Quality Discount Roofing, LLC

Complaint: [redacted] I am rejecting this response because:From: [redacted] >Date: Tue, Apr 18, at 6:AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Good Morning,This complaint has not been resolved and I request that this incident be re-openedThe solar tubes and the roof leak have been repaired however our ceiling still remains damagedPlease call if you need any additional details.Thank you, [redacted]

Wed, Apr 12, at 10:AM To: [redacted] [redacted] , Thank you for your phone call todayThe skylight/Tube lights came into stock and they were installedWe are trying to put together a time to come out and fix the ceiling asapAmy more questions, please let me knowThank you, ­­ [redacted] Quality Discount Roofing, LLC [redacted] [redacted] ** [redacted] [redacted] office

To whom it may concern,I have been in contact with [redacted] *** We are presently working on her roof/house to resolve her problems that she had with us I know when we are complete, not only will she let the Revdex.com know that we have resolved the issue's, but I believe she will write a letter of recommendation letter If you have any further questions, please feel free to contact me.Thank you, [redacted] / [redacted] Style Definitions */

To whom it may concern,First of all, I would like to apologize to [redacted] and her family for any inconveniences we may have cause her or her family The last thing we want, is to have someone trust in our company to do a replacement roof and we do not perform to there expectations We will continue to do everything in our power to correct the problem and to [redacted] ***'s satisfaction As of today, we have sent several people out to diagnose the problem We have tried several things in the past with the roof, with no success I sent out our best people today and have done some investigating and have determined the leak is coming from behind the flashing / siding on the chimney We temporarily fix the leak for the siding company, but it needs to be taken apart for a long term fix [redacted] has told us that [redacted] installed the siding and she was going to call them to see if they could come out and look at it [redacted] ***, indicated that the siding was still under warranty I also told [redacted] that when she has the siding company come back for a service call, to let me know and I will send out our project manager, who is very familiar with this case and will help explain the issues with the siding company If there is anything, we can do to further help [redacted] and her family, please let us know Customer service is the most important aspect of our business and will do any reasonable task to bring her problem to a close.Sincerely, [redacted]

The owner of Quality Discount Roofing, MrJimmy *** spoke with the customer, *** *** *** by phone on 3/19/They came to a mutual agreement that Quality Discount Roofing would reduce the balance of the total due by $2,for consideration of the damaged Flag Stone at the
front porchPlease see the attached document to this Revdex.com response that includes the email exchange between QDR and *** ***After the total balance was adjusted by Mr***, *** *** paid his remaining amount due in total of $4,and his account was marked as completedWe apologize for the damage that was caused to the flagstone on *** *** property and we are very thankful to have *** *** as a customer Thank you, *** *** Sales Manager Quality Discount Roofing

"line-height:115%,"sans-serif">To
whom it may concern,I have been in contact with [redacted] [redacted]. We are presently working on her roof/house to resolve her problems that she had with us. I know when we are complete, not only will she let the Revdex.com know that we have resolved the issue's, but I believe she will write a letter of recommendation letter. If you have any further questions, please feel free to contact me.Thank you,[redacted]

<[redacted]@[redacted]> Wed, Apr 12, 2017 at 10:07 AM To: [redacted] <[redacted]@[redacted]>[redacted], Thank you for your phone call today. The skylight/Tube lights came into stock and they were installed. We are trying to put together a time to come out and fix the ceiling asap. Amy more...

questions, please let me know. <[redacted]@[redacted]>Thank you, <[redacted]@[redacted]>­­ [redacted] <[redacted]@[redacted]>Quality Discount Roofing, LLC. <[redacted]@[redacted]>[redacted] <[redacted]@[redacted]>[redacted]. <[redacted]@[redacted]>[redacted] <[redacted]@[redacted]>[redacted] office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  See attached.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11696843, and find that this resolution is somewhat satisfactory to me.  I know the holes in the chimney was cause during the roof replacement because we had NO prior roof leaks. I can say the company did respond somewhat quickly to all the calls I made about the leaks but, I don't feel we should have to pay anything to have the leak repaired. I do agree the siding is our responsibility and we will take care of that. I just want my roof fixed ASAP and I hope I don't have anymore roof issues.  This has been a horrible but learning experience for me & my family.  
Regards,
[redacted]

To whom it may concern,First of all, I would like to apologize to [redacted] and her family for any inconveniences we may have cause her or her family.  The last thing we want, is to have someone trust in our company to do a replacement roof and we do not perform to there expectations. ...

We will continue to do everything in our power to correct the problem and to [redacted]'s satisfaction.  As of today, we have sent several people out to diagnose the problem.  We have tried several things in the past with the roof, with no success.  I sent out our best people today and have done some investigating and have determined the leak is coming from behind the flashing / siding on the chimney.  We temporarily fix the leak for the siding company, but it needs to be taken apart for a long term fix.  [redacted] has told us that [redacted] installed the siding and she was going to call them to see if they could come out and look at it.  [redacted], indicated that the siding was still under warranty.  I also told [redacted] that when she has the siding company come back for a service call, to let me know and I will send out our project manager, who is very familiar with this case and will help explain the issues with the siding company.  If there is anything, we can do to further help [redacted] and her family, please let us know.  Customer service is the most important aspect of our business and will do any reasonable task to bring her problem to a close.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:From: [redacted]>Date: Tue, Apr 18, 2017 at 6:56 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Good Morning,This complaint has not been resolved and I request that this incident be re-opened. The solar tubes and the roof leak have been repaired however our ceiling still remains damaged. Please call if you need any additional details.Thank you,[redacted]