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Quality Bumper Reviews (2)

It all started when we needed a hitch installed to tow a trailer across country. I was quoted a great price and told it would take no more than a couple hours. After waiting there for 4 hrs, no one came by with a status or an explanation on why it was taking so long, so I just called there phone to get their attention and was told it would be an additional 2hrs for a service they do all the time.

The next day we headed to U-Haul to get the trailer attached to our hitch. Once they put it on and got to testing the lights, they informed us that the wiring had been done wrong, the right blinker was showing left and the left for the right. So we called Quality Bumper back to let them know we were stopping by to get the job fixed to which they told us "well it's probably U-Haul's equipment, sometimes it's old and they don't switch them out but yeah we can take a look."

It sounded like they didn't want to take responsibility but we also didn't want to drive thousands of miles with faulty wiring and we wanted to be sure.

We showed up and a younger guy ran out to check the blinkers with a little device and told us that they were correct. So on the way back to U-Haul we decided to stop at another U-Haul location close by to have them double check really quick. Two different employees checked and they confirmed and showed us on their devices that the wiring was wrong. We drove back and spoke with the manager who, after checking himself, confirmed the wiring was wrong and had it fixed.

Several months later we took our car through a car wash and noticed our whole trunk area and back seat floor were soaked in water. A week later we tried again and were still accumulating water from somewhere. We took our car back into the dealership to basically dissect the trunk area and find out where the leak was coming from.

Turns out Quality Bumper was to blame. What should have been a quarter size whole to fit the wiring/harness through turned out to be a giant gaping whole cut into the car the size a two decks of cards. It was causing water to build up and flood the car floor. The whole was so large the dealer told us there was nothing they can do or use to form fit the whole with anything.

We were taken advantage of and don't have the funds or the time to be given the runaround. We take pride in our cars so that we can keep them for a long time and it was heartbreaking to have this happen knowing there's nothing that can be done, we were out of luck.

Minus stars are hard to do, but this organization sure is in that category for customer support.
I had a goose neck and connection harness installed by them. My wife and I took the new fifth wheel on a first time run. In returning to our home we had the wheels lock up on the trailer. After getting it the 4 block back to our home I noticed a rear leak in the axel (fluid on the ground). Next day took it to [redacted]. A shop that I have done business with for over 22 year. They confirmed the leak. I told them of the brakes locking. They diagnosed with wiring hardness install by Quality Bumper and found it wire incorrectly and with extremely poor connectors. Ones that should not be used under a vehicle. I had them repair the wiring. [redacted] also documented their findings which I gave to QB.
I then took that bill for fixing the wiring only. Not the axel bill, even though the lock up could have been the cause of the seal leaking , and took that bill to Quality Bumper. I explained why I went to the shop as I did not know that there work had been done so poorly. The immediate answer is we will not reimburse you for another shop fixing our mistake. Never a concern as to the cause or the depth of the mistake. Only, first thing is we will not reimburse you. Not even a consideration for returning the money I paid them for the original work that was wrong.
I would not take it to them to fix as their incompetence is the problem. Shoddy work. Wired incorrectly. Using terminal connection that should never be used on the external and exposed area of a vehicle, and I would let them correct it? Only to have the same misfortune and possibly worst.
I gave them their chance to make the right overtures to show their trustworthiness only to be told that they would not. Conclusion. I will never be a customer of theirs again. Those that I deal with in the RV community will hear my story. Friends, other business owners such myself, family. All will hear………

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Description: Truck accessories, Auto Bumpers, Guards & Grilles, Auto Parts & Supplies - New, Tire Dealers, Trailer Hitches, Van Conversions & Accessories, Auto Service - Window Tinting

Address: 1210 Grand Avenue, Phoenix, Arizona, United States, 85007-2339

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