From: [redacted] Sent: Wednesday, April 02, 8:PMTo: drteamSubject: Complaint # [redacted] Dear [redacted] Please accept my apology for the concern with your suitWe are constantly promoting quality and good customer serviceQuality and service is our main focus Pilgrim Cleaners has issued a check in the amount of $for the cost of your suitWe always strive to be fair in our claims processI know that you have been a good and loyal customer and we hope that we can continue to provide you the dry cleaning service that you deserve We look forward to serving you again Sincerely, [redacted] Member Pilgrim Cleaners [redacted]
Hello [redacted] , After reviewing your concern I spoke with the staff at our location and they remember youThe customer service representative remembers waiting on youShe stated that she counted the number of garments and hangers and did not notice anything missingIt is hard for us to determine what happen since the garments left the store We will not do a claim for your garment but I will like to offer you a store credit for the purchase price of $as in your statementPlease call me @ ext *** Thank you, Johnny [redacted] Customer Service Pilgrim Cleaners
Hello Mrs***
"letter-spacing: 0px;">I did look at your jacketAfter doing the research I do not believe the stain was cause by our cleaning processYour jacket was received with some old stainsI would like to speak with you and see if we can come to a agreementPlease call me
Thank you,
*** ***
Pilgrim Cleaners
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint They stated that they cannot know what happened to the garment since it left their store, but it did NOTAs I stated I was given an emoty hanger but I didn't know thisI will not accept a store credit as I will never do business with them againI find it insulting that this Johnny only responded to this matter when I involved your services and continues to ignore any and all messages I have ever left himThis store is refusing to take responsibility for their mistake and allowing me to be out of pocket for thisThis is unacceptableI brought the matter to their attention the instant I realized their error and they've done nothing but try to brush me off ever sinceThis is bad business and thievery in my opinion. [Provide details of why you are not satisfied with this resolution.]
Regards,
From: *** *** *** Sent: Monday, May 12, 11:AMTo: drteamSubject: complaint #***
Dear *** ***
Please accept my apology for the concern with your coatWe
are constantly promoting quality and good customer serviceQuality and service
is our main focus
Pilgrim Cleaners has issued a check in the amount for $cleared Monday,
May 5th
We always strive to be fair in our claims processI know that you have been a
good and loyal customer and we hope that we can continue to provide you the dry
cleaning service that you deserve.
We look forward to serving you again
Sincerely,
*** ***Member
Pilgrim Cleaners
*** *** *** *** *
*** ** ***
*** *** *** ***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted],
After reviewing your concern I spoke...
with the staff at our location and they remember you. The customer service representative remembers waiting on you. She stated that she counted the number of garments and hangers and did not notice anything missing. It is hard for us to determine what happen since the garments left the store.
We will not do a claim for your garment but I will like to offer you a store credit for the purchase price of $25 as in your statement. Please call me @ 713.978.6300 ext [redacted].
Thank you,
Johnny [redacted]
Customer Service
Pilgrim Cleaners
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
From: [redacted]
Sent: Tuesday, March 18, 2014 1:47 PMTo: drteamSubject: Re: #[redacted] The Revdex.com (Revdex.com) of Houston and
South Texas has sent you a new message regarding your complaint - PLEASE DO NOT
DELETE THIS EMAIL
Good afternoon,
I generally do not keep receipts for clothes that I pay for
with cash. I have however gone back to the store and they are unable to
provide me with a receipt only if I can provide the exact date and time of
purchase.
Given that I am not able to
provide a receipt, I have no other alternative but to accept the $275.00 that
Pilgrim is offering. I have been a customer of this Pilgrim location for over
20 years and have always received the best customer service. I will await
the response from Pilgrims on how the payment details will be handled. I would
prefer to pick up the check from my cleaners location. Thank you for
asisting with this matter.
Please accept my apology for the
concern with your suit. We are constantly promoting quality and good customer
service. Quality and service is our main focus.
Pilgrim Cleaners has issued a check
in the amount of $275.00 for the cost of your suit. We always strive to be fair
in our claims process. I know that you have been a good and loyal customer and
we hope that we can continue to provide you the dry cleaning service that you
deserve.
We look forward to serving you
again.
Sincerely,
[redacted]
Member
Pilgrim Cleaners
[redacted]
[redacted]
[redacted]
[redacted]
Ms. [redacted]
After reviewing the Revdex.com report...
we will be glad to help you. In order to determent the value of your suit I will need to know the date of purchase and price. This can be determined by receipt or store records.
From: [redacted] Sent: Wednesday, April 02, 8:PMTo: drteamSubject: Complaint # [redacted] Dear [redacted] Please accept my apology for the concern with your suitWe are constantly promoting quality and good customer serviceQuality and service is our main focus Pilgrim Cleaners has issued a check in the amount of $for the cost of your suitWe always strive to be fair in our claims processI know that you have been a good and loyal customer and we hope that we can continue to provide you the dry cleaning service that you deserve We look forward to serving you again Sincerely, [redacted] Member Pilgrim Cleaners [redacted]
Hello [redacted] , After reviewing your concern I spoke with the staff at our location and they remember youThe customer service representative remembers waiting on youShe stated that she counted the number of garments and hangers and did not notice anything missingIt is hard for us to determine what happen since the garments left the store We will not do a claim for your garment but I will like to offer you a store credit for the purchase price of $as in your statementPlease call me @ ext *** Thank you, Johnny [redacted] Customer Service Pilgrim Cleaners
Hello Mrs***
"letter-spacing: 0px;">I did look at your jacketAfter doing the research I do not believe the stain was cause by our cleaning processYour jacket was received with some old stainsI would like to speak with you and see if we can come to a agreementPlease call me
Thank you,
*** ***
Pilgrim Cleaners
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint They stated that they cannot know what happened to the garment since it left their store, but it did NOTAs I stated I was given an emoty hanger but I didn't know thisI will not accept a store credit as I will never do business with them againI find it insulting that this Johnny only responded to this matter when I involved your services and continues to ignore any and all messages I have ever left himThis store is refusing to take responsibility for their mistake and allowing me to be out of pocket for thisThis is unacceptableI brought the matter to their attention the instant I realized their error and they've done nothing but try to brush me off ever sinceThis is bad business and thievery in my opinion. [Provide details of why you are not satisfied with this resolution.]
Regards,
From: *** *** *** Sent: Monday, May 12, 11:AMTo: drteamSubject: complaint #***
Dear *** ***
Please accept my apology for the concern with your coatWe
are constantly promoting quality and good customer serviceQuality and service
is our main focus
Pilgrim Cleaners has issued a check in the amount for $cleared Monday,
May 5th
We always strive to be fair in our claims processI know that you have been a
good and loyal customer and we hope that we can continue to provide you the dry
cleaning service that you deserve.
We look forward to serving you again
Sincerely,
*** ***Member
Pilgrim Cleaners
*** *** *** *** *
*** ** ***
*** *** *** ***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted],
After reviewing your concern I spoke...
with the staff at our location and they remember you. The customer service representative remembers waiting on you. She stated that she counted the number of garments and hangers and did not notice anything missing. It is hard for us to determine what happen since the garments left the store.
We will not do a claim for your garment but I will like to offer you a store credit for the purchase price of $25 as in your statement. Please call me @ 713.978.6300 ext [redacted].
Thank you,
Johnny [redacted]
Customer Service
Pilgrim Cleaners
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
From: [redacted]
Sent: Tuesday, March 18, 2014 1:47 PMTo: drteamSubject: Re: #[redacted] The Revdex.com (Revdex.com) of Houston and
South Texas has sent you a new message regarding your complaint - PLEASE DO NOT
DELETE THIS EMAIL
Good afternoon,
I generally do not keep receipts for clothes that I pay for
with cash. I have however gone back to the store and they are unable to
provide me with a receipt only if I can provide the exact date and time of
purchase.
Given that I am not able to
provide a receipt, I have no other alternative but to accept the $275.00 that
Pilgrim is offering. I have been a customer of this Pilgrim location for over
20 years and have always received the best customer service. I will await
the response from Pilgrims on how the payment details will be handled. I would
prefer to pick up the check from my cleaners location. Thank you for
asisting with this matter.
From: [redacted] Sent: Wednesday, April 02, 2014 8:18 PMTo: drteamSubject: Complaint #[redacted]
Dear [redacted]
Please accept my apology for the
concern with your suit. We are constantly promoting quality and good customer
service. Quality and service is our main focus.
Pilgrim Cleaners has issued a check
in the amount of $275.00 for the cost of your suit. We always strive to be fair
in our claims process. I know that you have been a good and loyal customer and
we hope that we can continue to provide you the dry cleaning service that you
deserve.
We look forward to serving you
again.
Sincerely,
[redacted]
Member
Pilgrim Cleaners
[redacted]
[redacted]
[redacted]
[redacted]
Ms. [redacted]
After reviewing the Revdex.com report...
we will be glad to help you. In order to determent the value of your suit I will need to know the date of purchase and price. This can be determined by receipt or store records.
Thank you,
[redacted]