Quality Cleaning Center

On or about 11/28/16, I dropped-off a pink French-cuffed [redacted] 16-inch neck button-down dress shirt (along with other shirts, one of which was the exact same shirt but with a 1/inch neck) to be dry cleaned On or about 12/1/16, I returned to the dry cleaner to pithat (and others) shirt and paid for them Since that business does not count how many shirts I leave to be dry cleaned, nor write on the customer ticket how many shirts I drop-off, I do not customarily check and did not check on the day in question whether BOTH pink [redacted] shirts were returned (since no dry cleaner has ever lost a shirt of mine in the years of dry cleaning, I trust them to return what I bring in) However, when I got home, I realized that the cleaners did not return both pink shirts, just the 1/inch neck one When I brought this error to their attention, they claimed that I did not bring in two of the same pink shirts and that they gave back what I brought in I reque

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: in the company's response, they claim that they place the number of shirts dropped-off by the customer on the customer's ticket However, whenever I dropped-off shirts, the company NEVER provided me with a ticket indicating how many shirts I just dropped-off (they just hand me a ticket with my last name) In this instance, they also did not indicate the number of shirts on my ticket they handed me when I dropped-off the pink shirt at issue here What is interesting is that the ticket the company attached to their response shows the number "5"; because they never indicate the number of shirts on a customer's ticket they hand to the customer, and I can confirm that it was not included on mine, I can only deduce that this number was added AFTER I raised this issue with the company and filed this complaint The Revdex.com would be warranted to investigate this matter further by interviewing other customers of this company to confirm this true allegation If confirmed, and I guarantee it can be, that would suggest an element of fraud perpetrated by the company.In addition, as the Revdex.com knows, dry cleaners and customers enter into a bailment contractual relationship when clothes are handed to a dry cleaner for cleaning Customers detrimentally rely on the dry cleaner's duty to care for the customer's property by exercising extraordinary care, and to return all of their property, without damage, to the customer upon request When the dry cleaner fails to do so, that represents negligence on the part of the dry cleaner and the dry cleaner, as in this instance, is liable for the tort of conversion for their unjustifiable failure to redeliver my property As I've indicated previously, I know for a fact, and would be willing to say so by affidavit and under penalty of perjury, that I in fact dropped-off two pink shirts and was only provided one when I returned I seriously doubt other customers go to these extreme lengths to collect from a dry cleaner for a lost item of property if that customer was not in fact telling the truth I am therefore prepared to sue this company in court for their negligence and will seek, now not only the cost of my shirt they lost ($95), but also all attorney's fees and costs I trust the Revdex.com can investigate this further and successfully mediate this complaint to my satisfaction before such additional measures become necessary The company would be wise to live by the mantra that 'the customer is always right' and accept the justifiable responsibility in this instance and provide me restitution for my property that they negligently lost Regards, [redacted] ***

On or about 11/28/16, I dropped-off a pink French-cuffed *** *** 16-inch neck button-down dress shirt (along with other shirts, one of which was the exact same shirt but with a 1/inch neck) to be dry cleaned On or about 12/1/16, I returned to the dry cleaner to pithat (and others) shirt and paid for them Since that business does not count how many shirts I leave to be dry cleaned, nor write on the customer ticket how many shirts I drop-off, I do not customarily check and did not check on the day in question whether BOTH pink *** *** shirts were returned (since no dry cleaner has ever lost a shirt of mine in the years of dry cleaning, I trust them to return what I bring in) However, when I got home, I realized that the cleaners did not return both pink shirts, just the 1/inch neck one When I brought this error to their attention, they claimed that I did not bring in two of the same pink shirts and that they gave back what I brought in I reque

Quality Cleaning Center SPleasant Valley Rd Winchester, VA 540-667-1999December 22, 2016Revdex.comK StNW, 10th Floor DEC 2016Washington, DC 20005Re: ID# *** -Dear *** ***,Please accept this communication as a response to the above referenced complaint
filed with your office.The complaint correspondence received from your office mentioned an item not being returned to the customerThis in fact, is not the case.Each item that is dropped off at our location is individually tagged to correspond with the individual customerDuring the cleaning process at our facility the items are again additionally checked after cleaning, then again on the assembly line and again in the bagging process to ensure the number/type of items match the number/items listed on the customer's check in ticket.I have attached a copy of the customer's check in ticket which indicates shirts were dropped off to our locationThe customer receives the bottom portion of the ticket for claiming their items at pick upWhen customer returned, the customer picked up the shirts that were dropped off at our location.The customer is requesting compensation for the item referenced in the complaintWe are not willing to provide compensation for the referenced item due to the fact we were not in possession of itemCustomer dropped off items as indicated on check in/claim ticket and We returned the same items at time of customer pick up.If you should have any additional questions, please do not hesitate to contact me.Sincerely, Quality Cleaning Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  in the company's response, they claim that they place the number of shirts dropped-off by the customer on the customer's ticket.  However, whenever I dropped-off shirts, the company NEVER provided me with a ticket indicating how many shirts I just dropped-off (they just hand me a ticket with my last name).  In this instance, they also did not indicate the number of shirts on my ticket they handed me when I dropped-off the pink shirt at issue here.  What is interesting is that the ticket the company attached to their response shows the number "5"; because they never indicate the number of shirts on a customer's ticket they hand to the customer, and I can confirm that it was not included on mine, I can only deduce that this number was added AFTER I raised this issue with the company and filed this complaint.  The Revdex.com would be warranted to investigate this matter further by interviewing other customers of this company to confirm this true allegation.  If confirmed, and I guarantee it can be, that would suggest an element of fraud perpetrated by the company.In addition, as the Revdex.com knows, dry cleaners and customers enter into a bailment contractual relationship when clothes are handed to a dry cleaner for cleaning.  Customers detrimentally rely on the dry cleaner's duty to care for the customer's property by exercising extraordinary care, and to return all of their property, without damage, to the customer upon request.  When the dry cleaner fails to do so, that represents negligence on the part of the dry cleaner and the dry cleaner, as in this instance, is liable for the tort of conversion for their unjustifiable failure to redeliver my property.  As I've indicated previously, I know for a fact, and would be willing to say so by affidavit and under penalty of perjury, that I in fact dropped-off two pink shirts and was only provided one when I returned.  I seriously doubt other customers go to these extreme lengths to collect from a dry cleaner for a lost item of property if that customer was not in fact telling the truth.  I am therefore prepared to sue this company in court for their negligence and will seek, now not only the cost of my shirt they lost ($95), but also all attorney's fees and costs.  I trust the Revdex.com can investigate this further and successfully mediate this complaint to my satisfaction before such additional measures become necessary.  The company would be wise to live by the mantra that 'the customer is always right' and accept the justifiable responsibility in this instance and provide me restitution for my property that they negligently lost.
Regards,
[redacted]

To whom it may concern:
The customer brought the child's dress in to be dryed cleaned this is what we did as the label required.  We talked to the customer and explained to her what could happen to the dots on the dress some had already started to peel off she told us to go ahead and...

dry clean it so we did at her request. Thanks, 
Ray O