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Quality Foundation Repair, LLC

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Reviews Quality Foundation Repair, LLC

Quality Foundation Repair, LLC Reviews (3)

Can you please help me to get them to stop billing me for tutoring services that they are not providing me? I am being billed for reading tutoring services when they are not able to provide me a tutor I signed up for a tutoring packing for them to tutor of my sons for reading while I lived in Richmond, Texas My family moved to Athens, Ohio and the closest tutor they have is approximately hours away Since they can't provide me with a tutor they want to keep billing me for tutoring hours I want them to either provide a tutor to my home twice a week for both of my sons for reading or to stop billing me
However, they feel that despite them not being able to hold up their end of providing the tutoring service that I am supposed to keep paying without getting any tutoring for my child Him getting tutored virtually over skype also isn't an option since they tutored him all last school year in person and he still failed the STAAR Texas state reading test last year so I thin

Hello, I have been waiting for several days for a tutor assignment and they are not answering my emails or calling me backThey collected my money but haven't supplied what they said that they would

I used grade potential for tutoring my children in elementary and middle school levels for almost three years now and I can't tell you people how disappointed and regretting I am for spending that much money (over 10K) for what my children actually benefit from it#tutors come and go so when my children actually start to feel comfortable with one she goes and we have to start the process of interviewing and meeting a new tutor allover we have had tutors in the process#some of their tutors are not very professional and honest as we wish they were, they would be eating and on their phone while tutoring and one of them even took one of my children math book that we had borrowed from their school so the tutor could reference from, which we end up paying for itone was calling us almost twice a week saying that she was exhausted from her other job or that she was not feeling well or showing up for only one hour and kind of just spend little time with all three of my children but not very helpful at all, these both tutors also logged extra time that they did not spend with my children so they both got paid for hours that they did not even workedbut what really made me end my relation with this company was the lack of customer service they have, today they contact me saying that we were extremely upside down on our account and that I had used hours over what I had purchased and that they could not tutor my children anymore until we made a new dealwell I had been dealing with them back and forth over three weeks on this matter because they have a really bad system for tracking the hours the tutors log so guess what somehow their system was adding up the hours wrongso today someone fro their customer service called me because I was disputing the hours they were telling me we had used we add all the hours each day at a time with the total being exactly the hours I had purchased originally minus the hour that some of the tutors had wrongfully loggedthey have some good tutors but you really have to keep a close eye to them and take action right away if you notice something not very professional from them and most important keep a good record of the hours the tutor actually spends with your children and keep asking to send you their log at least every month

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