Quality College

Dear *** ***,Today (August 3, 2015) we issued a refund of $to Sebastian *** toresolve this.Please refer to attached copy of the refund issued to his credit card.Now, let me make you aware of what we do and how each customer agrees toour procedure.We sell a made-to-order Samurai
Sword made specifically to the customers'orderThe customer details the type of sword and the exact dimensions ofthe sword length and handle lengthWe advise all customers that the turnaroundtime is approximately to months from the time we order fromthe manufacturer in China mainlandThese swords retail from $1,to$2,We use to require a $deposit which Mr*** paidWenow demand a $deposit due to the fact that the manufacturingplant had experienced many problems over the past few years and we feltit necessary to limit our liability in case the factory went out of business.Our long-time policy is to refund in full any deposit when requested by acustomer if they felt the time to complete was too long or even if theirpersonal financial well being had changedWe have no requirements forcancellation except notification.*** *** *** *** *** *** * * *** ** *** * *** *** ***Now it is very interesting that Mr*** contacted us probably ten times overthe past months and was always offered a refund of his original $500.00if he wished to cancel his orderHe stated that he did not wish to cancelbut rather wanted us to hurry up his orderWe explained to him that wehave virtually no control over the factory in China but that we have beenpurchasing from them continually since and that they have alwayssucceeded in producing our proprietary product.Unfortunately, some of our customers do not want to understand the processand feel that because they have always gotten what they wanted whenthey wanted it, somehow can affect the processIt is sometimes a littledisconcerting to them when they find that their "power" does not havesway over the real worldThis usually manifests in ranting and raving,jumping up and down, and using threatening languageWe've seen it alland heard it all.Bugei Trading CompanyIncCommerce St., Ste1San Marcos CA 92078***