Quality Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same exact response he gave beforeWe do not accept this responseWe want compensation for their shoddy workif you want to bring this matter to close, our rating standsBuyers beware![To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We provided the services per my conversation with the previous owner and then the current owners for the original quote They want more than the agreed contractSince he works in a paint store the owners did not want the cost to change so he did not offer to supply a paint of his choice or to dry down the floor over the weekend prior to paintingThe weather was rainy however, was within the specsof the manufacturerIn an effort to satisfy the customer we will come back and apply one more epoxy coat to the garage floorSincerely, Lloyd *H***

August 28, Revdex.comHoliday DriveSuite 220Pittsburgh, PA RE: ID# [redacted] Phone#; 412-456-Fax#; 412-922-8656File Name; [redacted] ***To Whom It May Concern;We were asked to provide an estimate for the tile floor removal on May 8th from the above captioned address by Ms [redacted] ***, the previous owner so funds could be escrowed upon saleShe was selling her home and needed a cost for the saleAll conversation was with her for the removal and then painting the floor surface with two coats of paintWe also applied a senior citizen discount of 10% to her.After the closing the new owners, [redacted] & [redacted] , asked for us to provide the services and we set July 6th to startWe removed the tile floor in a single car garageH.E.P.Avacuumed on both the 6th, and 7th Thursday and FridayWe expected this to only take one day but it took two of which we did not increase our priceOver the weekend it rained hard and [redacted] stated they did not open the garage door to aid in the drying processHe further stated that he was at work for Sherwin Williams a paint company and claimed ignorance to what needed to be done as far as drying the garage floorOn the following Tuesday, we checked the humidity and then painted the floor with an Epoxy paint designed for garage floorsDuring that time, my crew used a Coaxial fan which puts out over CPM to dry the surface of the floor and between coatsWhen the first coat was completed we were able to walk across the surface to apply the second coat without lifting any paintThen the final drying and curing would take place.When I inspected the floor on the 17th it was in very good condition and evenly coated with the two coats per our invoiceI did not see any areas that were flaking or lifting nor were any pointed out to me but the current owner, ***.During the tile floor removal, they stated there was an area in a closet that the home inspector missed and needed removed or encapsulatedI inspected this on Friday the 7th and we both choose to encapsulateAt that time I walked over the garage floor and saw a very clean and dry surfaceSowe encapsulated the rear ceiling section of a closet approximately x 5' long and then installed a piece of dry wall over itThere was a ceiling light in this room as well as we have our own spot lightsThe asbestos was coated and the dry wall was installed but did not cover the entire area with dry wall as it was a very tight area to fit it into due to the position of the electrical panelAlso, at that time I walked over the garage floor and saw a very clean and dry surface.In conclusion the [redacted] ’s did not pay for the garage as the previous owner escrowed those funds for thatRegarding the encapsulation of a small end that was difficult to cover due to the E panel, we offered to come back to take care of thatWe were denied the right of re-service an otherwise good job.Even though we provide the services as described we offered to come back to recoat the closet so they would be happyIt is my opinion that they always wanted the moneyBusineses be wary.Sincerely,Loyd [redacted] H [redacted] M.C.T., C.M.R.C, C.I.E

August 2017Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220RE; CUSTOMER CARE TEAM / ID ***File Name; *** & *** *** *** *** *** *** ** ***As I staled before all our dealings were with the previous owner and a detailed explanation of services were givenWe were asked lo provide an estimate for the tile floor removal on May 8th from the then owner at the above captioned address by Ms*** ***It was my understanding that the funds would be escrowed upon saleShe was selling her home and needed a cost for the saleAll conversation was with her for the removal and then painting the floor surface with two coats of paintWe also applied a senior citizen discount of 10% to her that was pasted on to the current ownerThat’s what was discussed and we provided, she only wanted to remove the tile and coat over the floor surfaceShe wanted the old tiles removed as they did not look very good and many were broken and stained.After the closing the new owners*** & *** ***, asked for us to provide the services per our estimate and we set July 6th to start.I met the new owner on the 7th, the second day of our work, as he wanted a closet treated in addition to the floorAt that time, I walked over the garage floor and saw a very clean and dry surfaceFor the closet we decided to encapsulated the rear ceiling section of a closet approximately 1’ x 5' long and then installed a piece of drywall over it that was behind a beamAt that time, he stated” he may never park in the garage, we might use it as a party room”Perhaps he wanted a thicker coating on the floor than we originally agreed on with the prior owner.When I inspected the floor on the 17th it was in very good condition and evenly coated with the two coals per our invoiceI did not see any areas that were flaking or lifting nor were any pointed out to me but the current owner, ***Prior to our coating the floor as we completed the removal on a Friday he made no effort to dry down the floorHe stated he was at work, at Sherwin-Williams paint storeHe knows better to keep the garage closed when it rains to dry it outHe decided to do nothing, however we were able to complete the job on schedule.In conclusion, the ***’s did not pay for the garage as the previous owner split those funds for thatRegarding the encapsulation of a small end that was difficult to cover due to the Electrical panel, we offered, to come back to take care of thatWe were denied the right of re-service an otherwise good jobEven though we provide the services as described we offered to come back to recoat the closet so they would be happyWe made an adjustment to the total balance dueIt is my opinion that they always wanted the moneyBusinesses' be wary. Sincerely, Lloyd *H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find his response to be full of liesFirst of all, we have invoices showing the contract and amounts paid by us in full, not by the previous owner, which I will be glad to email to Revdex.com as proofSecondly, the flaking cracking paint WAS pointed out to him on the garage floor, as was the paint can instructions (drying time between coats) that were NOT followedWorking in a paint store, this is my trained knowledge in my professionWhen the first coat of paint was drying, the workers went out briefly (about an hour or so) for lunch, while a fan was onHowever, upon their return, the female crew worker made the comment that the paint was NOT drying(When this was pointed out to Lloyd, he repeatedly said that she was not the one in charge, as if that makes her statement invalid.) Fifteen minutes later, when they were checked on again, boot marks on the first coat were seen and they were finishing up the second coatThey arrived at the house that day (July 11th) at 11:am, and left by 3:pmIn such a short amount of time, that floor could not possibly have been dry between coatsAttached pictures show the condition of the floor that was shown to himAlso attached is the bad seal up job done on the ill fitting drywallThat was the side opposite of the side above the breaker box, and thus should not have anything to do with itThe part of the asbestos that was not primed over before installing the drywall IS above the breaker panel, and since they didn't do a proper job the first time we did not trust them to do it right a second time now that they made it even more difficult to get to, thus asking for the refundThat picture is also attached
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Other than the fact that LLoyd's response is full of lies, I am finished with this matter, as I can see it is going nowhere, to no resolution satisfactory to usBuyers beware!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same exact response he gave before. We do not accept this response. We want compensation for their shoddy work. if you want to bring this matter to close, our rating stands. Buyers beware![To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We provided the services per my conversation with the previous owner and then the current owners for the original quote.  They want more than the agreed contract. Since he works in a paint store the owners did not want the cost to change so he did not offer to supply a paint of his choice or to dry down the floor over the weekend prior to painting. The weather was rainy however, was within the specs. of the manufacturer. In an effort to satisfy the customer we will come back and apply one more epoxy coat to the garage floor. Sincerely, Lloyd *. H[redacted]

August 28, 2017 Revdex.com400 Holiday DriveSuite 220Pittsburgh, PA 15220 RE: ID# [redacted]Phone#; 412-456-2700 Fax#; 412-922-8656File Name; [redacted]To Whom It May Concern;We were asked to provide an estimate for the tile floor removal on May 8th from the above...

captioned address by Ms. [redacted], the previous owner so funds could be escrowed upon sale. She was selling her home and needed a cost for the sale. All conversation was with her for the removal and then painting the floor surface with two coats of paint. We also applied a senior citizen discount of 10% to her.After the closing the new owners, [redacted] & [redacted], asked for us to provide the services and we set July 6th to start. We removed the tile floor in a single car garage. H.E.P.A. vacuumed on both the 6th, and 7th Thursday and Friday. We expected this to only take one day but it took two of which we did not increase our price. Over the weekend it rained hard and [redacted] stated they did not open the garage door to aid in the drying process. He further stated that he was at work for Sherwin Williams a paint company and claimed ignorance to what needed to be done as far as drying the garage floor. On the following Tuesday, we checked the humidity and then painted the floor with an Epoxy paint designed for garage floors. During that time, my crew used a Coaxial fan which puts out over 3000 CPM to dry the surface of the floor and between coats. When the first coat was completed we were able to walk across the surface to apply the second coat without lifting any paint. Then the final drying and curing would take place.When I inspected the floor on the 17th it was in very good condition and evenly coated with the two coats per our invoice. I did not see any areas that were flaking or lifting nor were any pointed out to me but the current owner, [redacted].During the tile floor removal, they stated there was an area in a closet that the home inspector missed and needed removed or encapsulated. I inspected this on Friday the 7th and we both choose to encapsulate. At that time I walked over the garage floor and saw a very clean and dry surface. So. we encapsulated the rear ceiling section of a closet approximately 1 x 5' long and then installed a piece of dry wall over it. There was a ceiling light in this room as well as we have our own spot lights. The asbestos was coated and the dry wall was installed but did not cover the entire area with dry wall as it was a very tight area to fit it into due to the position of the electrical panel. Also, at that time I walked over the garage floor and saw a very clean and dry surface.In conclusion the [redacted]’s did not pay for the garage as the previous owner escrowed those funds for that. Regarding the encapsulation of a small end that was difficult to cover due to the E panel, we offered to come back to take care of that. We were denied the right of re-service an otherwise good job.Even though we provide the services as described we offered to come back to recoat the closet so they would be happy. It is my opinion that they always wanted the money. Busineses be wary.Sincerely,Loyd ** H[redacted] M.C.T., C.M.R.C, C.I.E.