Quality Custom Decks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have contacted this customer and are in the process of rectifying any issues that they are having.

The pergola was built to the specifications agreed upon between the customer and our designer, however it is never our intent to deceive and we strive to always make sure the customer receives what they paid for.  If the pergola is not providing the shade that the customer had hoped for, we can...

remove it and redo the hand rail section as well as refund the cost of the pergola.  If the decision is to look into possibly adding additional coverage to provide more shade, we can definitely see what the best price we could provide that for, to remedy the problem.  We are open to hearing what solution will be acceptable with the customer.