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Quality Degree Reviews (1)

TIME LINE10/22/2014Customer was told that her system was ready for winter The tech told her that her oil filters were very dirtyThis was verbal from Mike E***, the technician that was on site on Wednesday, October 22, Customer declined recommended work *(See Invoice #1)*11/04/2014Same service technician Mike E [redacted] came on Tuesday, November 4th, and found weak transformer ignition Installed new transformer which customer paid $ *(This System was for the House and NOT the Dog Kennel) [redacted] - *(See Invoice #2)11/20/2014The problem described was for the heater servicing the Kennel not working The technician noticed that the nozzle was dirty and clogged (This was nozzle #2) If the oil is dirty and the tank is old, they clog up It was recommended replacing the oil line and installing a high efficiency spin on oil filter Also was given verbally, that the oil tank is old and should get a price on replacement Customer declined oil filter *This is the can that the customer referred to that was spewing oil out, and at an alarming rateAs this in the customers letter.* *(See Picture of Oil Filter/Can)*This picture is the oil filter (can) that was leaking oil This is the oil line and high efficiency spin on oil filter that the technician recommended that the customer replace The customer declined repair *(See Invoice #3)*11/29/2014Nozzle clogged Technician installed third nozzle Gave verbal to customer for new oil line and spin on high efficiency oil filter Bill was at the location Bill told the customer on Saturday, November 29th 2014, at her Kennel, that this is going to keep happening Oil has bacteria in it and the tank oil line and filter need to be replaced Customer paid $ Bill also told the customer if she would have a new tank installed for $1,800.00, that included the new oil line and spin on filter, that he would put the payment of $ already paid, toward the cost Bill also told the customer that without a doubt, this will continue to happen again and again *(See Invoice #4)Two days later, on Monday, December 1st, 2014, the customer called the office to complain about the bill for $ Bill called the customer back and spoke with her for about minutes Bill went over all of the facts on why the oil filter keeps clogging The customer told Bill that his price for a new tank of $1,and minus the service ticket of -$was still too high Bill explained to the customer it was the best price he could give to her Bill also explained to the customer that it would behoove her to get a new tank from another company that was less expensive, because the customer was going to need it The customer asked for the clogged nozzle back from the service done on Saturday, November 29, so that her husband could take a look at it Bill explained to the customer that he could come out to the kennel with the old nozzle and show her and her husband, how to clean them at no cost or charge to them This was offered to them, so that until they had the money for a new tank, they can see how to clean the nozzle on their own The customer was grateful at this suggestion and said that she would call Bill back with a date that would work for them Customer never called back.12/19/2014Friday, December 19, Customer declined all work to be done The tech turned off the oil at the filter at boiler.Tech put a paper towel under oil filterTech turned off valve At this point, no more oil could leak outTech also turned valve at tank off

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Address: 135 N 4th Ave, Royersford, Pennsylvania, United States, 19468-1913


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