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Quality Carpet & Upholstery Cleaning Reviews (7)

In response to the above referenced complaint originated by Mr [redacted] residing at Wells Branch Parkway, [redacted] in Austin, Texas, ***, the Management of the Hyde Park Apartments would respond by simply stating that the utility bill in question was not missed at all, but sent out to the residents on a timely basis for the billing period in question (November and due on January 1st, 2015)The vast majority of the residents paid the bill when it was dueThough he received the invoice (the same as all residents), Mr [redacted] elected not to pay his billRegretfully, there were computer posting issues related to this billing and these posting errors were not discovered until recentlyThe property simply made corrections to the resident ledgers when the posting errors were discovered, and any resident who had elected to not pay the bill received last January 1" was notified of the delinquency, Mr [redacted] paid the bill that was due when he was notifiedManagement did issue an apology of the posting error and it is not expected that there will be any future problems of this type now that the books have been correctedPlease let us know if there are any other questions or concernsThe Hyde Park Management Team [redacted]

In response to complaint # [redacted] An application/application agreement was completed on Thursday July 23, The application/application agreement signed by all parties, states under paragraph "Refund After NonapprovalIf you or any co-applicant is disapproved or deemed disapproved under paragraph 9, we'll refund all application deposits within days (not to exceed days; days if left blank) of such disapprovalRefund checks may be made payable to all co-applicants and mailed to one applicant." On Thursday August 6, check # [redacted] in the amount of $was depositedOn Monday August 10, the refund for $was processedOn Tuesday August 11, the refund check # [redacted] in the amount of $was given to applicantAs you can appreciate, we do not reimburse any NFS fees, overdraft fees, etcThank you, [redacted]

Thank you for your communicationWe take every complaint seriously and handle accordinglyWe have apologized for any error in communication that may have occurred and have worked diligently to resolve this matter accurately and efficientlyAll application fees and deposits were refunded to
the applicant. Thank you, Hyde Park at Wells Branch Management

Complaint: ***
I am rejecting this response because: I was told by *** that he would shred the check and not deposit it. I assumed that was done but than on August 5, he deposited the check. Why did they wait so long to deposit the the check especially when you knew I was not approved, why was the check not deposited with the application check. They received both checks together. My check was not deposited until they rented the apartment to someone else. I was told this by the leasing agent. They thought my check was supposed to be deposited. Because of them waiting so late to deposit the check and me thinking the check had been shredded, it caused my account to go negative, so it affected my medical treatment. I'm not happy with this, they have also refused to go to mediation with this. If you tell a person you are going to shred their check than you should, and if a person has been denied and you know within 10minutes thye were denied why did you not give the check back to them or shred it why hold on to it. I was told by the complex that *** said he did not say he was going to shred the check or he doesn't remember saying that, well still no excuse for the damages they have caused
Regards,
*** ***

In response to complaint #[redacted]. An application/application agreement was completed on Thursday July 23, 2015. The application/application agreement signed by all parties, states under paragraph 10. "Refund After Nonapproval. If you or any co-applicant is disapproved or deemed disapproved under...

paragraph 9, we'll refund all application deposits within 30 days (not to exceed 30 days; 30 days if left blank) of such disapproval. Refund checks may be made payable to all co-applicants and mailed to one applicant." On Thursday August 6, 2015 check #[redacted] in the amount of $400.80 was deposited. On Monday August 10, 2015 the refund for $400.80 was processed. On Tuesday August 11, 2015 the refund check #[redacted] in the amount of $400.80 was given to applicant. As you can appreciate, we do not reimburse any NFS fees, overdraft fees, etc. Thank you, [redacted]

Complaint ID [redacted]: To Whom it May Concern, We have/ do apologize if there was a misunderstanding or miscommunication. Hyde Park at Wells Branch has fulfilled all terms per the application agreement (referenced in previous response), which was signed and initialed by both parties on July 23, 2015.

In response to the above referenced complaint originated by Mr. [redacted] residing at 2801 Wells Branch Parkway, [redacted] in Austin, Texas, [redacted], the Management of the Hyde Park Apartments would respond by simply stating that the utility bill in question was not missed at all, but sent out...

to the residents on a timely basis for the billing period in question (November 2014 and due on January 1st, 2015). The vast majority of the residents paid the bill when it was due. Though he received the invoice (the same as all residents), Mr. [redacted] elected not to pay his bill. Regretfully, there were computer posting issues related to this billing and these posting errors were not discovered until recently. The property simply made corrections to the resident ledgers when the posting errors were discovered, and any resident who had elected to not pay the bill received last January 1" was notified of the delinquency, Mr. [redacted] paid the bill that was due when he was notified. Management did issue an apology of the posting error and it is not expected that there will be any future problems of this type now that the books have been corrected. Please let us know if there are any other questions or concerns. The Hyde Park Management Team [redacted]

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