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QUALITY GLASS & MIRROR

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QUALITY GLASS & MIRROR Reviews (1)

I am rejecting this response because: On 9/2/16, the president of [redacted] responded to the Revdex.com that they would refund the cost of the door to Quality Glass As of yet, Quality Glass has not responded to us for a refund The President's response is listed below.Contact Name and Title: [redacted] - PresidentContact Phone: [redacted] Contact Email: [redacted] We received a video from Quality Glass referencing a door that leakedI have never received any letter in regard to this shower or this complaintI assume the video is for the [redacted] residence but I can't confirm this a 100%We were not given homeowners nameIn the video the complaint was it leaked when the door was opened or closedWe looked at video and confirmed with Quality this was the issueWe talked with Doyle and he also confirmed this was the complaintWe cannot control water dripping off door and glass onto floor when opened or closedAny water that is on glass or metal could drip off from movement of door opening and closingIt usually not a lot of water but you could still have some that drips onto floorWe can control water leakage when door is closed and shower is onTheir is some exceptions with water leakage when held shower heads or shower blasters are in useIf their is another problem please let me know and we can addressIn regard to restitution we will refund Quality Glass their purchase price from SplendorWe do not want an unsatisfied customerThe homeowner will have to work with quality for full refund and the takedown of the unitI can make a call to Quality if that helps the home owner[redacted]

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