Quality Dry Basements Inc.

The definition of insanity is doing the same thing over and over again and expecting a different outcome!
We took great care to explain to Mr [redacted] that putting a sump pump in the floor without a proper waterproofing system would not work. In fact we did not warranty his pump for this reason. We do warranty our pumps when installed with a system.
It is obvious Mr. [redacted], whose wife explained to me , always takes the cheapest route to a solution, is frustrated with his own impaired judjement. We do not sell pumps from [redacted] and we do not sell our customers anything without expaining to them what our warranties are. Mr [redacted] bougth a pump witout a warranty, buts demaned a new pump anyway. . He even threathened to go to the Revdex.com if we didn't do what he wanted. Judge for yourself, what kind of person is demeaned by his own wife for his stupidity.

Complaint: [redacted]
I am rejecting this response because: This still doesn't tell me what the difference is between warranty information written on the yellow page and warranty information written on the pink page. What do you mean when you say "system". What does a warranty on the "system" mean. Is that everything excluding the pumps, such as the "backup battery" and the work done beneath the flooring?
Sincerely,
[redacted]

We have been in touch with the customer and are setting an appointment to re attach the pumps.We left many messages.In fact If the customer had called the office instead of my cell, this would have been fixed Tsooner. The fact is her husban actually told me, he would not sign the contract UNless we...

suspended the pumps so he could put blocks undetr the pumps so thsy would not go on so often. We have never done this and will never again! We will be fixing this at no cost!..

Complaint: [redacted]
I am rejecting this response because: Oh, yes u did tell me that, thru your secretary, because I could not reach you personally. Our only contact was, by way of your secertary ** or your best worker ** 
I have not spoken to ** or ** , and they have not called or texted me, since the last conversation about puting water in the pump.
                                                                      
From the beginning our comunication havenot n productive, you don't like it when a customer wants you to repeat or clarify, you start double talking and waving your arms in the air, which is distracting and you don't answer my questionse Another reason is that our conversations were thru ** or ** , the story always changes from person to person. Why not communicate in person like it was when you were trying to sell me your product? 
 U also don't respond to my inquiries, don't say why the pump was not tested when installed? Why they never came back to finish adjusting the discharge hose? I need answers to these questions.  To reasure me you are moving in the right direction in an attempt to resolve this problem to our mutual satisfaction and integerity.
Sincerely,
[redacted]

Can you please respond to this website that in fact the problem has been fixed and the painting finished. Also, the dates.

We have been in touch with the customer over 5 times. Each time we explained to the customer that her pump will only go on when the ground is saturated and there is water in the system. It will NOT go on in a drought!. She does not seem to be able to understand this simple fact. She has an...

un-airconditioned basement with a crawl space. There is a great deal of humidity in her basement. She will get dampness after  rains due to condensation. She has not leaked or had water on the floor. The warranty is specific and does not cover condensation, which is what she has. The removal of the sink is an issue apart from our work and I have no idea why she brings it up. We did contact her and tell her we would come back and alter her system to go where the sink was at NO cost to her. Frankly we are not in business to issue refunds for issue not covered under our warranty. We also are not responsible for the cost of doing work in someones house. This is a very sad case, in that the owner can not comprehend simple facts, even after speaking with us numerous times. We explain to people that if we perform a service call and there is nothing wrong with the system, they will have to pay a fee. We are not trying to get money for something that is not broken.

We have sent the warranty out twice, no idea why customer has not received the warranty- we will obviously contact customer and send again ! Tell us why here...

Complaint: [redacted]
I am rejecting this response because: this person has never bothered to address my concerns.  He finds it necessary to use combativeness and name-calling rather than trying to address the issue.  The reason I mention the floors is because that was what he specifically said at the time of installation that I should not worry about.  (Of course, replacing two pumps in 6 years is never mentioned by him...)  Nor did he ever call and speak to me directly, but rather sent messages through his bookkeeper when all I asked was for him to survey the situation.  Yes, my contract states 'no water on the walls or floor' (I, too, can provide a copy), but how much water is water?  does that mean that I have to be wading in it????
Sincerely,
[redacted]

Review: bad product installlation of sump pump with battery system that went bad within 9 months of installationDesired Settlement: They said that they would not replace the broken pump....they took out a brand new pump to install a new? pump that burnt out prior to a year of installation

Business

Response:

Review: [redacted](President) came and inspected my home and gave an depth tutorial on the remedies I need to correct my leaking basement. I agreed to allow his company to do the work. He required 1/3 (of $13,900 total) as down payment. I gave [redacted] $3,000.00 in cash, and he was to put the remaining $1500.00 on my check card. The balance of $9,400.00 was to be paid upon completion of the job.The job was done by sub-contractors ([redacted]) which I was told the work is done by his expert workers. They damaged a drain pipe that I then had to pay an additional $300.00 dollars for, never performed the mold remediation as paid for, left with a broken step with no plan to fix, and the entire basement was left a dusty disgusting mess. THEN I received my bank statement and [redacted] charged my account $4200.00. When I questioned him on this he outright denies receiving $3000.00 cash from me. I have been calling him to no avail. He continues to tell me he has NO memory of me giving him $3000.00 in cash; claims he does not have to fix my step and that the cleaning was not his work to do. I am still arguing the fact a mold remediation was not done either...I just feel like I am getting no where with this company.Desired Settlement: I want my step repaired, mold remediation performed and the $2700.00 over charge (I would even possibly consider negotiating that amount if that would end this matter.)

Business

Response:

I will attempt to answer the complaint online. The customer signed a contract showing she gave me $200 in cash, not $3,000! Also her contract specifically stated we may need to take her last step out. It also stated we would not put it back!

As for the mold, she spoke to my foreman , who was sitting in front of me and he told her he did do a mold process at the end of the job. She was on speaker phone. The only thing- that was a mess was concrete dust , which is again specifically addressed in the contract. We inform clients it will be present and that we do not clean it up, as it is in the air and can take several days to settle to the ground.

Again, as for the plumbing, we replaced over 15' of rotted pipe for the customer for $300. This was an extra charge as it was not caused by our work. If she would have paid a plumber fix her line, it would have cost her over $3,000.

We went out of our way to help the customer. She even asked our crew if they would comeback and install new basement windows for her.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: [redacted] took $3000.00 in cash from me on the day we entered into contract. I did not have my eyeglasses that day as I rushed home from work to meet with him, and assumed he entered the correct down payment he required. He entered on my contract in tiny print $200.00. Took my $3000.00 and also charged my cc $4100.00. This man is a crook. My 31 year old daughter was there and helped me count out the cash that I gave him!!! Forget the mold! forget the broken step!! Forget the mess that was left!!! He owes me a refund on the over payment!!

The total job was to $13,600.00. None of this makes sense. He received $16,500.00. took advantage of a single woman!!!

Sincerely,

Business

Response:

Can you please respond to this website that in fact the problem has been fixed and the painting finished. Also, the dates.

Review: Discovered that water pump had stopped working (on a Friday evening 6/5).I called immediately, left message. on 6/6 at 8:50, I received a text from the owner telling me to call the company. I replied and told him that I left 2 messages on Saturday and would be calling the [redacted] number on Monday rather than the 800 number. On 6/8 I called all day and no one called back. Meanwhile, I was afraid to replace pump because I thought it might void my warrantee. but there was already water under my laminate floor because it was starting to pull up. I proceeded to try to pump water with my little pool pump 3-4 times per day. I kept calling until 6/12 and no one was calling back. Between 6/11 and 6/13 I communicated with the bookkeeper from the company, who although courteous, could not do anything to help me but said she would call the technicians to replace the pump. No one called or contacted me. I called her and asked for the number of the tech so I could call. they said they did not have time and would call someone else. Meanwhile I still had no pump. I finally got a licensed to replace the pump with a new and better one. On 6/18 (or thereabouts) I received a call from their tech (while I was at work) telling me that they were ready to replace pump. of course I had finally had the work done. When I finally communicated with Mr. [redacted], the owner via email and told him that my floors (which, at the time the work was done 6 years ago, he assured me that I could use laminate floors without a worry as I would never have water on the floor - and my warranty states the same) were coming up he said my warranty was void because I replaced the pump myself. Given that the pump that ceased was the second pump put in by Quality (the first malfunctioned also), and given that they were willing to wait 3 weeks before replacing the pump which I was not, I do not see how replacing the pump to avoid further water damage would void my warranty. This seems to be a ploy on the part of the company to avoid honoring their warranty. I emailed Mr. [redacted] on several occasions requesting that he come to inspect the site and the damage and have had no response. I have all of the emails and texts saved.Desired Settlement: Inspect water damage and repair/replace floor and anything else that was damaged by the water that may not be readily visible.

Business

Response:

The customer has problems with dealing with the facts. Her pup was out of warranty. Her first call was to my cell phone, while I was out of the country. I have saved the voice mail which states her pump was bad before the Last rain. Obviously she took her time in calling us. Secondly, I informed her to call the office to schedule a replacment. she was informed she had to pay $550 for a pump. At first she refused to pay. She then called and asked for us to come out. We had a tech call her numerous times toschedule an appointment to change out the pump. She NEVER answered the calls and instead bought a pump from a plumber, voiding any warranty.In fact the customer has a warranty on her system, not on any damage to her flooring.The contract specifically this fact. She has also told my assistant that she had moisture- meaning condensation on the floors, which is also specifically not covered by our warranty.The customer has also never sent photo's of anything to us. She is complaining about non-warranty issues. We will happily send you a copy of her contract to p[rove the point.Her threats are baseless and frankly an attempt to collect money not due under the contract.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: what he is saying is absolutely NOT TRUE. I have 32 calls and texts in my phone. I did not wait to call. I discovered the faulty pump on a Friday night and called that same night. He is correct that my first call was to him and he answered me on Saturday as I stated and told me to call the office which I did. The rest is a figment of his imagination. after many phone calls and days of trying to get responses, I finally got the number to one tech who was supposed to have called me and called him. that was when he said he was too busy and to call someone else. I finally received a call on June 18th - which was already way too late. Had Mr. [redacted] requested photos or anything else I would have been happy to furnish them. My contractor and the plumber offered to bring in a waterproofing specialist to write up a report but I wanted to try to do this amicably. that is why I wrote two email to Mr. [redacted] requesting that we set up a mutually convenient time to meet to survey the situation. Neither of which he replied to. to say that the warranty is void because I replaced my own pump is ludicrous. What is one to do? wait 3 weeks for the water to damage everything? This was an incredibly stressful and frustrating situation. to the credit of his bookkeeper, [redacted], she did keep calling me to apologize that there was nothing she could do and to ask if anyone had gotten back to me. She also passed on messages from Mr. [redacted] to me (but he never actually called me). He did tell her that it was impossible that I had water on the floor (although he never came to assess the situation) even though it was quite a rainy month. I did not care about the cost of a new pump. I do care that he reassured me when the work was done that I could put down laminate flooring. This is not just about the damage, but his also his lack of professionalism and courtesy. Consumers should not be treated this way and to allow someone to do so is to enable bad business practice.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: what he is saying is absolutely NOT TRUE. I have 32 calls and texts in my phone. I did not wait to call. I discovered the faulty pump on a Friday night and called that same night. He is correct that my first call was to him and he answered me on Saturday as I stated and told me to call the office which I did. The rest is a figment of his imagination. after many phone calls and days of trying to get responses, I finally got the number to one tech who was supposed to have called me and called him. that was when he said he was too busy and to call someone else. I finally received a call on June 18th - which was already way too late. Had Mr. [redacted] requested photos or anything else I would have been happy to furnish them. My contractor and the plumber offered to bring in a waterproofing specialist to write up a report but I wanted to try to do this amicably. that is why I wrote two email to Mr. [redacted] requesting that we set up a mutually convenient time to meet to survey the situation. Neither of which he replied to. to say that the warranty is void because I replaced my own pump is ludicrous. What is one to do? wait 3 weeks for the water to damage everything? This was an incredibly stressful and frustrating situation. to the credit of his bookkeeper, [redacted], she did keep calling me to apologize that there was nothing she could do and to ask if anyone had gotten back to me. She also passed on messages from Mr. [redacted] to me (but he never actually called me). He did tell her that it was impossible that I had water on the floor (although he never came to assess the situation) even though it was quite a rainy month. I did not care about the cost of a new pump. I do care that he reassured me when the work was done that I could put down laminate flooring. This is not just about the damage, but his also his lack of professionalism and courtesy. Consumers should not be treated this way and to allow someone to do so is to enable bad business practice.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this person has never bothered to address my concerns. He finds it necessary to use combativeness and name-calling rather than trying to address the issue. The reason I mention the floors is because that was what he specifically said at the time of installation that I should not worry about. (Of course, replacing two pumps in 6 years is never mentioned by him...) Nor did he ever call and speak to me directly, but rather sent messages through his bookkeeper when all I asked was for him to survey the situation. Yes, my contract states 'no water on the walls or floor' (I, too, can provide a copy), but how much water is water? does that mean that I have to be wading in it????

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this person has never bothered to address my concerns. He finds it necessary to use combativeness and name-calling rather than trying to address the issue. The reason I mention the floors is because that was what he specifically said at the time of installation that I should not worry about. (Of course, replacing two pumps in 6 years is never mentioned by him...) Nor did he ever call and speak to me directly, but rather sent messages through his bookkeeper when all I asked was for him to survey the situation. Yes, my contract states 'no water on the walls or floor' (I, too, can provide a copy), but how much water is water? does that mean that I have to be wading in it????

Sincerely,

Review: On August 4th 2015 quality dry basements installed their product in my basement. Two days later there was a rain storm at which time I noticed my basement floor was very wet and when I went outside there was no water coming out of the discharge pipe they had installed which was connected to a sump pump. My basement floor was wetter than before I had this company install their product. I called the number the owner had given me, it was an answering machine. The office worker called me the next day and stated I had to call the installer which I di** He informed me I would have to pay $179.00 in order for him to come and see what was not working. I was very upset, he had installed this product just one week ago. I called 3 more times with the same result no one would come to see why the product and pump was not working. I had paid him $7000.00 and he wanted more money to come and see what was wrong. On the fourth call he stated thru his offfice worker, that I should call a plumer to remove a sink, which his workers had installed the drain pipe in front of saying it would work well there.The plumer wanted $600 to remove the sink, which he said was not the problem, but the sump pump was dry and not working.I called again the owner and got the same run aroun** I feel he has taken advantage of my inexperience and overcharged me. He also removed dry wall which he said had mold and used a fog machine to remove the mold which was removed when they took the panales out of the basement. I wonder if he is licesed to do mold removal, for which he also charged $1200.00. I am at my wits end trying to reach him to find a solotion to get the dry basement he swore would happen in 4 to 5 days.He also warrentied that the walls and floor would be dry for as long as I owned the home.I need help.Desired Settlement: I desire a refund of part of the $7000.00, along with a written explaination of the charges and what I paid for each service. [redacted] was vage and speedy with his answere but did not break now the charges or gave a license information for the fogging he said was done in my basement. I need a quality dry basement that does not smell, that is dry like he wrote on the contract warranty that it would be for as long as I own my home and transferable to a new owner. I want my money back!

Business

Response:

We have been in touch with the customer over 5 times. Each time we explained to the customer that her pump will only go on when the ground is saturated and there is water in the system. It will NOT go on in a drought!. She does not seem to be able to understand this simple fact. She has an un-airconditioned basement with a crawl space. There is a great deal of humidity in her basement. She will get dampness after rains due to condensation. She has not leaked or had water on the floor. The warranty is specific and does not cover condensation, which is what she has. The removal of the sink is an issue apart from our work and I have no idea why she brings it up. We did contact her and tell her we would come back and alter her system to go where the sink was at NO cost to her. Frankly we are not in business to issue refunds for issue not covered under our warranty. We also are not responsible for the cost of doing work in someones house. This is a very sad case, in that the owner can not comprehend simple facts, even after speaking with us numerous times. We explain to people that if we perform a service call and there is nothing wrong with the system, they will have to pay a fee. We are not trying to get money for something that is not broken.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The simple fact is their response was to tell me to put a gallon of water in the sump pump and I would see it working. I did what they suggested and the sump pump did not work.It did not turn on and the water remained inside.