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Quality Construction Services Reviews (1)

Review: [redacted], the owner, took off my front door to paint it. He removed the hardware including the lock. Once the door was re-hung, his son replaced the lock. It did not work properly but he did some adjustments and it appeared to function. One of the problems was that when using the key on the outside, the mechanism did not move the indoor handle so that the door could open. I returned from errands a few days later and I could not open the door. I called [redacted] who said that it should not be happening. Here I was, standing outside my door and unable to open it and that was his comment! I must have shown my irritation at his response and he was immediately yelling at me. I would expect a person in his business to be a problem solver and customer oriented. That is not the practice of this business.

[redacted] said that he would not come back out to fix this lock and that I should call a locksmith and he would pay for the expense. I did that and a locksmith came a couple of hours later. He found that the lock had been stripped. I do not know what that means, but it was necessary to replace the lock. I called [redacted] and told him. He was irritated but said to go ahead. I did and mailed the bill to him. I paid the locksmith. That was on November 6, 2013. [redacted] was at my house for services on October 31, 2013.

I waited and no check came. I called [redacted] just before Thanksgiving and he told me that the check had been processed the week before. I have not received the check. [redacted] does not answer my calls or return calls.

Other aspects of his service were not first rate. I needed to watch the painting of the door as he let paint "pool" in the corners of the panels. I had to ask him to remove it since he did not seem to notice, having walked away to watch his son do the tasks he was performing. He did not seem especially interested in taking care of my request. It was my impression that he did not like to have my input about this. Other issue: sliding door repair not working.Desired Settlement: I want [redacted] to reimburse me for the locksmith and to return a portion of my $500 charge since the sliding door does not function and other services he said he could do were not satisfactory. The terrible feeling of being scammed should be worth at least half of that charge.

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Description: Construction & Remodeling Services, Contractors - General

Address: La Mesa, California, United States, 91941

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