Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ In response to your notice of September 30th regarding the referenced case, please be advised of the following: The carpet in question was quoted August 13thContract was signed August 14th with a completion date on the contract of September 14th, Carpet was installed August 24th We were notified of issue on August 3lthinspection was completed the same day Mrs [redacted] was notified at that time we would start a manufacture claimShe was advised of the claim process which is established per the manufacture with an estimated duration of 4-weeks, Carpet was reordered September 4th which was on backorderOnce carpet was received it was installed September 28h_ We have performed in a timely manner to satisfy Mrs [redacted] The issue has been resolved If you have any questions, or require additional information, please contact us, [redacted] S [redacted] Quality Carpets Design Center President Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I do not agree with all the information provided by the business and note that the complaint is not totally resolved at this time, the consumer is happy with the process and the complaint can be closed at this time
We apologize for any inconvenience and therefore will process as refund of $? The refund will be processed to the credit card used to make the purchase in the next business days.Thank you[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? If the credit posts within days as promised by the business, this will be satisfactory to mePlease do not close the case until I actually receive the refundThank you.Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I read the company's 12responsePlease note that I have requested a refund directly with the company times, only to have it denied on 12Requesting a refund through the Revdex.com would be another time, and I still do not have a refundIt is true that I declined to come back to a musical that I stated was too loud to sit through: the suggestion is unacceptable and is an absurd resolutionThe company has been asked times to process a refund and chose not toAs a result of their denial, the matter will be heard in courtThe Revdex.com can close the case.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?
Initial Business Response /* (1000, 5, 2015/10/07) */
In response to your notice of September 30th regarding the referenced case, please be advised of the following:
The carpet in question was quoted August 13thContract was signed August 14th with a completion date on the contract of
September 14th,
Carpet was installed August 24th
We were notified of issue on August 3lthinspection was completed the same day
Mrs*** was notified at that time we would start a manufacture claimShe was advised of the claim process which is established per the manufacture with an estimated duration of 4-weeks,
Carpet was reordered September 4th which was on backorderOnce carpet was received it was installed September 28h_
We have performed in a timely manner to satisfy Mrs***The issue has been resolved
If you have any questions, or require additional information, please contact us,
*** S***
Quality Carpets Design Center
President
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I do not agree with all the information provided by the business and note that the complaint is not totally resolved at this time, the consumer is happy with the process and the complaint can be closed at this time
Dear Sirs:My office had received an email complaint from *** *** a few weeks ago. Her complaint that the show was so loud that she had to leave is a completely new one to us. FIDDLER ON THE ROOF has been playing at the Broadway Theatre for a year now without sound complaints.
It is a traditional Broadway musical, without extreme amplification such as what is being described My assistant invited her to return to see the show, but the offer was declined Her emails do not indicate in what locations *** *** was seated. Although I am not aware of anyplace in the theatre where a sound problem such as the one explained exists, I would like to know where she sat so we can look into this a bit more thoroughly Thank you! Mary B***Theatre Operations DirectorThe Shubert Organization*** ** *** ***
*** *** ** ***
***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me If the credit posts within days as promised by the business, this will be satisfactory to mePlease do not close the case until I actually receive the refundThank you.Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I read the company's 12/**/responsePlease note that I have requested a refund directly with the company times, only to have it denied on 12/**/Requesting a refund through the Revdex.com would be another time, and I still do not have a refundIt is true that I declined to come back to a musical that I stated was too loud to sit through: the suggestion is unacceptable and is an absurd resolutionThe company has been asked times to process a refund and chose not toAs a result of their denial, the matter will be heard in courtThe Revdex.com can close the case.?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?
?
We apologize for any inconvenience and therefore will process as refund of $? The refund will be processed to the credit card used to make the purchase in the next business days.Thank you.*** ***
Initial Business Response /* (1000, 5, 2015/10/07) */
In response to your notice of September 30th regarding the referenced case, please be advised of the following:
1. The carpet in question was quoted August 13th. Contract was signed August 14th with a completion date on the contract of...
September 14th,
2. Carpet was installed August 24th
3. We were notified of issue on August 3lth. inspection was completed the same day.
Mrs. [redacted] was notified at that time we would start a manufacture claim. She was advised of the claim process which is established per the manufacture with an estimated duration of 4-6 weeks,
4. Carpet was reordered September 4th which was on backorder. Once carpet was received it was installed September 28h_
We have performed in a timely manner to satisfy Mrs. [redacted]. The issue has been resolved.
If you have any questions, or require additional information, please contact us,
[redacted] S. [redacted]
Quality Carpets Design Center
President
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I do not agree with all the information provided by the business and note that the complaint is not totally resolved at this time, the consumer is happy with the process and the complaint can be closed at this time.
Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ In response to your notice of September 30th regarding the referenced case, please be advised of the following: The carpet in question was quoted August 13thContract was signed August 14th with a completion date on the contract of September 14th, Carpet was installed August 24th We were notified of issue on August 3lthinspection was completed the same day Mrs [redacted] was notified at that time we would start a manufacture claimShe was advised of the claim process which is established per the manufacture with an estimated duration of 4-weeks, Carpet was reordered September 4th which was on backorderOnce carpet was received it was installed September 28h_ We have performed in a timely manner to satisfy Mrs [redacted] The issue has been resolved If you have any questions, or require additional information, please contact us, [redacted] S [redacted] Quality Carpets Design Center President Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I do not agree with all the information provided by the business and note that the complaint is not totally resolved at this time, the consumer is happy with the process and the complaint can be closed at this time
We apologize for any inconvenience and therefore will process as refund of $? The refund will be processed to the credit card used to make the purchase in the next business days.Thank you[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? If the credit posts within days as promised by the business, this will be satisfactory to mePlease do not close the case until I actually receive the refundThank you.Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I read the company's 12responsePlease note that I have requested a refund directly with the company times, only to have it denied on 12Requesting a refund through the Revdex.com would be another time, and I still do not have a refundIt is true that I declined to come back to a musical that I stated was too loud to sit through: the suggestion is unacceptable and is an absurd resolutionThe company has been asked times to process a refund and chose not toAs a result of their denial, the matter will be heard in courtThe Revdex.com can close the case.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?
Initial Business Response /* (1000, 5, 2015/10/07) */
In response to your notice of September 30th regarding the referenced case, please be advised of the following:
The carpet in question was quoted August 13thContract was signed August 14th with a completion date on the contract of
September 14th,
Carpet was installed August 24th
We were notified of issue on August 3lthinspection was completed the same day
Mrs*** was notified at that time we would start a manufacture claimShe was advised of the claim process which is established per the manufacture with an estimated duration of 4-weeks,
Carpet was reordered September 4th which was on backorderOnce carpet was received it was installed September 28h_
We have performed in a timely manner to satisfy Mrs***The issue has been resolved
If you have any questions, or require additional information, please contact us,
*** S***
Quality Carpets Design Center
President
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I do not agree with all the information provided by the business and note that the complaint is not totally resolved at this time, the consumer is happy with the process and the complaint can be closed at this time
Dear Sirs:My office had received an email complaint from *** *** a few weeks ago. Her complaint that the show was so loud that she had to leave is a completely new one to us. FIDDLER ON THE ROOF has been playing at the Broadway Theatre for a year now without sound complaints.
It is a traditional Broadway musical, without extreme amplification such as what is being described My assistant invited her to return to see the show, but the offer was declined Her emails do not indicate in what locations *** *** was seated. Although I am not aware of anyplace in the theatre where a sound problem such as the one explained exists, I would like to know where she sat so we can look into this a bit more thoroughly Thank you! Mary B***Theatre Operations DirectorThe Shubert Organization*** ** *** ***
*** *** ** ***
***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me If the credit posts within days as promised by the business, this will be satisfactory to mePlease do not close the case until I actually receive the refundThank you.Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I read the company's 12/**/responsePlease note that I have requested a refund directly with the company times, only to have it denied on 12/**/Requesting a refund through the Revdex.com would be another time, and I still do not have a refundIt is true that I declined to come back to a musical that I stated was too loud to sit through: the suggestion is unacceptable and is an absurd resolutionThe company has been asked times to process a refund and chose not toAs a result of their denial, the matter will be heard in courtThe Revdex.com can close the case.?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?
?
We apologize for any inconvenience and therefore will process as refund of $? The refund will be processed to the credit card used to make the purchase in the next business days.Thank you.*** ***
Initial Business Response /* (1000, 5, 2015/10/07) */
In response to your notice of September 30th regarding the referenced case, please be advised of the following:
1. The carpet in question was quoted August 13th. Contract was signed August 14th with a completion date on the contract of...
September 14th,
2. Carpet was installed August 24th
3. We were notified of issue on August 3lth. inspection was completed the same day.
Mrs. [redacted] was notified at that time we would start a manufacture claim. She was advised of the claim process which is established per the manufacture with an estimated duration of 4-6 weeks,
4. Carpet was reordered September 4th which was on backorder. Once carpet was received it was installed September 28h_
We have performed in a timely manner to satisfy Mrs. [redacted]. The issue has been resolved.
If you have any questions, or require additional information, please contact us,
[redacted] S. [redacted]
Quality Carpets Design Center
President
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I do not agree with all the information provided by the business and note that the complaint is not totally resolved at this time, the consumer is happy with the process and the complaint can be closed at this time.