Quality Equipment Reviews (%countItem)
Quality Equipment Rating
Address: 2110 US Highway 70 W, Goldsboro, North Carolina, United States, 27530-9544
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We are having to put in the 4 transmission with only 150 hrs on the mower.
We purchased a John Deere Z445 mover Serial# ***8 On 8-4-17 at 58 hrs we replace left side Transmission. On 8-15-17 at 60 hrs. we replace right side Transmission. On 6-18-19 with 109 hrs we replace left side transmission again. Now on 3-26-2020 with 149 hrs it needs another right side Transmission. It is very obvious their is a problem with this mower. To need 4 transmissions before 150 hrs.My mower has been at Quality Equipment since 3-26-20. I call John Deere with case# *** they told me that I would be contacted. I have called several times and they tell me they are waiting for the Territory manger to make a decision.As of 5-18-20 still have not heard from them.
For them to replace the 4 transmission. I will be willing to paid the labor $225.00 if John Deere will furnish the part.
We are having to put in the 4 transmission with only 150 hrs on the mower.
We purchased a John Deere Z445 mover Serial# ***8 On 8-4-17 at 58 hrs we replace left side Transmission. On 8-15-17 at 60 hrs. we replace right side Transmission. On 6-18-19 with 109 hrs we replace left side transmission again. Now on 3-26-2020 with 149 hrs it needs another right side Transmission. It is very obvious their is a problem with this mower. To need 4 transmissions before 150 hrs.My mower has been at Quality Equipment since 3-26-20. I call John Deere with case# *** they told me that I would be contacted. I have called several times and they tell me they are waiting for the Territory manger to make a decision.As of 5-18-20 still have not heard from them.
For them to replace the 4 transmission. I will be willing to paid the labor $225.00 if John Deere will furnish the part.
I purchased a new lawn mower on may 1, 2019. The mower has broken down 3 times since then and is presently in my garage in need of repair for the same problem. I have spoken with the representative that sold me the mower. He promised to pickup the mower and see what can be don to fix this problem. I'm only using the mower to cut grass at my residence. I am not cutting tall grass or weeds.
In was told by the service manager that if they fix this problem again, I will have to pay. I will not pay for a mower not 6 months old and under warranty. I am being ignored even after sending a letter of complaint to Deere's corporate headquarters.
I do not want this mower because I believe it is defective and a lemon.
i'm very disappointed in the way Deere is handling this situation and believe I deserve better treatment than this.
Product_Or_Service: Lawn mower
Order_Number: Not known
Account_Number: Not known
Refund I would like the mower to be picked up by Deere and have no further dealings with them. I will not pay for a defective piece of equipment that was bought new and continually needs to be repaired for the same problem.
Contact Name and Title: ***, Afmkt Dirctr
Contact Phone: ***
Contact Email: ***@qualityequip.com
We acknowledge that there have been multiple issues with the belt on the mower deck due to a minor manufacturing defect that has now been addressed through a service bulletin from John Deere. The mower has been repaired and tested, and we are confident that we have addressed this issue. The mower has a 4 year manufacturer warranty through May 2023, and the issues with the belt do not warrant the unit being classified as a lemon as the customer has described. We have repeatedly tried to contact him and have not received a call back that would allow us to reach an amicable resolution. We offered a loaner mower, which was refused, while his mower was being repaired due to the most recent belt failure. We are dedicated to providing the best service for the products that we sell and wish to earn Mr.' business and trust in our company.
I stand by my claim that this piece of equipment is a lemon. I don't believe it is acceptable for a new mower to have to be repaired 3 times in less that 3 months. True, an offer was made of a loaner in August, 2 weeks after the last return to them for repairs. By then, my grass had not been cut for two weeks. I had to hire someone to cut my yard.
I will repeat, I will not accept the return of this mower. I did not by a mower that needed to be constantly repaired.
I will only accept the return of my money that I have paid so far and they can do what they will with this mower.
Customer returned our calls on the afternoon of October 4th after receiving our Revdex.com response, and we are honoring customer's wish of receiving a full refund of his purchase price. We did offer him a new mower at no cost differential, but the customer declined that offer in lieu of a refund. We apologized for the inconvenience caused by the belt issue and for the negative customer experience in this case. Paperwork is being processed for the refund this week.
I purchased a new lawn mower on may 1, 2019. The mower has broken down 3 times since then and is presently in my garage in need of repair for the same problem. I have spoken with the representative that sold me the mower. He promised to pickup the mower and see what can be don to fix this problem. I'm only using the mower to cut grass at my residence. I am not cutting tall grass or weeds.
In was told by the service manager that if they fix this problem again, I will have to pay. I will not pay for a mower not 6 months old and under warranty. I am being ignored even after sending a letter of complaint to Deere's corporate headquarters.
I do not want this mower because I believe it is defective and a lemon.
i'm very disappointed in the way Deere is handling this situation and believe I deserve better treatment than this.
Product_Or_Service: Lawn mower
Order_Number: Not known
Account_Number: Not known
Refund I would like the mower to be picked up by Deere and have no further dealings with them. I will not pay for a defective piece of equipment that was bought new and continually needs to be repaired for the same problem.
Contact Name and Title: ***, Afmkt Dirctr
Contact Phone: ***
Contact Email: ***@qualityequip.com
We acknowledge that there have been multiple issues with the belt on the mower deck due to a minor manufacturing defect that has now been addressed through a service bulletin from John Deere. The mower has been repaired and tested, and we are confident that we have addressed this issue. The mower has a 4 year manufacturer warranty through May 2023, and the issues with the belt do not warrant the unit being classified as a lemon as the customer has described. We have repeatedly tried to contact him and have not received a call back that would allow us to reach an amicable resolution. We offered a loaner mower, which was refused, while his mower was being repaired due to the most recent belt failure. We are dedicated to providing the best service for the products that we sell and wish to earn Mr.' business and trust in our company.
I stand by my claim that this piece of equipment is a lemon. I don't believe it is acceptable for a new mower to have to be repaired 3 times in less that 3 months. True, an offer was made of a loaner in August, 2 weeks after the last return to them for repairs. By then, my grass had not been cut for two weeks. I had to hire someone to cut my yard.
I will repeat, I will not accept the return of this mower. I did not by a mower that needed to be constantly repaired.
I will only accept the return of my money that I have paid so far and they can do what they will with this mower.
Customer returned our calls on the afternoon of October 4th after receiving our Revdex.com response, and we are honoring customer's wish of receiving a full refund of his purchase price. We did offer him a new mower at no cost differential, but the customer declined that offer in lieu of a refund. We apologized for the inconvenience caused by the belt issue and for the negative customer experience in this case. Paperwork is being processed for the refund this week.
I bought my tractor around a year ago for Quality equipment. All they care about is making a sale. When I bought my tractor I knew nothing about tractors what so ever. When I went and bought one I was told that when it got delivered that they would show me how to work it and remove the implements. The day came for delivery and what do you know he spent a whole 5 min getting off the trailer and told me to YouTube how to do things. At this point I was willing to let that go. I then made the mistake going back and buying two additional implements from them. As I said never owed or even driven a tractor at this time, so I figured they would sell me everything I needed as it is a 45 min drive one way for me. I then get home and put the boxblade on only to find out they did not give me the 1 bolt I needed to attach the boxblade. So another 45 min I drive down there talk to the same sale person only to get laughed at and told they don't sell them with anything, you have to buy them separately. I then said you are telling me that I paid over 30 thousand dollars and a 3 dollar bolt is not thrown in the package. In now way am I saying John Deer is not a good tractor all I am saying is if you are going to buy one go to another store that will treat you like a costumer should be. This store is all about the sale and nothing else.
I bought my tractor around a year ago for Quality equipment. All they care about is making a sale. When I bought my tractor I knew nothing about tractors what so ever. When I went and bought one I was told that when it got delivered that they would show me how to work it and remove the implements. The day came for delivery and what do you know he spent a whole 5 min getting off the trailer and told me to YouTube how to do things. At this point I was willing to let that go. I then made the mistake going back and buying two additional implements from them. As I said never owed or even driven a tractor at this time, so I figured they would sell me everything I needed as it is a 45 min drive one way for me. I then get home and put the boxblade on only to find out they did not give me the 1 bolt I needed to attach the boxblade. So another 45 min I drive down there talk to the same sale person only to get laughed at and told they don't sell them with anything, you have to buy them separately. I then said you are telling me that I paid over 30 thousand dollars and a 3 dollar bolt is not thrown in the package. In now way am I saying John Deer is not a good tractor all I am saying is if you are going to buy one go to another store that will treat you like a costumer should be. This store is all about the sale and nothing else.