Quality Containers, Inc.

Revdex.com:Thank you for the opportunity to respond to MrG***’s complaint We are disappointed he felt compelled to complain because we attempted to resolve his concerns by making what we viewed as a generous offer to no avail.In any case, here are the facts, all of which can be documented:On
3/21/MrG*** called us to advise that he was unhappy with the container he had received from usHe claims that he was promised a “like new” container with no dings, dents, or surface rust.I personally called MrG*** and again advised him shipping containers are built for the purpose shipping goods internationally on the oceanTherefore, even new containers can have slight dings and dents and rust Even though they vary strongly by degree of severity and age, used containers always, without fail, show signs of wear Further I advised we never use the term “like new” when selling used containers - this is something we train our sales reps.on on a daily basis.We grade the containers we sell using an industry standard grading system, and translate those grades, to give our clients a reasonable understanding of what they should expect cosmetically We are very transparent about our grading system and encourage our clients to visit our website http://quality-containers.com/iicl/The container MrG*** received was one that I would feel very comfortable putting on our site under the IICL catergory.In any case, we take customer service very seriously within our business, and always make the extra effort to ensure our clients's satisfactionIn fact this is the first Revdex.com complaint we have ever had after being in business for 2-1/years and selling many containers.Know that we have protocols in place for whenever we do receive a complaint from a customer where we gather information from all parties involvedIn this case we communicated with the customer himself, the sales rep Angel G***, our supplier and our transporterEverything from all parties involved checked out here except with the customer Our supplier and transporter, by the way, are fully independent from us Upon receiving the pictures from the customer himself, I failed to see what the problem wasThe subject container most definitely fell within the guidelines of what we consider IICL The customer complained of excessive surface rust, dings, and dentsHowever, the pictures he sent simply don’t support his claimsSee attached.After reaching out to MrG*** a second time, it became apparent that it was going to be very difficult to please himI asked for the assistance of my partner in this situation, Karina Desidero our VP and Director of Sales, to reach out and see if she could work something out with him that was mutually agreeable.Karina did reach our to MrG*** and advised me that they only way he was going to be happy was with what we call a One Trip (Essentially New) containerShe purposed that MrG*** pay the difference between the container we sent him and that of a new container which in this case was about $As a professional courtesy we would take care of the freight charges and take the container we delivered backThe cost to us to do this was going to be $1365.00.Karina advised this was acceptable to him, and I though this was a more than fair offer.The very next day MrG***’s sales rep Angel G*** contacted me distraught that MrG*** had reached to him directly with an attorney on the phone and attempted to discredit both Angel himself and our company despite having just agreed to a resolution with Karina.I was disappointed to receive this information and it quickly became apparent to me that no matter what we did, MrG*** was not going to be happy.The fact is we fulfilled our contract with MrG*** and delivered the product he ordered in the condition he ordered it And our attempt resolve the situation with the generous offer outlined above, MrG***’s response was met with the unfortunate phone call to Sales Rep *** G***.We hope this clarifies what actually occurred between our company and MrG*** If you have any other questions or concerns, please do not hesitate to contact me.Regards,M*** ***President/CEOQuality Containers, Inc###-###-#### DID***@quality-containers.com

I would like to keep this response very brief. Ms*** came in our store on Nov23rd to pick up her layawayShe asked me why I am charging her taxes more then one time, I explained to her the way her payments are split, that’s how her taxes are splitAfter several attempts
explaining to her, she was unable to understand, she then became loud and unprofessional while other customers were presentShe started blaming me of cheating her, at the same time making eye contact with other customers. I told her if she doesn’t calm down, I will have to call security on herWhile I was helping other customers in line, before I could get to the security, she left and brought the security back with herI explained the situation to the security officer and even he was unable to get her to understand, so she left madLater that evening her niece *** called, and apologized for her auntShe was very pleasantShe told me she explained to her aunt how everything worked and now her aunt understood everythingNext day, TuesNov24th, 2015, around 1:30pm, they came and picked up their merchandiseI have proof on my security cameras, everything went smooth
We are in this business for almost years and our first concern is our dear customersWe are very loyal and honest with our customers so they will happily returnThank you for your time and patience
With kind regards,
***
Manager
Playball & More*** ** *** *** ***
*** *** ***
PH: ***

Dear Sir/Madam, Thank you for the opportunity to respond to Mr. Rebecek's complaint. With regards to his concerns about the door opening/closing; the cargo doors were inspected and tested when we picked up the container as well at Mr. Rebecek's  site when the container before the...

container was dropped. With regards to the photo of the door seals you sent that is nothing more then the door seal pulling away from the metal frame and can be simply repaired with roof tar or gorilla glue. Our Logistics Coordinator did send a video on how to insure that the front corner posts are dead even to insure the doors operate properly. This issue is very common even if the container is on a level service. We have encouraged Mr. Rebecek to watch this short clip and apply the information as this is a common issue that can be resolved quickly. He does not seem to want to do that.Finally we offered Mr. Rebecek the opportunity to send the container back with the driver for a full refund or as a professional courtesy to take the $100 to apply toward a paint job as he seems to be adamant that the container he opted for was to be brick red. Mr. Rebecek opted to accept the container and to take the $100 credit which has been issued to his account.Well after the driver left Mr. Rebecek's location he contacted us to continue to express his dissatifaction. We therefore again offered Mr. Rebecek to return the container at one of our authorized acceptance locations. minus the original transport cost and the credit card processing fees. We feel we have been very reasonable with regards assisting Mr. Rebecek with his concerns. Respectfully submitted,M[redacted]President/CEOQuality Containers, Inc

Thank you again for the opportunity to respond to Mr. G[redacted].Unfortunately, Mr. G[redacted]’s complaint is based on an allegation that cannot possibly be true - that our Sales Rep Angel G[redacted] promised “a container like new (No rust or dents).”  This statement is demonstrably false for three reasons.  First, Mr. G[redacted] categorically denies making such a statement.  Second, a sales representative making a representation such as this would be contrary to all of our training.  And third, this training is based on the fact that ‘like new’ containers of the grade Mr. G[redacted] purchased simply do not exist in our business.Containers such as the one delivered to Mr. G[redacted] are manufactured overseas.  They are loaded with goods and transported to a dockside location where they are stacked with other containers.  Then they are loaded by crane onto a container ship, again by crane, where they are again stacked with other containers.  After a cross-ocean trip, they are off-loaded by crane onto local transportation and transported by truck to another location and off loaded.  Therefore, after all this moving and stacking, and a trans-Pacific trip, small dings, dents and some minor rust is inevitable.  However, containers of the grade Mr. G[redacted] purchased have highest degree of structural integrity of any used container, and as result often the better cosmetics as well.Mr. G[redacted], as are all of our customers, are fully aware of the condition of the grade of container they are purchasing is going to be.  We hope this clarifies the situation.If you have any further questions or if we can provide further clarification please let us know.M[redacted]President/CEO

Complaint: 12780259
I am rejecting this response because:
Regards,
R[redacted]

Complaint: 11315265
I am rejecting this response because: First of all you emailed me pictures about a container you were going used as a replacement. The picture you email me it’s like new. So, yes you have containers like new. Second, Angel mentioned many types of containers, but I told him I wanted a like new container. He raised the price two times, and I told him “I am veteran” and he said “For a container like new with no dents or rust the price is $4428.00 with shipping”. I would like to have a solution to this problem and do not have me running around. Please issue me a refund and come and take your container form the property.
Regards,
[redacted] G[redacted]

Thank you again for the opportunity to respond to Mr. G[redacted].
Unfortunately, Mr. G[redacted]’s complaint is based on an allegation that cannot possibly be true - that our Sales Rep Angel G[redacted] promised “a container like new (No rust or dents).”  This statement is demonstrably false for three reasons.  First, Mr. G[redacted] categorically denies making such a statement.  Second, a sales representative making a representation such as this would be contrary to all of our training.  And third, this training is based on the fact that ‘like new’ containers of the grade Mr. G[redacted] purchased simply do not exist in our business.
Containers such as the one delivered to Mr. G[redacted] are manufactured overseas.  They are loaded with goods and transported to a dockside location where they are stacked with other containers.  Then they are loaded by crane onto a container ship, again by crane, where they are again stacked with other containers.  After a cross-ocean trip, they are off-loaded by crane onto local transportation and transported by truck to another location and off loaded.  Therefore, after all this moving and stacking, and a trans-Pacific trip, small dings, dents and some minor rust is inevitable.  However, containers of the grade Mr. G[redacted] purchased have highest degree of structural integrity of any used container, and as result often the better cosmetics as well.
Mr. G[redacted], as are all of our customers, are fully aware of the condition of the grade of container they are purchasing is going to be.  
We hope this clarifies the situation.
If you have any further questions or if we can provide further clarification please let us know.
M[redacted]
President/CEO

Complaint: 11315265
I am rejecting this response because: Firs of all, when I called the first time I was told by Angel G[redacted]"I promised you are going to receive a container like new (No rust or dents)".  I would like to get the container like as I was promised from the beginning or I would like to get a full refund and you can come and get your container. Since I need this container, I would like this problem to be resolve soon so I can purchase it some where else.
Regards,
M[redacted]

Complaint: 11315265
I am rejecting this response because:
 
First of all you emailed me pictures about a container you were going used as a replacement. The picture you email me it’s like new. So, yes you have containers like new. Second, Angel mentioned many types of containers, but I told him I wanted a like new container. He raised the price two times, and I told him “I am veteran” and he said “For a container like new with no dents or rust the price is $4428.00 with shipping”. I would like to have a solution to this problem and do not have me running around. Please issue me a refund and come and take your container form the property.

Regards,
[redacted] G[redacted]

Revdex.com:
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Thank you for the opportunity to respond to Mr. G[redacted]’s complaint.  We are disappointed he felt compelled to complain because we attempted to resolve his concerns by making what we viewed as a generous offer to no avail.
In any case, here are the facts, all of which can be documented:
On 3/21/16 Mr. G[redacted] called us to advise that he was unhappy with the container he had received from us. He claims that he  was promised a “like new” container with no dings, dents, or surface rust.
I personally called Mr. G[redacted] and again advised him shipping containers are built for the purpose shipping goods internationally on the ocean. Therefore, even new containers can have slight dings and dents and rust.  Even though they vary strongly by degree of severity and age, used containers always, without fail, show signs of wear.  Further I advised we never use the term “like new” when selling used containers - this is something we train our sales reps.on on a daily basis.
We grade the containers we sell using an industry standard grading system, and translate those grades, to give our clients a reasonable understanding of what they should expect cosmetically.  
We are very transparent about our grading system and encourage our clients to visit our website http://quality-containers.com/iicl/
The container Mr. G[redacted] received was one that I would feel very comfortable putting on our site under the IICL catergory.
In any case, we take customer service very seriously within our business, and always make the extra effort to ensure our clients's satisfaction. In fact this is the first Revdex.com complaint we have ever had after being in business for 2-1/2 years and selling many containers.
Know that we have protocols in place for whenever we do receive a complaint from a customer where we gather information from all parties involved. In this case we communicated with the customer himself, the sales rep Angel G[redacted], our supplier and our transporter. Everything from all parties involved checked out here except with the customer.  Our supplier and transporter, by the way, are fully independent from us.  
Upon receiving the pictures from the customer himself, I failed to see what the problem was. The subject container most definitely fell within the guidelines of what we consider IICL . The customer complained of excessive surface rust, dings, and dents. However, the pictures he sent simply don’t support his claims. See attached.
After reaching out to Mr. G[redacted] a second time, it became apparent that it was going to be very difficult to please him. I asked for the assistance of my partner in this situation, Karina Desidero our VP and Director of Sales, to reach out and see if she could work something out with him that was mutually agreeable.
Karina did reach our to Mr. G[redacted] and advised me that they only way he was going to be happy was with what we call a One Trip (Essentially New) container. She purposed that Mr. G[redacted] pay the difference between the container we sent him and that of a new container which in this case was about $1500. As a professional courtesy we would take care of the freight charges and take the container we delivered back. The cost to us to do this was going to be $1365.00.
Karina advised this was acceptable to him, and I though this was a more than fair offer.
The very next day Mr. G[redacted]’s sales rep Angel G[redacted] contacted me distraught that Mr. G[redacted] had reached to him directly with an attorney on the phone and attempted to discredit both Angel himself and our company despite having just agreed to a resolution with Karina.
I was disappointed to receive this information and it quickly became apparent to me that no matter what we did, Mr. G[redacted] was not going to be happy.
The fact is we fulfilled our contract with Mr. G[redacted] and delivered the product he ordered in the condition he ordered it.  And our attempt resolve the situation with the generous offer outlined above, Mr. G[redacted]’s response was met with the unfortunate phone call to Sales Rep [redacted].
We hope this clarifies what actually occurred between our company and Mr. G[redacted].  If you have any other questions or concerns, please do not hesitate to contact me.
Regards,
M[redacted]
President/CEO
Quality Containers, Inc
###-###-#### DID
[redacted]@quality-containers.com