Quality Fence & Welding
*** *** *** *** *** ** ***
*** *** * *** *** ***
***
Friday, October 31,
Revdex.com Corporate Office
*** ** *** ***
*** ** ***
Re.: Revdex.com Complaint ID ***
Dear *** ***:
In
response to Complaint ID No***, received by our office on Monday, October 27, 2014, we offer the following:
Upon receipt of the complaint, we reviewed our project information and discovered a discrepancy in our estimateAs General Manager, I personally contacted the customer the same day the complaint was received from the Revdex.com and discussed the situation in detail
I resolved with our customer to provide the linear feet of wood privacy fencing in question, at no additional chargeIn return our customer agreed to withdraw the complaint
Thank you for the opportunity to resolve this matterShould you have any questions or concerns, I am available at your convenience.
Sincerely,
*** ** ***
*** ***
Quality Fence & Welding
Page of
100% Customer satisfaction is our goal!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, as of Wednesday, July 15th, I have not yet received the refund in question. I spoke with [redacted] I believe Thursday, July 9th who stated that they would put a rush on getting the payment submitted, meaning it would go out either that day (July 9th) or Friday the 10th. I called QFW today (July 15th) and was very professionally told that due to accounting issues, the check would not be sent out until perhaps Friday the 17th, indicating that it may take longer but they would keep me in the loop.I want to let it be known that when it came time for me to pay a deposit for the project at QFW, [redacted] himself came to my residence in record time to collect that check. As God as my witness, had the work been done in such time (and the weather was permitting so, FYI), neither QFW nor the Revdex.com would ever have heard a complaint from me, but rather QFW would already had the remainder of the money for the total cost of the project. Is this how they treat all of their customers since opening for business in the 1980s? Do their commercial customers wait this long for turnaround?As for my comment regarding undocumented workers, when I spoke with [redacted] on July 9th, he stated that work gets sub-contracted out, and sometimes even those contractors sub-contract the work. As a customer, I was initially 'won over' by QFW when [redacted] showed up at my residence for the initial estimate, stating that he has over 20+ years in the business, and I believe him after listening to the terminology he used and seemed to understand the science of timing, stain, etc. Why am I the customer not worthy of that level of service? Truthfully, I do not know the two men that showed up at my residence to install the gate, I just know they made a mess of my lawn and did not sand the wood down leaving many splinters near where one would open or close the gate, and some of that wood even has splits/cracks. When a horizontal support beam was left nailed in, making it difficult for one to enter/exit from that gate, the men spoke very poor English to convey what that is and why it is necessary, nor did they advise what I am to do about it. Regardless, QFW did send someone to remove it.Moving forward, my point is I never 'sub-contract' my work out, because I am a man of integrity. When I meet with customers initially for my business and tell them of my years of experience + credentials--they get just that and nothing less or I do not get work. I have a strong work ethic, and I believe in morals and principles. As of now, this matter is still UNRESOLVED until QFW gets their accounting in order and I receive and cash the check from them.
Regards,
[redacted]
In response to Complaint ID No.
[redacted], received by our office on Monday, July 6, 2015, we offer the
following:Upon receipt of the complaint, the
project information was reviewed and discussed with all involved Quality Fence
and Welding (QFW) personnel involved. As General Manager, I...
personally
contacted the customer on July 9, 2015 and discussed the complaint in detail.I resolved with our customer to
refund the requested amount of $279.76 as we did not perform the top rail and
picket replacement or the fence staining quoted in the original scope of work.Unfortunately this project did not
go as planned on the part of QFW. The scheduling problems encountered by QFW on
this project were also not properly communicated to the customer in a timely
fashion. QFW completely understands and has identified our lapse and is
striving to correct issues such as this in order to provide excellent customer
service and meet our goal to achieve 100% Customer Satisfaction. QFW is
dedicated to treating our customers with integrity, appreciation and respect.To be clear, QFW does not hire
undocumented workers. All employees of QFW are documented. Prior to employment, potential
employees are background checked and drug screened. Should the need arise to
use subcontractors to perform any portions of our work all subcontractor
documentation is verified to the fullest extent allowed by law.Thank you for the opportunity to
resolve this matter. Should you have any questions or concerns, I am available
at your convenience.Sincerely,
[redacted]
[redacted]Quality Fence & WeldingPage 1 of 1100% Customer satisfaction is our goal!
Quality Fence & Welding
*** *** *** *** *** ** ***
*** *** * *** *** ***
***
Friday, October 31,
Revdex.com Corporate Office
*** ** *** ***
*** ** ***
Re.: Revdex.com Complaint ID ***
Dear *** ***:
In
response to Complaint ID No***, received by our office on Monday, October 27, 2014, we offer the following:
Upon receipt of the complaint, we reviewed our project information and discovered a discrepancy in our estimateAs General Manager, I personally contacted the customer the same day the complaint was received from the Revdex.com and discussed the situation in detail
I resolved with our customer to provide the linear feet of wood privacy fencing in question, at no additional chargeIn return our customer agreed to withdraw the complaint
Thank you for the opportunity to resolve this matterShould you have any questions or concerns, I am available at your convenience.
Sincerely,
*** ** ***
*** ***
Quality Fence & Welding
Page of
100% Customer satisfaction is our goal!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, as of Wednesday, July 15th, I have not yet received the refund in question. I spoke with [redacted] I believe Thursday, July 9th who stated that they would put a rush on getting the payment submitted, meaning it would go out either that day (July 9th) or Friday the 10th. I called QFW today (July 15th) and was very professionally told that due to accounting issues, the check would not be sent out until perhaps Friday the 17th, indicating that it may take longer but they would keep me in the loop.I want to let it be known that when it came time for me to pay a deposit for the project at QFW, [redacted] himself came to my residence in record time to collect that check. As God as my witness, had the work been done in such time (and the weather was permitting so, FYI), neither QFW nor the Revdex.com would ever have heard a complaint from me, but rather QFW would already had the remainder of the money for the total cost of the project. Is this how they treat all of their customers since opening for business in the 1980s? Do their commercial customers wait this long for turnaround?As for my comment regarding undocumented workers, when I spoke with [redacted] on July 9th, he stated that work gets sub-contracted out, and sometimes even those contractors sub-contract the work. As a customer, I was initially 'won over' by QFW when [redacted] showed up at my residence for the initial estimate, stating that he has over 20+ years in the business, and I believe him after listening to the terminology he used and seemed to understand the science of timing, stain, etc. Why am I the customer not worthy of that level of service? Truthfully, I do not know the two men that showed up at my residence to install the gate, I just know they made a mess of my lawn and did not sand the wood down leaving many splinters near where one would open or close the gate, and some of that wood even has splits/cracks. When a horizontal support beam was left nailed in, making it difficult for one to enter/exit from that gate, the men spoke very poor English to convey what that is and why it is necessary, nor did they advise what I am to do about it. Regardless, QFW did send someone to remove it.Moving forward, my point is I never 'sub-contract' my work out, because I am a man of integrity. When I meet with customers initially for my business and tell them of my years of experience + credentials--they get just that and nothing less or I do not get work. I have a strong work ethic, and I believe in morals and principles. As of now, this matter is still UNRESOLVED until QFW gets their accounting in order and I receive and cash the check from them.
Regards,
[redacted]
In response to Complaint ID No.
[redacted], received by our office on Monday, July 6, 2015, we offer the
following:Upon receipt of the complaint, the
project information was reviewed and discussed with all involved Quality Fence
and Welding (QFW) personnel involved. As General Manager, I...
personally
contacted the customer on July 9, 2015 and discussed the complaint in detail.I resolved with our customer to
refund the requested amount of $279.76 as we did not perform the top rail and
picket replacement or the fence staining quoted in the original scope of work.Unfortunately this project did not
go as planned on the part of QFW. The scheduling problems encountered by QFW on
this project were also not properly communicated to the customer in a timely
fashion. QFW completely understands and has identified our lapse and is
striving to correct issues such as this in order to provide excellent customer
service and meet our goal to achieve 100% Customer Satisfaction. QFW is
dedicated to treating our customers with integrity, appreciation and respect.To be clear, QFW does not hire
undocumented workers. All employees of QFW are documented. Prior to employment, potential
employees are background checked and drug screened. Should the need arise to
use subcontractors to perform any portions of our work all subcontractor
documentation is verified to the fullest extent allowed by law.Thank you for the opportunity to
resolve this matter. Should you have any questions or concerns, I am available
at your convenience.Sincerely,
[redacted]
[redacted]Quality Fence & WeldingPage 1 of 1100% Customer satisfaction is our goal!