberate act of stealing from a struggling hard working individual.
The manager has obviously refused to talk to me because I have attempted to talk to him and left multiple messages for a call back and still nothing. It is dad they want to take advantage of a struggling father at this time of year.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
We have outlined our response and there will be no credit issued.
Complaint: ***
I am rejecting this response because:
I wasn't to talk to someone there plain and simple. I will take this being the Revdex.com if necessary. And I hope that you with the Revdex.com are taking all of this into account of their poor customer service and negligence to uphold their end up being a business.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
My car was left at Quailty by Dilorenzo for 15 days from June 15th to June30 2018for a fuel injection service I was told that it was in safe keeping would be taken care of and when I returned to get my car there was a windshield break my back up camera was now flicking. The women that took my payment on June 29th I never signed any paper with on top of it all and she said they will cover the repairs the windshield to come back on Monday July 2, 2018. I go back after calling and leaving several messages with no call back and when I get there the manager says I need to pay for the windshield and camera that they did not break any of it and if they did they weren't responsible for it so I talked to the service director Don D he dismissed me as if I was nothing very rude told me its not their problem that I signed for it to be there when I never did and there was nothing he will do to get out of his office . I then asked for someone else who was manager or higher position he says he was It to get out he was CEO owner and he would not help me or talk with me. The front lady then told me all mangers were out of town and that the owner would be back the following day I called and left several messages not one call back.
Revdex.com *** RE: 12946372 To Whom it may concern: This letter is in response to a Revdex.com claim sent July 5, 2018 by *** Mrs. came to Quality Buick service department as a walk in with no appointment on Friday June 15, 2018 at 3:38 pm with a concern for a check engine light that popped on her vehicle right before her planned vacation. Perla, the advisor, expressed to Mrs. taking her vehicle on that long road trip with a check engine was a high risk to potentially cause further damage to her vehicle and possibly breaking down. She proposed to get a rental for Ms. and she leave vehicle for us to diagnose problem. Ms. then told Perla that her vacation trip could be fourteen to fifteen days long and if it was okay to leave it at our service department. Perla confirmed that she could leave it at Quality until her return. Perla also explained to her it would be sitting in our back lot. Mrs. vehicle was repaired on June 20, 2018. Perla called and left a voicemail to inform of repairs completed. Mrs. contacted Perla a few days before her return to Albuquerque. The repairs were explained to Ms. and it was recommended a fuel injection service (which is maintenance item) be performed. Ms. gave the okay to proceed. On or about Friday June 29 2018, Mrs. came and picked up her vehicle which was parked since repairs completed. 15-20 minutes later, she drove right back to the service department using profanity and expressed her windshield was cracked and her infotainment center had a message saying "service rear camera system" (which could be caused by the crack in the windshield). Perla looked at the crack on windshield, which was located at the very top of her windshield, running down the middle through the rain sensor. She explained to Mrs. that she had to discuss with the manager, Dan D who was out of the office at the time and would get in touch on Monday. Ms. called a few times, and Perla was unable to return her phone call due to heavy traffic on the drive.Mrs. came in the service drive around noon on that Monday and was directed her to see Dan DMs. was advised, after a review of the facts with D, that it would not be possible to replace the windshield for free. It was explained to Ms. the fact that the break may or may not have occurred during the time the car was sitting at Quality GMC Buick and that this does not make the dealership responsible. The waiver of responsibility for damage that the customer signs at the time of service was reviewed with Ms.. These relevant facts were not convincing to Ms..Dissatisfied with Mr. D response, Ms. left a message for one of the owners, Annette D *** returned the call on Tuesday July 3, 2018. Ms. stated that she had spoken to Dan D and was offended by his offer (which was not disclosed) and his intonation regarding their conversation. Annette tried to ask a few questions regarding Quality's liability as the windshield was 3 years old, may have had a small chip at the top and ran in the heat while waiting for her return. She did not seem to care. Annette then asked what her position would be if she had gone shopping at the mall and discovered her windshield had cracked while parked. She then told Annette that she had already file a grievance with the Revdex.com. At that point, Annette said she understood and said she would wait for the complaint to respond.It's unfortunate that Ms. and Quality disagree on her issue. Given that we were unable to make an offer, we would like to now. We will be happy to set up an appointment for her with a glass company of her choice to be fixed at her convenience. We could arrange that she pay cost on the windshield (no mark up). We could also work with her insurance company, and we would pay half of her deductible up to $250. We maintain that Quality is not responsible for the crack in the windshield. Please let us know how Ms. would like to proceed.Annette D ***Quality Buick GMC
This dealership has damaged my vehicle by damaging both side fenders and the hood of my vehicle and try to hide it by fixing it and painting it without my permission and returning it back to me without mentioning anything about the damage.
They promise to do what it takes to handle this situation but it has been nothing but empty words.
Now they have their lawyer involved and he is playing games.
I bought some parts for my chevrolet car by internet ,because was the only one have a part that I cant find nowhere,but to send it free shipping have to be 50.00 this happen 8 months ago one of the items was 3 oil filters ,I find out now that 2 of this oil filters are not conparable even if they look the same but the one install was PF 61 from them and the other 2 are PF 63 ,I get in contact by email and let them know even I dont have the receipt they find out the order ,they told me to take a picture ,I send it,they told me send the items at my cost,I wrote back explaining was not my mistake I need a shipping label from them,they replay and say they know is not my mistake but been eight months.I consider this is no fair for a company treat a customer like this,my problem was trust this company that everything was ok and find out 8 month ago because the oil change is every 5000 miles that this company make a mistake they have the proof but dont want to do anything.The cost of this oil filter at *** are 4.00 a oil filter but like I say before I think ipay over 5.00 per filter to get the free shipping.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
They send me the shipping label to print it,thanks Revdex.com always help the customer when you feel helpless.
Regards
We have issued a prepaid return label and we will send the correct items ASAP once the return is received.
2/20/2018 Internet sales PO 28655. Ordered parts for my Trailblazer and stipulated that I would pick them up locally, as I am in ABQ. The parts were shipped to me despite my request that I pick them up, and I was charged $11.45 for shipping for a FIRST CLASS package ( 15 oz). I called the sales department but was given the run around. These freight charges are outrageous!
Tell us why here...
Mr.
Unfortunately, pickup is not available for any of our eBay orders. Also, our shipping charges are based on more than the actual cost of shipping as do many sellers online. You were made aware of the shipping charges before processing the order.
If there was question regarding the order it should have not been placed. Instead, the order was placed and paid for with an assumption that we would not follow eBay’s policy.
We are more than happy to issue a full refund for the order once we receive the parts.
Please go to your order in ebay and begin a return.
Thank You
ABQ Auto Parts
Complaint: ***
I am rejecting this response because:
It is your sales team (internet sales) that sets shipping /can combine ship or offer local pickup - yet, I see you based it on the weight of each item separately. Then you added all the separate charges up and, rather than allowing a discount, you mailed all the parts together in one box (15 oz. as shown in scan), charging me MORE than actual shipping, which is INDEED against Ebay rules. Second scan shows actual received invoice with shipping charges of $11.45. That is hardly a First Class rate. As you can see from the LAST scan, USPS calculator clearly shows what the actual postage cost should be from your zip to mine ( $6.70), based on the actual weight of the package altogether with all the parts in it. This does not take into account your commercial rate discount with USPS, which means this package may have COST you 5 bucks to send, yet you charged me $11.45.
As far as 'returning' the items - the scans ALSO clearly show that you have a 35% return fee - which is ludicrous. You need to DO THE RIGHT THING BY YOUR CUSTOMER HERE. Or have you forgotten why you are in business? Enough blame shifting.
You could have and should have solved this issue right up front.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Mr.
Here is the last sentence in our previous reply
We are more than happy to issue a “full” refund for the order once we receive the parts.
Please go to your order in ebay and begin a return.
Thank You
ABQ Auto Parts
Complaint: ***
I am rejecting this response because
Ridiculous. Refund me the difference in the shipping costs that were actual ( WHAT YOU PAID) and what you CHARGED ME. Period.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Ordered part #19302059 Wheel Lug Nuts w/stainless steel caps 24 pc. I have a copy of the order as well as screen shots of the website describing what this part number comes with. They only sent me 1 lug nut. I emailed them explaining what happened and they said it was a mistake on the website and that I can return the nut. I paid for 24 lug nuts as advertised. I expect 24 lug nuts. They refuse to honor the order. I would like the reminder of my order shipped to me.
We have been contacted by the customer concerning the error in the catalogue. We have advised him that the error exists and that we are sorry for the inconvenience. We have issued a pickup tag to return the single lug nut and we will immediately refund what he paid.
We are not going to send 23 more lug nuts due to the discrepancy in the catalogue. Our catalogue is specific about the fact the errors can and do occur and that we will correct the problem in a way the is business like and appropriate.
We apologize to the customer for the confusion and await the return of the error so we can give him his refund.
Regards
Dan D
Quality Dealerships
I ordered $5,200 worth of parts. It took a month for them to arrive at UPS freight for pick-up. Everything was wrapped in plastic and on a pallet. Parts missing included the right and left fender for a total of $339. I contacted UPS and they said there was nothing else there. Also, my wife called and left s message at the business and emailed them. I have received no response. We had to order the parts locally to finish the project.
Dear Revdex.com,
We have checked our sales records and do not have any record of this sale to the customer. He has ordered from us in the past but it was a small order. We feel confident we would have found an order this large.
We would recommend that the customer recheck the source of the order and contact that seller. If he still believes it is us and that are records are in error, please be sure to include a copy of our sales invoice to verify the sale.
Thanks for the opportunity to review and comment.
Regards,
Dan D
Quality GMC Buick