Quality Fence Reviews (%countItem)
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Quality Fence Rating
Address: 401 N Jackson St, Papillion, Nebraska, United States, 68046-3029
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The fence is not installed properly on the property line. Company will not respond.
The problem date is : around ***. Purchase date: around ***. The sales rep. t hat we dealt with is *** . The customer service lady that kept on saying she would get someone out is ***, the lady that deals with the loans is *** . We went with About Quality Fence because we could do a loan with them. The loan is with ***, we applied for the loan the first time before the fence got installed. We didn't get any messages from *** whether the loan got approved till after the fence was done. They sent us a bill saying we needed to pay it in full. I called *** ; talked to her about the loan she said we needed to fill it out again for some reason. So, we did fill it out again, then we got a letter from *** saying they need some more information . We also asked them what happened the last time, they said we did get approved but the fence company cancelled it without telling us. We called *** back and asked her what they needed, she just needed a copy of the drivers license. We then got the loan up and going. Then we took a look at the fence, we noticed that they put up the fence posts before the survey people came out. The side without the gate on it matches the property line but the side with the gate is about a foot away from the paid survey. We have been calling them about weekly 8 times. Then we emailed *** once on ***. *** has yet to respond. Every time we call the office *** says she will send someone out, and no one has came out yet. I also asked to talk to *** and *** always said she was busy and gave her my message but she never called me back. I finally got through to *** once and she said she will also send someone out, and once again no one came out.
We want the fence on the property line.
This has been resolved. The fence has been moved and is within the customer's property line. Regarding the loan, once the loan was approved, I attempted to reach Mr. customer several times by email and phone with no response. *** staffed contacted me and said they could only keep the approval open for so long. Since I had not received a response from the customer, I told *** to cancel the approval and once contacted by the customer, I would ask them to reapply. Once contacted by Mrs. Customer, She reapplied for the loan, I was able to get the information I needed and the loan was issued. Part of the problem was that Mr. Customer was working out of the country and unable to get my messages, I believe. I believe if contacted, the customer will confirm that all problems have been resolved.
We contracted to have a fence built. We sent a large deposit. They never showed up to do the work, and won't return our deposit.
We signed a contract in *** to have a fence built. The contract amount $***. They required a % deposit - $***. We sent the deposit and they deposited the money in their bank account on ***. They never performed the work. After repeated attempts to get our deposit returned, they agreed to send it by the end of ***. They still have not returned our money. We have contacted *** and ***.
We want a refund of $***.
We are having them put a fence in for us at our house. They have the post in and are over a month late on finishing the fence.
We are having them put a fence in for us at our house. They have the post in and are over a month late on finishing the fence. On top of that, while they were digging holes for our posts they broke a sprinkler head (I have photos). I have contacted our salesman *** 4 times and sent him the picture only to have him not respond.Then they contact us saying the had to dig up old post from a fence that used to be here, but never mentioned anything about the sprinkler head. Instead of contacting us directly, He has someone named *** email us saying *** sent her an email and she told us that the fence would be done this week. Well we decided to give them a chance and see if they would make good on what they said. Wednesday comes around and my wife calls them directly to see if they would be out this week. They were very rude to her saying they have us in the books for this week but don't know if they will get it done. They said snow was the cause of the problem. In our case, snow has no effect on finishing the fence. In fact, they came out with all the machines and dug our posts and poured the cement a day after it snowed. All this has happened since they sent out an email saying they promised our fence would be done by the end of ***. We have a 4 month old puppy, and just want our fence done so he can play out there and blow some steam off.
We want them to finish the job and give us a discount for not keeping up their end of the deal and breaking multiple promises.
I thought I had sent a response on this but could not find it.
I regret that the *** are so unhappy with our service.
This year has been quite an unusual year for weather. This is the first year of many of the past few years that we have actually had to contend with winter snow and cold.
Either the snow or sub-zero wind chills or both have prevented us from keeping a timely schedule. I cannot answer why the salesman would not respond to the many emails that were sent. He no longer works for us. I apologize if our phone was rude to the customer. Normally that is not an issue and if I overhear any form of "rude" customer service, I do bring it to our employee's attention, although sometimes it is hard to establish as I can only hear one side of the conversation.
There are many factors that determine when and if our crews will work in snowy conditions. Mainly how deep the snow is and how cold the wind temps are. It sounds like the crew set posts the day after a snow. However, I am not sure how many jobs were scheduled in between the time the posts were set and when the fence was finished nor did I track what the weather conditions were. Again, we finally are having a "true" winter and it has been very tough being able to stick to any estimated time lines.
The crew did indicate on their work records that the sprinkler line was damaged and that it was repaired. Since the water has been turned off for the winter, they are not able to verify that there were any problems. Once the Customer turns on their water this spring and if there are any problems, please have them contact us as their installation comes with a two year workmanship warranty.
The fence was completed at the beginning of this month. At this point, we are not giving any discounts due to weather delays as this is something completely out of our control .
***
Operations Manager
Company has taken 168 days to complete a residential fence
Beginning in *** I got a bid from Quality fence for a residential fence at my house. The lead time on the fence was 6-8 week. I followed up in *** (9 weeks) and was told they were waiting on an approval from *** because the fence crossed a gas line. Understandable. After weekly attempts to get an estimated time of completion, I offered the suggestion to complete my entire fence except the 10' area over the gas line. This way at least I can put up a temp fence to contain my dog. *** has a 5' easement. Quality fence said that was feasible.3 weeks later they came to dig the holes, and dug a hole 18" from the marked gas line. I called my rep immediately. He said they would move it the next day. The next day I came home from work, it was cemented in the same spot. 3 weeks later they finally moved the post. we are now 2 weeks beyond that and still no fence. I have already paid 1/2 down and am stuck. They are constantly at least a week late on when they've told me they'd be out to complete a phase of this project. I was told last week they would finish ***. today it is *** and I am again being told it may be *** before they will start. I have been in constant communication with the company, but my patience has run out and I am not sure where to turn. I have a yr old and a husky and desperately need a fence to contain him during the winter. I Feel I have been understanding during the first 3 months regarding delays and weather setbacks, but I am now going on almost 5 months with no fence.
Id' like my fence completed and extra charges dropped. I was charged for hand digging holes.
While I can understand Mr. frustration, most of the delay was beyond our control. His yard contains a gas pipeline and we were not able to get *** to conduct power, water and gas location on the property until *** gave the okay to put the fence up.
It was up to the property owner to work with *** to get this approval and he was informed of such. At that point, we put his project on hold as our experience is that this type of approval is a lengthy process. The customer decided to procede with the project without the approval so we had to work the project back into our schedule. The fence was completed on ***. At this point, we are unable to remove the charges for the hand dug holes off of the customers final invoice. Because of the location of the gas lines and pipe, the installation crew made the decision to hand dig the post holes to prevent any damage to the gas lines as the holes were in close proximity to the gas lines. The charge on the customer's final invoice is what the installers are charging us for the extra work. We do not make any profit on that expense.
Fence posts in wrong place, sod ruined. Billed twice for the wrong amount. Not getting called back when we were told we would be.
We submitted our deposit of $*** in *** for a 6 foot board-on-board wood privacy fence. Our contract said it would take 4-6 weeks for the posts to be placed. My husband, ***, requested that someone from the fence company contact him before the posts would be put in to assure that he could flag where our sprinklers were and to be home to make sure the posts were put in the right spot. He was assured on more than one occasion that he would be contacted before anyone came to put the posts in. He came home from work one afternoon and the majority of the posts were in the ground and he had never been contacted. On the south side of our house there were 2 posts in the wrong spot. They also broke one of our sprinkler heads (we paid extra for sprinkler insurance). We were told by the guy putting the posts in that the sprinkler would be fixed within a week and to keep our sprinklers turned off until it was fixed. My husband called/emailed to notify that the posts were in the wrong spot. Someone came back out the following week to rip up the 2 posts that were already cemented in the ground, ruining our new sod in those areas. We were told that our fence would be finished in 7-10 days after the posts were done. We called/emailed the fence company multiple times over the following 3 weeks asking when the fence would be done. We were told 3 different dates on 3 different weeks that they would be there and no one ever came. We also voiced concern about our sprinklers being off for a prolonged period of time. The fence was finally finished about 3 weeks later after I called the Fence company multiple times, kept being promised someone would call me back and no one ever did. The day they came to finish the fence the guy was supposed to fix our sprinkler head the same day but said he didn't have the correct type of sprinkler head and would be back the following day to fix it. We also noticed that they fence on the north side of the yard was literally built on top of another one of our sprinkler heads so even when we would turn our sprinklers back on it wouldn't be able to run out of that area. The man never returned the following day. We again called the fence company multiple times and either left a message without a call back, or speaking to the lady who answered the phone who said she would let *** and *** know. Again we were told we would be notified before they came back. We received a bill in the mail for $***. Our original estimate was $*** total and $*** for sprinkler insurance and our deposit was $!***. I called and left 3 messages for the owner to call. She finally called me 3 days later and said we were invoiced the wrong amount and that she would rebill us and remove the cost of the sprinkler insurance. She was *** on the phone and made no apologies for the service we had received since ***. A week went by and we still didn't hear from anyone regarding the sprinklers. This last Thursday I received a second bill for $***. Someone had changed our deposit amount to $*** on the bill (we had already paid $***). I called Friday *** and spoke to ***. She assured me she would let the owner know and have her call me back on Friday. I never received a call. I called again Friday afternoon before they closed. She said the owner had already left and would call me back Monday ***. I again received no call *** and I called them in the afternoon. The owner, ***, was again *** and said she would have to look into her deposits when she had time to verify how much we had actually paid. She brushed us off again after we voiced concern that our entire process had been frustrating and we were not receiving the answers we needed after having been billed wrong twice, both for the wrong amount, with no apologies or explanation for why that happened. *** said she would email me and I still have not heard anything.
I appreciate that they took off the price of the sprinkler insurance $***. Our sprinklers had to be turned off for over 5 weeks in the middle of summer. With brand new sod this is ridiculous. Part of our sod was destroyed when they had to dig up the 2 cemented posts that were in the wrong spot and that never should have happened had they contacted my husband beforehand like they promised they would. We voiced our concern about the timeline multiple times and felt that they were very slow to return calls or only returned our call after we emailed or called multiple times. We were then billed wrong twice, both times for amounts for more than what we actually owed them. Someone in their system changed our deposit amount to make it look like we had paid less than we already had (the deposit amount was correct on the first bill we received but somehow changed from the first bill to the second bill). We feel that we deserve a discount of some kind for all of this hassle we have gone through this summer.
I was just recently informed of all the problems occuring on this job. When Mrs. called and asked for a call back from me on Friday, our receptionist was not aware that I was leaving early for the day. I did communicate that I wanted to check our bank deposit records to verify the correct deposit amount and would inform Mrs. when I had verified. I talked to Mrs. yesterday and told her that since I was out of the office on Friday afternoon, I was not able to verify the deposit amount nor was I able to call her back. I told her I had not yet had time to verify the deposit amount and once I did I would call her. I informed that if I did not get back to her that afternoon, I would contact her on Tuesday am. I did verify the correct deposit amount paid by them to be $*** and emailed her a corrected invoice. We did remove the sprinkler protection charge, even though we fixed the broken sprinkler head and moved a couple of other sprinkler heads. I do not feel I was rude to Mrs.. I explained that the entry of $*** as the deposit amount on the invoice vs the actual amount of $*** was a manual entry and was merely a typo on our part. We removed the sprinkler protection fee instead of giving a discount.
(The consumer indicated he/she DID NOT accept the response from the business.)
When I had called on Friday asking for a call back regarding the second incorrect bill, that was not the first time *** had heard about the complaints. We had spoken earlier regarding the first bill we received (for the $*** above the original quote). We had called multiple times and left multiple messages throughout the process regarding the fact that our sprinklers were turned off for 5+ weeks with either no response or a delayed response coming after 3+ calls. That is not our fault that those messages did not get to ***, the owner. They should have been passed along by whoever takes the messages or listens to the voicemails. When I called that Friday morning regarding the 2nd incorrect bill, I was promised I would get a call back on Friday before they closed for the weekend. I waited all day and never heard anything and so I called again after 3:50 PM knowing they close at 4:00 PM and was told at that point that *** had already left for the day. Someone should have contacted me and told me that my question regarding the bill wouldn't be answered until the following week since I was promised I would have a call back. I waited through the weekend and on Monday I still received no phone call. I waited until after 3:30 PM again knowing they would close at 4:00 PM. I would not have received a phone call or answer on Monday unless I had called again asking to speak with ***. If *** was indeed concerned about the situation it would have been made a priority to be taken care of and it wasn't. *** was indeed ***, stating that if she were in our situation she would "not have thrown a fit like I was throwing" because she understands how the construction process works. I don't believe billing people for more than the correct amount more than one time is part of the normal construction business. There was never once an apology or responsibility taken for the poor customer service that we received throughout the 2 1/2 month process. There were a lot of "I'll give her the message" or "I'll leave a note on his desk" with no call back to us or explanations given for the delays. We had to continue to call multiple times to try and get our questions addressed. Even when they came to finally fix the sprinklers, we were only given about a 1 hour heads up via email and then there was no knock on our door, the guy just walked straight into our backyard and turned on the water without notifying us he was there. I feel like the least the owner of the company could have done was apologize for putting the posts in the wrong spots and ripping up our new sod when they had to be removed, apologize for the fact that our sprinklers had to be turned off for over 5 weeks, apologize for the fact that we were billed for the wrong amount not once but twice, or apologize that we had multiple concerns along the way that went unrecognized. The only recognition we seemed to get was from the receptionist who stated that she would be extremely frustrated if she were in our situation because she knew I had called multiple times with concerns with no response back. We are also aware of working with companies and how the construction process works and the service we received from About Quality Fence is no reflection on how a good business carries out customer service for their patrons.
Company has not released a lien the agreed (signed settlement)to release. They keep saying they will try to handle it but 9 mo has pasted.
Company installed our fence 15 wks after the agreed date, did poor quality work on our gate and never completed the finish work. We settled on a lower amount because of the terrible and downright rude customer service, poor quality and their inability to finish the job. In ***, Company agreed to release the lien within 10 days of payment. We paid promptly and Company has yet to complete their end, 9 months later. I have called *** monthly to check the status and she repeated tells me that she will try to get down to release it. She will not return calls or emails. Two weeks ago, I told her I would be filing this complaint if she didn't show me the recorded Release. I have not heard a response from anyone at the company.
Copy of recorded Release of Lien from my property.
There are two sides to every story. The job was finished. The customer was unhappy because the gate sagged and we explained that the wood gate in excess of 5' will sag because of the sheer weight of the wood. Our installers went back a few times to try to appease the customer. The customer neglected to say that they reason we finally reached a settlement on the invoice was because we had turned their account over to a collection agency and they were pressed to settle the account. I felt it was only fair to extend the length of time to remove the lien the same amount of time it took to get paid for the job. The lien has since been removed and it is now public record.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a copy of the recorded release.
I can did see on the recorder's office website that the company filed a release of the lien but only named my husband, ***, so the original lien is still active against me. The initial lien lists both of us so the company will need to file a correction or an additional release to release me as well.
this should be resolved. We have released the lien on the property. The only reason why both the husband and wife were listed on the lien that was filed is that they are the named property owners. But the actual lien is filed on the property and it has been removed.
Every time I walk out onto my deck and view my new fence I can't help but smile! Thank you Quality and Matt!
The bank overpaid on a loan to the company. I have made multiple calls to get the money back and still have not received the money.
We got a new fence placed in *** and took out a loan from the *** in ***. We got a loan for $*** and the bank paid the full amount to the quality fence. The total price on the fence was around $***. I have made multiple attempts to get the extra money sent to the bank, but yet they have never sent back the money. I kept getting told that the lady who did the finances was out and no one else in the office could help me. They have had my money for almost 6 months in which I paid interest to the bank on.
I would like them to repay me now that I have paid the loan off at the bank the over payment they received.
Upon checking my records, I show a refund in the amount of $*** was issued to *** on ***. It was issued to *** since *** was the person who signed the contract. The check was mailed to *** at ***, ***. To date, I do not show that the check has been cashed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Promised start date of 4 weeks if we put % down. We put the money down, they haven't shown up after 8 weeks, won't give a full refund.
We contacted Quality Fencing at the beginning of *** and *** called us back a week later. He stated they were 4 weeks out and we should put down % of our $*** dollar bid in order to get on the calendar so we did. The month of *** passes and we don't hear anything. I called them *** asking where they were at and they said they were going to call me in the next couple days. Never heard from them. Two weeks go by and I call them again and they said they are running behind. I let them know that all three of our neighbors have now put fences since the initial bid and we no longer needed them for their services. They were extremely unprofessional and rude. The female on the phone told me they would be keeping % of the initial $*** dollar bid plus an extra $*** dollars. We were lied to about the time frame so that we would put down $*** dollars. We requested our $*** dollar refund two weeks ago. They told us it would be mailed out on ***. It is now *** and we have not received anything.
I except a full $*** dollar refund. If they want to keep $*** dollars because they had to drive out to bid the fence, that's fine, but otherwise, they have no right to keep $*** dollars from me!
The customer called to cancel his fence project. Informed that he would be charged the cancellation fee of % of the total fence. He said that he would then call and have us redo the bid for a smaller fence and would then call and cancel that fence so we would take a smaller %. I informed that it did not work that way.
The refund was calculated and a refund amount of $*** was mailed to the customer on ***.
The customer called today and informed he had not received the refund. I checked our bank records and the check was not presented for payment. I told customer that I was issuing stop pay on check #***. Verified address and mailed replacement check to customer today.
My fence wasn't installed correctly and I have a section that comes down every time it is windy. Dogs escape every time this happens. Yet to fix it.
My fence wasn't installed correctly and I have a section that comes down every time it is windy. Dogs escape every time this happens. I have called multiple times and they keep telling me someone will call and come look at it. No one has called or come to look at it of fixed it. It's been over 6 months. The first time it happens was right after it was installed. The installed told me it's not their issue and put it back up. The problem is in one section I have a visible flaw in the section and the top piece doesn't reach the other fence post so it won't click together. Apparently customer service and warranty doesn't mean anything.
I want them to replace the two pieces that require them to install my fence correctly. If it takes more pieces to do it then that as well. I can't have my fence keep coming down.
We have since met with the customer and resolved all complaints.
(The consumer indicated he/she ACCEPTED the response from the business.)
Quality fence hasn't fixed my fence and it hasn't come down since.
I just had a wood privacy fence installed by Quality Fence and could not be happier! Communication was excellent the salesman (***) knew his stuff and offered many options as well. From start to finish they did everything they said they would and then some! *** and the office staff were very easy to talk to and professional. The install crew was extremely detailed and did a great job. I will recommend them.