Quality Containers

Bought a high cube 40' container.
Was promised doors and latches functioned properly and were all tested.
Left door hinge rusted so bad one person could not open or close the door reqired two grown men to move the door. There is no pre delivery check of doors they just send you whatever they can send out.
They do not stand behind what they sell they offer a self help video then offer to have a driver look at it sometime when they are making a delivery near you. Whenever that would happen? Waited a month did not load or use the container waiting on resolution. You pre pay for these sight un seen and you just get what you get with no recourse for any problems.
Will never buy sight un seen again.
Mark Obrien

We just received our conox box today. Chris Williams was probably the easiest and nicest guy to work with. His prices were outstanding along with his excellent customer service. I then spoke with Julianna in billing to complete my purchase and she was just as amazing. Super sweet and helpful. I highly recommend this company not only for the killer customer service but the prices and quality of the container was stellar 👌.

Complaint: I am rejecting this response because: Firs of all, when I called the first time I was told by Angel G***"I promised you are going to receive a container like new (No rust or dents)" I would like to get the container like as I was promised from the beginning or I would like to get a full refund and you can come and get your containerSince I need this container, I would like this problem to be resolve soon so I can purchase it some where else Regards, M [redacted]

Complaint: I am rejecting this response because: First of all you emailed me pictures about a container you were going used as a replacementThe picture you email me it’s like newSo, yes you have containers like newSecond, Angel mentioned many types of containers, but I told him I wanted a like new containerHe raised the price two times, and I told him “I am veteran” and he said “For a container like new with no dents or rust the price is $with shipping”I would like to have a solution to this problem and do not have me running aroundPlease issue me a refund and come and take your container form the property Regards, [redacted] G***

Thank you again for the opportunity to respond to MrG***.Unfortunately, MrG***’s complaint is based on an allegation that cannot possibly be true - that our Sales Rep Angel G [redacted] promised “a container like new (No rust or dents).” This statement is demonstrably for three reasons First, MrG [redacted] categorically denies making such a statement Second, a sales representative making a representation such as this would be contrary to all of our training And third, this training is based on the fact that ‘like new’ containers of the grade MrG [redacted] purchased simply do not exist in our business.Containers such as the one delivered to MrG [redacted] are manufactured overseas They are loaded with goods and transported to a dockside location where they are stacked with other containers Then they are loaded by crane onto a container ship, again by crane, where they are again stacked with other containers After a cross-ocean trip, they are off-loaded by crane onto local transportation and transported by truck to another location and off loaded Therefore, after all this moving and stacking, and a trans-Pacific trip, small dings, dents and some minor rust is inevitable However, containers of the grade MrG [redacted] purchased have highest degree of structural integrity of any used container, and as result often the better cosmetics as well.MrG***, as are all of our customers, are fully aware of the condition of the grade of container they are purchasing is going to be We hope this clarifies the situation.If you have any further questions or if we can provide further clarification please let us know.M [redacted] President/CEO