Quality Collision Solutions

Initial Business Response / [redacted] (1000, 7, 2014/02/11) */ ON 2/4/14@6:40PM THE DRIVER [redacted] WAS DRIVING A HYUN SONATA AND WAS INVOLVED IN AN ACCIDENT ON [redacted] IN BURL NCAT 6:40PM A CALL WAS MADE TO AAA BY [redacted] (CALL #XXX-XXX)CALL WAS DISPATCHED FROM AAA TO ADAMS TOWING AT 6:41PM VEHICLE WAS PICKED UP BY ADAMS TOWING, DRIVER OF VEHICLE [redacted] ASKED ADAMS TOWING DRIVER WHERE TO TAKE HIS CAR [redacted] ADAMS TOW TRUCK DRIVER ADVISED [redacted] THAT QCS WAS A AAA APPROVED REPAIR FACILITY [redacted] RESPONDED TO PLEASE TAKE VEHICLE THEREVEHICLE WAS DROPPED @7:36PM AT QCS SECURED LOT (DAYSTORAGE $35) 2/5/QCS CONTACTED [redacted] AT TELEPHONE NUMBER PROVIDED ON DROP OFF SHEET AT QCS [redacted] ADVISED QCS THAT VEHICLE BELONGED TO HIS GIRLFRIEND HE WAS DRIVING BUT THAT HIS INSURANCE WOULD BE IN CONTACT WITH USSHORTLY AFTER [redacted] CONTACTED QCS TO ASK IF VEHICLE WAS LOCATED AT OUR SHOPQCS SPOKE TO CUSTOMER ABOUT THE ACCIDENT AND THE DAMAGES [redacted] ASKED FOR PHOTOS AND A ROUGH ESTIMATE TO BE EMAILED TO HERQCS PROVIDED ESTIMATE AND PHOTOS AS ASKED, CUSTOMER STATED THEY WOULD LET QCS KNOW WHAT INSURANCE COMPANY WOULD BE HANDLING IT AND THEIR DECISION ON REPAIRS(DAYSTORAGE $35) ON 2/6/ [redacted] ADVISED SHOP VEHICLE WOULD BE MOVED BY ANOTHER SHOP AND THAT ANY CHARGES THE DRIVER WOULD PAY(DAYSTORAGE $35) QCS HAS THE FOLLOWING FEES GATE FEE/STORAGE FEE/TEAR DOWN FEE/CRASH WRAP FEE/ HAZARDOUS WASTE CLEAN UP FEE/HANDLING FEE ON NON-DRIVE VEHICLES AND TOTAL LOSSES UNLESS REPAIRS ARE COMPLETED AT QCSWALK IN ESTIMATES ARE FREE TO THE PUBLICTHE BREAKDOWN OF THE $BILL ARE AS FOLLOWS: DAYS STORAGE AT $2/4-2/6/14, GATE FEE OF $AND A HANDLING FEE/ESTIMATE FEE OF $(HANDLING FEE INCLUDES PROPER DOCUMENTATION OF VEHICLES INFO CREATING AN RO/TICKET ON VEHICLE WHEN TOWED IN.) BEING THAT [redacted] ASKED QCS FOR THEIR SERVICES THE CHARGES WERE APPLIED AFTER QCS WAS MADE AWARE THAT QCS' FULL SERVICES WERE NOT NEEDED [redacted] WAS RESPONSIBLE AND THE DRIVER OF [redacted] HYUN SONATA ON 2/4/AND MADE THE DECISION AT THE SCENE OF THE ACCIDENT TO HAVE VEHICLE TOWED TO QCSADAMS TOWING AND QCS HAVE NO RELATIONSHIP OR ARE IN "COLLUSION" TO ELIMINATE COMPETITIONTHE TWO COMPANIES ARE OWNED INDIVIDUALLYADAMS TOWING DOES USE QCS AS A REFERAL SHOP BEING THAT ADAMS TOWING IS A AAA PROVIDER FOR ROADSIDE ASSISTANCE AS IS QCS IS A AAA REPAIR FACILITYA STATEMENT FROM QCS "THE INSURANCE COMPANY WILL COVER ALL COSTS SO WHY DO YOU CARE" WAS NOT STATEDWHAT WAS STATED WAS THAT THE CHARGES APPLIED TO YOUR VEHICLE ARE THE SAME CHARGES THAT INSURANCE COMPANIES PAY WHEN A VEHICLE IS TOTALED OR REMOVED FROM A SHOP Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) First and foremost, given that Mr [redacted] (a friend of my daughter) is not the owner of the vehicle he did not have the authority to make the decision on where my vehicle was to be towed "for repair"AAA called Adams Towing on Mr [redacted] behalf because it was his insurance company providerMr [redacted] was told by Adams Towing that the car would be towed to a "secure lot"First question that needed to be asked by both Adams and QCS was who owns the car?, and second, what's the phone number to contact the owner of the car? On 2/at 11:am, I obtained a copy of the police report from Burlington Police Department and was unable to locate my vehicle until around 3pm that afternoonOnce my vehicle was finally located by Adams Towing I was told it was at QCS the "secure lot" it was towed to the previous nightMeanwhile, storage fees were being incurred, unbeknownst to me I spoke with Mr [redacted] at QCS who verified my vehicle was there, he spoke with Mr [redacted] earlier that morning, but had been too busy to look at the carGiven that I am out of town trying to handle the situation, I let MrMorse know I had not made a decision on repair shops, asked for a photo to be taken, which photos were sentMr [redacted] stated that he could walk around and give a quick "visual estimate" to give me an idea of what I could expectI was not made aware of any costs for the photos, his visual estimate, nor storage feesAnd yes, as I stated in my initial complaint, his statement about "why should I care" about the costs was accurately stated During my search for my vehicle, I researched on line and called several body shops in the area inquiring about their services in the process, which majority close at 5pmSo I waited until the following morning to have my car towed to a different body shop The following morning (2/6) I contacted QCS to inform them I would be having my vehicle towed to a different body shop one I chose and that the new body shop would cover any costs incurredHowever, I was not expecting that cost to be $200! MrMorse explained that the costs were for days of storage as well as for putting my car up on the rack to do his inspection/estimate, which I clearly stated that was not necessary and to wait for my decision and the insurance company lead! Bottom line, not good business practices! Which is why I went with another reputable body shop for service Final Business Response / [redacted] (4000, 12, 2014/02/17) */ AS STATED BEFORE SOMEONE EITHER [redacted] OR HER DAUGHTER GAVE PERMISSION TO [redacted] TO DRIVE THE HYUN [redacted] WAS THE RESPONISBLE DRIVER AT THE TIME OF THE ACCIDENTIF HE DIDNT HAVE PERMISSION TO DRIVE IT OR TAKE FULL RESPONIBILITY FOR IT BY THE [redacted] FAMILYTHEN THE VEHICLE NEEDED TO BE REPORTED STOLEN[redacted] CALLED AAA ON HIS OWN.AAA USES ADAMS TOWING IN THIS AREA[redacted] OLEARY HAD VEHICLE TOWED TO QCS[redacted] GAVE ALL HI INFO ON A DROP OFF SHEET AT QCS.ON 2/5/QCS CONTACTED [redacted] AT THAT TIME HE TOLD SHOP CAR BELONG TO GIRLFRIENDSOUNDS AS IF [redacted] DIDNT KNOW [redacted] WAS DRIVING HER DAUGHTERS CARCALL SHEET FROM AAA OF ALL TIMES FAXED OVER TO Revdex.com SHEET INCL WHEN CAR WAS TOWED TO QCS WHICH WAS 2/ [redacted] STATES THAT SHE DIDNT RECIEVE RRPORT TO AROUND ON 2/THEN CALLED ADAMS TOWING THEN CALLED QCSESTIMATE AND PHOTOS WHERE EMAILED TO HER BY 3:PHOTOS EMAILED AT 3:AND ESTIMATE WAS EMIALED 3:THE TIME PROVIDED BY [redacted] AROUND 3:IS WHEN SHE GOT REPORT THEN CALLED ADAMS AND THEN QCSBREAKDOWN OF TIME DOESNT ALLOW QCS TO GIVE A EST AND TAKE PHOTOS THEN EMAIL THEMNO ONE BY THE NAME MR .MORSE WORKS FOR QCSON THE EST AND EMAIL PROVIDED TO [redacted] MR[redacted] NAME WAS ON ALL DOCUMENTS[redacted] WAS NOT TOLD THAT HER CAR WOULD BE LIFTED UP ON A RACKTHIS IS NOT A PROCEDURE TO PUT A CAR ON LIFT TO WRITE A EST ,CHARGES WERE NOT APPLIED TO PUT CAR ON LIFT.NO CHARGES WERE APPLIED TO [redacted] DIRECTLYCHARGES WERE APPLIED AND PAID BY WOODYS BODY SHOP FOR [redacted] HYUNTHOSE CHARGES WOULD BE APPLIED TO THE ESTIMATE BY INSURANCE COMPANY INVOLVED IN THIS CLAIMAT THIS TIME THE INSURANCE COMPANY HAS NOT CONTACTED QCS ABOUT ANY WRONGFUL CHARGES.QCS FEELS THAT THERE IS SOME WRONGFUL INFORMATION GIVEN BY THE CONSUMER AND THE CONSUMER CONTINUES TO SLANDER ADAMS TOWING AND QCS SHE IS NOT FROM OUR AREA AND DOESNT KNOW ANYTHING ABOUT THE TWO COMPANYS ONLY WHAT SHE IS BEING TOLDWE FOLLOWED AAA DIRECTIONS AND THE DRIVER OF THE VEHICLE REQUEST AT THE SCENE OF THE ACCIDENTQCS THEN FOLLOWED THE REQUEST OF GEINSE [redacted] OF A ESTIMATE AND PHOTOSSHE ASKED FOR QCS SERVICE'S AND QCS PROVIDED Final Consumer Response / [redacted] (4200, 15, 2014/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The timeline mentioned in QCS' rebuttal response is totally wrongAccident report obtained at 11:am on 2/5; shortly afterwards, I called around to several shops looking for my vehicle, as well as Adams TowingMy car was finally located by Adams Towing around 2:pmOnce I spoke to Mr [redacted] (spelling was wrong) he never indicated that photos nor the walk around the car "estimate" would cost anythingI never made my decision about which shop would be doing the body work, and was still waiting to hear from the insurance adjuster before doing anything! Charges were never mentioned until Mr [redacted] learned I would be having the car towed to another shop the following morningWe were also told it would cost $for charges incurred from storage, photos and charges for the estimate from the car being put up on the rackAAA covered the initial towing, so no towing should have been incurred As stated in my previous response, the "OWNER" of the vehicle who is my husband, (not the person who caused the accident) needed to be contacted before the vehicle was taken to a body shopMrOleary (who is not my daughter's "boyfriend", but a classmate who borrowed her car) was told by the tow truck driver the night of the accident that the car would be towed to a SECURE LOT, not QCSHe of course being young and distraught, had no idea what to expect and trusted the word of the tow truck driverThe secure lot was QCS', taken there by Adams Towing Regardless if I live in town or not, I know from previous experiences with any service to shop around like any wise consumer, and select services I feel comfortable withAnd this situation is no exception! It always pays to treat people the way you would want to be treated, because your actions may impact you in a negative way not good business practiceI am asking to reimburse me for the cost of the 3rd day of storage, and the cost of the "estimate" from Mr [redacted]

Initial Business Response /* (1000, 7, 2014/02/11) */
ON 2/4/14@6:40PM THE DRIVER [redacted] WAS DRIVING A 2011 HYUN SONATA AND WAS INVOLVED IN AN ACCIDENT ON [redacted] IN BURL NC. AT 6:40PM A CALL WAS MADE TO AAA BY [redacted] (CALL #XXX-XXX)CALL WAS DISPATCHED FROM AAA TO ADAMS...

TOWING AT 6:41PM VEHICLE WAS PICKED UP BY ADAMS TOWING, DRIVER OF VEHICLE [redacted] ASKED ADAMS TOWING DRIVER WHERE TO TAKE HIS CAR. [redacted] ADAMS TOW TRUCK DRIVER ADVISED [redacted] THAT QCS WAS A AAA APPROVED REPAIR FACILITY [redacted] RESPONDED TO PLEASE TAKE VEHICLE THERE. VEHICLE WAS DROPPED @7:36PM AT QCS SECURED LOT (DAY1 STORAGE $35) 2/5/14 QCS CONTACTED [redacted] AT TELEPHONE NUMBER PROVIDED ON DROP OFF SHEET AT QCS. [redacted] ADVISED QCS THAT VEHICLE BELONGED TO HIS GIRLFRIEND HE WAS DRIVING BUT THAT HIS INSURANCE WOULD BE IN CONTACT WITH US. SHORTLY AFTER [redacted] CONTACTED QCS TO ASK IF VEHICLE WAS LOCATED AT OUR SHOP. QCS SPOKE TO CUSTOMER ABOUT THE ACCIDENT AND THE DAMAGES. [redacted] ASKED FOR PHOTOS AND A ROUGH ESTIMATE TO BE EMAILED TO HER. QCS PROVIDED ESTIMATE AND PHOTOS AS ASKED, CUSTOMER STATED THEY WOULD LET QCS KNOW WHAT INSURANCE COMPANY WOULD BE HANDLING IT AND THEIR DECISION ON REPAIRS. (DAY2 STORAGE $35) ON 2/6/14 [redacted] ADVISED SHOP VEHICLE WOULD BE MOVED BY ANOTHER SHOP AND THAT ANY CHARGES THE DRIVER WOULD PAY. (DAY3 STORAGE $35) QCS HAS THE FOLLOWING FEES GATE FEE/STORAGE FEE/TEAR DOWN FEE/CRASH WRAP FEE/ HAZARDOUS WASTE CLEAN UP FEE/HANDLING FEE ON NON-DRIVE VEHICLES AND TOTAL LOSSES UNLESS REPAIRS ARE COMPLETED AT QCS. WALK IN ESTIMATES ARE FREE TO THE PUBLIC. THE BREAKDOWN OF THE $200 BILL ARE AS FOLLOWS: 3 DAYS STORAGE AT $35 2/4-2/6/14, GATE FEE OF $20 AND A HANDLING FEE/ESTIMATE FEE OF $75 (HANDLING FEE INCLUDES PROPER DOCUMENTATION OF VEHICLES INFO CREATING AN RO/TICKET ON VEHICLE WHEN TOWED IN.) BEING THAT [redacted] ASKED QCS FOR THEIR SERVICES THE CHARGES WERE APPLIED AFTER QCS WAS MADE AWARE THAT QCS' FULL SERVICES WERE NOT NEEDED. [redacted] WAS RESPONSIBLE AND THE DRIVER OF [redacted] 2011 HYUN SONATA ON 2/4/14 AND MADE THE DECISION AT THE SCENE OF THE ACCIDENT TO HAVE VEHICLE TOWED TO QCS. ADAMS TOWING AND QCS HAVE NO RELATIONSHIP OR ARE IN "COLLUSION" TO ELIMINATE COMPETITION. THE TWO COMPANIES ARE OWNED INDIVIDUALLY. ADAMS TOWING DOES USE QCS AS A REFERAL SHOP BEING THAT ADAMS TOWING IS A AAA PROVIDER FOR ROADSIDE ASSISTANCE AS IS QCS IS A AAA REPAIR FACILITY. A STATEMENT FROM QCS "THE INSURANCE COMPANY WILL COVER ALL COSTS SO WHY DO YOU CARE" WAS NOT STATED. WHAT WAS STATED WAS THAT THE CHARGES APPLIED TO YOUR VEHICLE ARE THE SAME CHARGES THAT INSURANCE COMPANIES PAY WHEN A VEHICLE IS TOTALED OR REMOVED FROM A SHOP.
Initial Consumer Rebuttal /* (3000, 10, 2014/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First and foremost, given that Mr. [redacted] (a friend of my daughter) is not the owner of the vehicle he did not have the authority to make the decision on where my vehicle was to be towed "for repair". AAA called Adams Towing on Mr. [redacted] behalf because it was his insurance company provider. Mr. [redacted] was told by Adams Towing that the car would be towed to a "secure lot". First question that needed to be asked by both Adams and QCS was who owns the car?, and second, what's the phone number to contact the owner of the car?
On 2/5 at 11:30 am, I obtained a copy of the police report from Burlington Police Department and was unable to locate my vehicle until around 3pm that afternoon. Once my vehicle was finally located by Adams Towing I was told it was at QCS the "secure lot" it was towed to the previous night. Meanwhile, storage fees were being incurred, unbeknownst to me.
I spoke with Mr. [redacted] at QCS who verified my vehicle was there, he spoke with Mr. [redacted] earlier that morning, but had been too busy to look at the car. Given that I am out of town trying to handle the situation, I let Mr. Morse know I had not made a decision on repair shops, asked for a photo to be taken, which 4 photos were sent. Mr. [redacted] stated that he could walk around and give a quick "visual estimate" to give me an idea of what I could expect. I was not made aware of any costs for the photos, his visual estimate, nor storage fees. And yes, as I stated in my initial complaint, his statement about "why should I care" about the costs was accurately stated.
During my search for my vehicle, I researched on line and called several body shops in the area inquiring about their services in the process, which majority close at 5pm. So I waited until the following morning to have my car towed to a different body shop.
The following morning (2/6) I contacted QCS to inform them I would be having my vehicle towed to a different body shop one I chose and that the new body shop would cover any costs incurred. However, I was not expecting that cost to be $200! Mr. Morse explained that the costs were for 3 days of storage as well as for putting my car up on the rack to do his inspection/estimate, which I clearly stated that was not necessary and to wait for my decision and the insurance company lead!
Bottom line, not good business practices! Which is why I went with another reputable body shop for service.
Final Business Response /* (4000, 12, 2014/02/17) */
AS STATED BEFORE SOMEONE EITHER [redacted] OR HER DAUGHTER GAVE PERMISSION TO [redacted] TO DRIVE THE 2011 HYUN. [redacted] WAS THE RESPONISBLE DRIVER AT THE TIME OF THE ACCIDENT. IF HE DIDNT HAVE PERMISSION TO DRIVE IT OR TAKE FULL RESPONIBILITY FOR IT BY THE [redacted] FAMILY. THEN THE VEHICLE NEEDED TO BE REPORTED STOLEN.[redacted] CALLED AAA ON HIS OWN.AAA USES ADAMS TOWING IN THIS AREA.[redacted] OLEARY HAD VEHICLE TOWED TO QCS.[redacted] GAVE ALL HI INFO ON A DROP OFF SHEET AT QCS.ON 2/5/2014 QCS CONTACTED [redacted] AT THAT TIME HE TOLD SHOP CAR BELONG TO GIRLFRIEND. SOUNDS AS IF [redacted] DIDNT KNOW [redacted] WAS DRIVING HER DAUGHTERS CAR. CALL SHEET FROM AAA OF ALL TIMES FAXED OVER TO Revdex.com SHEET INCL WHEN CAR WAS TOWED TO QCS WHICH WAS 2/4. [redacted] STATES THAT SHE DIDNT RECIEVE RRPORT TO AROUND 3 ON 2/5 THEN CALLED ADAMS TOWING THEN CALLED QCS.. ESTIMATE AND PHOTOS WHERE EMAILED TO HER BY 3:30... PHOTOS EMAILED AT 3:18 AND ESTIMATE WAS EMIALED 3:30 THE TIME PROVIDED BY [redacted] AROUND 3:00 IS WHEN SHE GOT REPORT THEN CALLED ADAMS AND THEN QCS... BREAKDOWN OF TIME DOESNT ALLOW QCS TO GIVE A EST AND TAKE PHOTOS THEN EMAIL THEM. NO ONE BY THE NAME MR .MORSE WORKS FOR QCS... ON THE EST AND EMAIL PROVIDED TO [redacted] MR.[redacted] NAME WAS ON ALL DOCUMENTS.[redacted] WAS NOT TOLD THAT HER CAR WOULD BE LIFTED UP ON A RACK... THIS IS NOT A NORMAL PROCEDURE TO PUT A CAR ON LIFT TO WRITE A EST ,CHARGES WERE NOT APPLIED TO PUT CAR ON LIFT.NO CHARGES WERE APPLIED TO [redacted] DIRECTLY. CHARGES WERE APPLIED AND PAID BY WOODYS BODY SHOP FOR [redacted] 2011 HYUN. THOSE CHARGES WOULD BE APPLIED TO THE ESTIMATE BY INSURANCE COMPANY INVOLVED IN THIS CLAIM. AT THIS TIME THE INSURANCE COMPANY HAS NOT CONTACTED QCS ABOUT ANY WRONGFUL CHARGES.QCS FEELS THAT THERE IS SOME WRONGFUL INFORMATION GIVEN BY THE CONSUMER AND THE CONSUMER CONTINUES TO SLANDER ADAMS TOWING AND QCS SHE IS NOT FROM OUR AREA AND DOESNT KNOW ANYTHING ABOUT THE TWO COMPANYS ONLY WHAT SHE IS BEING TOLD. WE FOLLOWED AAA DIRECTIONS AND THE DRIVER OF THE VEHICLE REQUEST AT THE SCENE OF THE ACCIDENT. QCS THEN FOLLOWED THE REQUEST OF GEINSE [redacted] OF A ESTIMATE AND PHOTOS. SHE ASKED FOR QCS SERVICE'S AND QCS PROVIDED.
Final Consumer Response /* (4200, 15, 2014/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The timeline mentioned in QCS' rebuttal response is totally wrong. Accident report obtained at 11:30 am on 2/5; shortly afterwards, I called around to several shops looking for my vehicle, as well as Adams Towing. My car was finally located by Adams Towing around 2:45 pm. Once I spoke to Mr. [redacted] (spelling was wrong) he never indicated that photos nor the walk around the car "estimate" would cost anything. I never made my decision about which shop would be doing the body work, and was still waiting to hear from the insurance adjuster before doing anything!
Charges were never mentioned until Mr. [redacted] learned I would be having the car towed to another shop the following morning. We were also told it would cost $200 for charges incurred from storage, photos and charges for the estimate from the car being put up on the rack. AAA covered the initial towing, so no towing should have been incurred.
As stated in my previous response, the "OWNER" of the vehicle who is my husband, (not the person who caused the accident) needed to be contacted before the vehicle was taken to a body shop. Mr. Oleary (who is not my daughter's "boyfriend", but a classmate who borrowed her car) was told by the tow truck driver the night of the accident that the car would be towed to a SECURE LOT, not QCS. He of course being young and distraught, had no idea what to expect and trusted the word of the tow truck driver. The secure lot was QCS', taken there by Adams Towing.
Regardless if I live in town or not, I know from previous experiences with any service to shop around like any wise consumer, and select services I feel comfortable with. And this situation is no exception!
It always pays to treat people the way you would want to be treated, because your actions may impact you in a negative way not good business practice. I am asking to reimburse me for the cost of the 3rd day of storage, and the cost of the "estimate" from Mr. [redacted].