Quality Glass & Upholstery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I must say that I am amazed at the absolute lack of truth that *** has responded with...First of all ..I am a devout Christian..I do not lie..nor do I yell at people...this is simply ***'s attempt to justify her horrific actions and attitudes..She is correct...her name is ***..my auto correct changed it to ***..I have lived in this area my entire life..I have heard several people comment on the lack of professionalism and extremely rude behavior associated with the Quality Glass staff....I should have heeded the warnings before contacting Quality Glass*** began yelling at ME...I am not the first victim..attached is one of many negative reviews found on the Internet specifically referencing *** and her unbelievably rude behavior At no time did I EVER call *** a liar..this word was never spoken..it is extremely disturbing that *** is compelled to create such a account of our interactionShe also told me and I quote: it is not my problem that your messages aren't reaching ***" "nor do I have control over his refusal to call you back" At no time did I threaten ***..it is my right as a consumer to review a company..the purpose of a review is to inform the public of the performance of that company..I stated the simple facts as they occurredas she blatantly admits in her response to this complaint ..she indeed did threaten to call the police if I left a negative review in an attempt to intimidate me into not leaving a review..Concerning *** placing me on hold for over minutes not minute as she states..I did hang up and called back because I thought due to the extremely long hold..that perhaps we had been disconnected..when I called back..she rudely said "will you hold!" at which time I calmly stated that I would prefer not to be put on hold again...I could not wait for a response from *** the owncer any longer since the window was in extremely poor shape and was leaking and doing damage to the wall..It was the owners choice to ignore my calls..therefore I should not be responsible for the deposit,, due to the fact that he was unable to begin the job or even return a phone call concerning the details of the job (such as the date the job would be done)..It is also highly suspicious when the owner of a business request cash as payment for any serviceI am a respected business owner in our area..I have never in my life been compelled to leave a negative review for any business...however the extremely abusive way in which I was treated along with Quality Glass's refusal to refund my deposit, has forced me to do so..I would like a full refund of my deposit..*** states in her response "As a small family business, we try very hard to please each and every customer, and to maintain the excellent reputation we have worked so hard to establish"..It seems to me that if this were true then Quality Glass should have acknowledged their mistakes and refunded my $deposit..rather than to continuing to abuse the victim by creating a account of the situationLastly I would like to mention that the quote for replacing the glass in my window and some minor repairs to some other windowsthat Quality Glass gave me was over $1000..I recently had the exact same job done by the "*** *** ** ***" for $400...the extreme difference in price..and Quality Glass's refusal to refund my $..and ***'s statements..does not leave one to believe that Quality Glass cares much for their customers.Respectfully,*** ***Attached is one of may negative reviews for Quality Glass left on the internet:* ** * *** *** *** *** *** ***: “** *** ***” ***, ***, *** **, *** This review is for: Quality Glass Inc ** *** *** *** *** - *** *** ** *** *** ** *** ** *** * *** *** *** ** *** *** * *** *** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ***, *** *** *** *** *** ***, ** *** *** *** *** * *** *** ** *** *** *** ** ** *** *** *** *** *** *** *** *** *** *** ** ***? (**) | ( **) | *** | *** *** SOURCE:***'S ***

My name is [redacted], and I am writing in response to the complaint submitted on 4/14/2015, by [redacted].On Thursday, April 9th I sent [redacted], an employee of Quality Glass to this particular customers house, at her request, to give her an estimate on replacement of a broken window. As with...

all customers, she was told in advance there would be a charge of $55.00 for the estimate, which in turn would be applied to the price of the job, if she chose to have us do the work for her. She agreed to pay the $55.00 and asked what form of payment to use. [redacted] stated that he'd prefer cash or check as opposed to credit card, because of the 4% fees the CC Co's charge. She agreed to pay the $55.00 in cash, and [redacted] told her he would work up the estimate and call her.On Monday, April 13th, [redacted] called her first thing in the morning (before 9 am) to give her the estimate. The customer did not answer the phone, so he left a message on the phone, letting her know what the price of the job would be. Shortly after that, the customer called back to say she wanted to proceed with having the work done. It was the bookkeeper, [redacted], who took the message and left it on Mike's [redacted].On Tuesday, April 14th, the customer called again around 9 or 10am. Both of our phone lines were in use, the customer had to leave a message on our answering machine. I was the one who took the message off the machine and notified [redacted] of her acceptance of the job. At that time, I was unaware that the customer had called the previous day and left a message with the bookkeeper.A couple of hours after receiving the message on the answering machine, I received another call which I placed on hold. I happened to be the only one working in the shop at the time, and I was in the process of waiting on 2 different customers in person, as well as, having an additional call on hold.The caller hung up after being on hold for more than a minute, and proceeded to call back. Again, I asked her to please hold. She was obviously annoyed that she was being placed on hold while l finished up with my other customers, who were ahead of her, so she continued to keep hanging up and calling right back. This happened 3x's; I had no idea at all who the customer was that was calling. On the 4th call, the woman started to yell at me, and tell me that she didn't want to be put on hold. She was yelling so loudly that the 2 woman in front of me said they would wait while I dealt with the phone call.The caller then identified herself, and proceeded to tell me how she has had to call numerous times over a day period and the owner refused to call her back. l told her I received her message that morning and passed it along to [redacted], but at that time [redacted] was called out on a job. Neither message stated that she wanted a return call from [redacted], but to just move forward with the job. Her $55.00 would have been applied to the job as a deposit, like it was explained to her in the beginning. I told her that I had no idea she called the day before, but she immediately started calling me a liar and yelling at me very loudly. I asked her a couple of times to stop yelling and not to accuse me of something that I didn't do, but she would not. In fact, she then went from yelling to screaming as loud as I think she possibly could.She went into a "rant" about [redacted] not returning calls, me being rude and a liar, and demanding her money back. She said if I didn't give her the money back then she would contact the Revdex.com, and then threatened me, stating that she was going to personally post negative things about me all over the internet, and that she would use my name in these things. There was no mention of a negative "review" regarding the Business, only negative things about me personally.At that time, I told her that if she did anything like that, then I would contact the Local Police Dept. and have a slander charge brought against her. I then hung up the phone. For the next 10 minutes, I received "hang up calls" from a "blocked number". I called [redacted] on his cell phone and told him the entire story. That was the last contact I had with her, other than reading the "bad reviews" on numerous internet sites, and the negative comments she was making regarding my attitude. Lastly, she insisted that I identified myself as "[redacted]" each time she called. I don't typically identify myself when I answer the phone, but if asked, I would have no reason not to give my real name, which is "[redacted]".As a small family business, we try very hard to please each and every customer, and to maintain the excellent reputation we have worked so hard to establish. Unfortunately the damage this customer had done by posting lies and mistruths cannot be undone.Sincerely,[redacted]Office Manager