Quality Cleaning Systems, Inc

Initial Business Response /* (4000, 8, 2015/06/18) */
The customer was refundedDepending on banks it may take few days for banks to post credit back
Initial Consumer Rebuttal /* (2000, 10, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though it
took WELL OVER the promised business days to refund my money in full, after a *** complaint and several calls to the business, I was able reach the main receptionist, to contact management immediately, and obtain the refundIt posted to my credit card last weekThey tell you the refund may take up to business days, but I would like everyone reading this to know, management can post that refund the same day you speak to them, if they want to*** makes a great complex product, but the refund/cencellation process was a huge inconvenience! BEWARE

Initial Business Response /* (1000, 9, 2016/02/16) */
We contacted the customer and explained that we did not receive a cancellation notice but we will honor their request to cancelMachine is scheduled to be picked up this weekThe purchase will cancel upon receipt of that
Initial Consumer
Rebuttal /* (3000, 16, 2016/03/07) */
After my initial complaint the company came to get the vaccuum with the promise to cancel the contract and the financing but they have failed to do so as we are receiving calls about making a paymentI have tried to call but have received no answer, I have left a voice mail but no return call
Final Business Response /* (4000, 18, 2016/03/16) */
Apologize for the delay in responseThis customer has been cancelledMachine was picked up in February
Final Consumer Response /* (2000, 20, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I contacted financing to make sure this was accurate and they verifiedHaving said that, we accept them finally honoring the cancellation but the time it took and the stress it caused on us was incredibly unprofessional

Initial Business Response /* (1000, 11, 2016/04/07) */
We are sorry to hear the issue has not been resolved. The [redacted] is currently under warranty and is covered for repairs at any verified [redacted] Distributors office. Distributors may be found online at...

[redacted]. Customer may drop off the Kirby at our location and we would be happy to assist. Customer may call our office at XXX-XXX-XXXX to make arrangements for repairs.

Final Consumer Response /* (2000, 6, 2015/09/09) */
I received a phone call yesterday stating that my vacuum and carpet cleaner would be returned to me after I returned their equipment (which I already had done weeks ago). After proving that I had returned it within the allotted time the tally...

agreed to bring my things to me. When the delivery guy showed up he asked again for the equipment. I had to verify again that I had returned it already. Finally got me stuff and couldn't shut my door fast enough. Will be reporting this business to base PMO for solicitation and hopefully no one else will be scammed.
BUYERS BEWARE.

Initial Business Response /* (1000, 5, 2016/01/14) */
We have made numerous attempts to get customer on the line. We show the customer as cancelled. No record of billing. Our finance company has confirmed. Please contact our office by email and or fax at [redacted]@gmail.com and...

[redacted] (fax). Thank you