Quality Concrete Commercial Contractors, Inc

The water heater was working properly when we were there, and we had no reason to believe that it would start leaking days later. We pride our selves in not trying to just sell if equipment is working properly. Also our cost under warranty is $not $639.00, but according to our
records I do not show that we had the opportunity to change heater under warranty for the $450.00. I always try to do the right thing, but I am a little confused how this is my responsibility. Please let me know if this matter needs further assistance. *** ***- Owner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.PHP does not understand that when they assess the working condition of plumbing such as a water heater, they are using their skills, their experience, their knowledge, their training and meeting city and state licensing requirements and that their results of an inspection have to carry some weight.  The federal Magnuson-Moss Warranty Act protects consumers with respect to written warranties, state laws govern so-called implied warranties for nearly all other purchases. Such unwritten and unspoken warranties are legal contracts based upon the common law concept of "fair value for money spent." U.S. law also backs the enforceability of implied contracts (see the "merchantability" section below). In other words, consumers always have at least some recourse for goods that don't live up to basic expectations. - See more at: http://consumer.findlaw.com/consumer-transactions/what-is-an-implied-warranty-.h...⇄ although not expressly stated, can carry an implied warranty.  The inspection carries an implied warranty that the item will continue to work properly in its current condition.  There are 2 implied warranties.#1   Implied Warranty of Merchantability:Just about every consumer product purchase comes with an implied warranty of merchantability, which means it is guaranteed to work if used for its intended purpose. If you buy a blender that simply doesn't work, then you have the right to take it back for an exchange or . This also applies to used items, with the extra disclaimer that it will work as intended, given its condition at the time of resale. The standards for merchantability are relatively low, basically guaranteeing that goods sold will do what they are supposed to do; have nothing significantly wrong with them; and are fit to be sold. Article 2 of the Uniform Commercial Code (UCC) dictates that items are "merchantable" if they meet the following criteria: Must conform to the standards of the trade as applicable to the contract for sale Must be fit for the purposes such goods are ordinarily used, even if the buyer ordered them for use otherwise They must be uniform as to quality and quantity, within tolerances of the contract for sale They must be packed and labeled per the contract for sale They must meet the specifications on the package labels, even if not so specified by the contract for sale Implied Warranty of Fitness Some purchases come with what is called an implied warranty of fitness.#2 Implied Warrant of Fitness: This means that a product is guaranteed for a specific purpose, beyond the lower threshold of merchantability. So if you asked a salesperson to recommend a blender specifically for making frozen cocktails, but the one that's recommended turns out to not have enough power to crush ice cubes, then you may return the item under its implied warranty of fitness. That means sales of consumer goods that work perfectly fine, just not for the customer's planned and stated use, may breach an implied warranty of fitness. The warranty usually is implied through the salesperson's assurance or recommendation of an item for a specific purpose - See more at: http://consumer.findlaw.com/consumer-transactions/what-is-an-implied-warranty-.h...⇄ federal Magnuson-Moss Warranty Act protects consumers with respect to written warranties, state laws govern so-called implied warranties for nearly all other purchases. Such unwritten and unspoken warranties are legal contracts based upon the common law concept of "fair value for money spent." U.S. law also backs the enforceability of implied contracts (see the "merchantability" section below). In other words, consumers always have at least some recourse for goods that don't live up to basic expectations. -I relied upon their inspection results in good faith that the water heater would continue to work in its currently assessed condition, not burst less than 60- days later.   There has to be a guarantee of PHP's inspection results/service because it is what consumers rely upon in good faith.  That's why I am seeking the original $89 service cost plus the $639 labor cost from a third party, [redacted])  To be honest, I would accept $450 of the third party labor costs ($189 less as a gesture of goodwill),  plus the $89 service fee for a total of $539.  I of course will pay the remaining bill with [redacted].  I think that's a reasonable alternative response given the history of the original claims.Regards,[redacted]