Quality German Auto Recycling Reviews (3)
I ordered a transmission for a 2010 VW GTI with QUALITY GERMAN AUTO RECYCLING and paid for it more than 4 weeks ago. It was supposed to be delivered to the shop that would install it about 3 weeks ago, but they never got it. I was calling about 20 times since then, but can't get ahold of anyone and constantly get transferred to voice mail, but the voice mail is full. I was asking to get an invoice before they charge my credit card, but they did not fax an invoice and charged my card right away. I'm out $1,150 and have to order another transmission somewhere else.
Review: My sister went in and purchased a transmission fluid pan for a 2007 ** ***. The cashier made her pay for the product first. When asked to view the product before purchase they declined to let her see it. She went forward with the transaction and paid as requested. When they brought the product out, they had it wrapped up so that she still would not be able to see it. When she requested to see the product, and have them unwrap it, they refused. She took the part directly to her mechanic and when her mechanic unwrapped the product to install it, they advised her that the pan that they sold her was damaged and that he could not even work with it because it was badly damaged. When she called QUALITY GERMAN AUTO RECYCLING to advise them that they sold her a damaged product, they told her that they will not refund her. They advised her that they will give her store credit. This business has lost all credibility. They refused to refund her all her money, $81.00. When asked to speak with management they refused to give the name of the manager and refused to get him on the line. They sold her damaged goods.Desired Settlement: The settlement that is being requested is a full refund. nothing more nothing less. And they can take back their damaged transmission pan.