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Quality Glass Engraving

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Quality Glass Engraving Reviews (3)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is what it is and this matter is CLOSED FOREVERHowever, I am going to point out that this has NOTHING to do with my husband and he NEVER should have been named in anything that has to do with this complaintI AM THE ONE THAT IS NOT HAPPY WITH THE SERVICE THAT I GOT FROM RIVERA'SI am sorry if my anger upset you (I should have come to you first, however no place does it say anything about a warrenty so I didn't see any reason to try and come back to you...my current receipt has my complete warrenty spelled out in detail on it so there is no misunderstanding) and to prevent any further issues I will not bring my business to you in the future(my husband is free to take his vehicals to you if he choses as this had nothing to do with him!) I have removed all reviewsI am agreeing to accept this issues as complete and over with...I expect no further phone calls or letters from the service station or anyone else in regards to this issue now or in the future Regards, [redacted]

March 3, 2016Dear [redacted]:Thank you for the opportunity to respond to the Complaint filed by **. and [redacted]. Unfortunately, their statements about the repair work and shop are factually untrue.The factually false statements include the incorrect statement that we repaired the ignition...

coils on their vehicle on two separate occasions. In fact, and as they know, the work performed in April was the removal and replacement of the catalytic Converter, which was defective and required replacement. A copy of the April 29, 2015 invoice #[redacted] for that work is enclosed. In addition, their statement that Rivera's told them that we replaced all four ignition coils, or charged them for replacing all four ignition coils, is false. I am enclosing a copy of the August 21, 2015 invoice #[redacted] showing that they were charged for removal and replacement of the spark plugs and three ignition Coils (#2, #3 & #4) only. (Because ignition Coil #1 did not require replacement, it was left in place.) The statement that we charged them twice for replacing the ignition Coils when, in fact, they had purchased and installed the first set of ignition coils themselves (as evidenced by their complaint to the Revdex.com) is particularly malicious.Likewise, their statements that the garage "are thieves" is known by them to be false, as evidenced by the invoices. If they had brought the vehicle back to the shop and if, in fact, the new ignition coils that we installed had failed, they would have learned that they were (and still are) under warranty, and they would have been replaced at no charge.Finally, please note that my telephone statement that the continuing problem with the car might be the oxygen sensor or the timing belt was not based on any inspection of the vehicle, since they never brought it back to be looked at. Had they done so, and if the continuing problem was, in fact, the ignition coils, that would easily have been diagnosed and, as noted, replaced under warranty.It is concerning to us that the new [redacted] shop (recently opened across the street from our shop) is apparently telling its customers that they have been "fixing problems caused by Rivera's" since they opened. If the [redacted] shop would have called us, or suggested that the customers call us, they would have learned that the ignition coils we installed were under warranty. Instead, they apparently preferred to charge the customers again for replacing the (allegedly) defective coils, at the customers' double expense.We note that the [redacted]' statements are known by them to be false, and that they have published these false statements on line and via social media. Our attorney is preparing to take action against them for that, and a copy of his letter to the [redacted] is also enclosed.Thank you for your consideration. Please let me know if you have any additional questions.Sincerely,RIVERAS AUTO REPAIR INC.Carlos R

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is what it is and this matter is CLOSED FOREVER. However, I am going to point out that this has NOTHING to do with my husband and he NEVER should have been named in anything that has to do with this complaint. I AM THE ONE THAT IS NOT HAPPY WITH THE SERVICE THAT I GOT FROM RIVERA'S. I am sorry if my anger upset you (I should have come to you first, however no place does it say anything about a warrenty so I didn't see any reason to try and come back to you...my current receipt has my complete warrenty spelled out in detail on it so there is no misunderstanding) and to prevent any further issues I will not bring my business to you in the future. (my husband is free to take his vehicals to you if he choses as this had nothing to do with him!) I have removed all reviews. I am agreeing to accept this issues as complete and over with...I expect no further phone calls or letters from the service station or anyone else in regards to this issue now or in the future.
Regards,
[redacted]

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Address: 206 W. Fourth Street, Winston Salem, North Carolina, United States, 27101

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