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Quality Hawaiian Shirts

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Quality Hawaiian Shirts Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2014/02/03) */ From: [redacted] (mailto:***@hawaiianclothingfactory.com) Sent: Monday, February 03, 12:PM To: [redacted] Cc: ***@goodhawaiianshirts.com Subject: CASE# [redacted] Aloha Mr [redacted] , It was very nice speaking with you earlierIn reference to the above case number, our customer Lisa Radke was complaining about a delay in receiving her items, that we had no fault forWhen she order her item, it went out like (next business day), but postal service did not deliver on timeShe then called the postal service, and they told her that we were suppose to refund her back her monies, which I found odd, due to that we shipped her merchandise on time I offered to pay her 1/of shipping cost, even though we had no wrong doing on our part, & she did not agree to that That is when she contacted Revdex.comMy supervisor has agreed into refunded her all of her monies, and we will be getting a check out to her immediately Good Hawaiian Shirts is a outstanding companyWe work hard in giving great customer service, & accommodate to everyone necessities, so that we will not have to go through this, but I guess there are just some people that no matter what you do, it's hard to win Mr [redacted] , we will expedite this matter immediately, and I will go ahead & get check out to her todayWe do apologize if this has caused any kind of inconvenience for her, but we would like to request if she can remove any derogatory comments about our company, due to the fact, that it was not our fault & we are still refunding her - all of her funds I thank you in advance in any help you can offer us with this matter If you have any questions, please feel free & call me direct @ (808)***-*** Have a great day! Thank you, [redacted] ***@hawaiianclothingfactory.com (808)***-***

Initial Business Response /* (1000, 5, 2014/02/03) */
From: [redacted] (mailto:[redacted]@hawaiianclothingfactory.com)
Sent: Monday, February 03, 2014 12:44 PM
To: [redacted]
Cc: [redacted]@goodhawaiianshirts.com
Subject: CASE# [redacted]
Aloha Mr. [redacted],
It was very nice speaking with...

you earlier. In reference to the above case number, our customer Lisa Radke was complaining about a delay in receiving her items, that we had no fault for. When she order her item, it went out like normal (next business day), but postal service did not deliver on time. She then called the postal service, and they told her that we were suppose to refund her back her monies, which I found odd, due to that we shipped her merchandise on time.
I offered to pay her 1/2 of shipping cost, even though we had no wrong doing on our part, & she did not agree to that.
That is when she contacted Revdex.com. My supervisor has agreed into refunded her all of her monies, and we will be getting a check out to her immediately.

Good Hawaiian Shirts is a outstanding company. We work hard in giving great customer service, & accommodate to everyone necessities, so that we will not have to go through this, but I guess there are just some people that no matter what you do, it's hard to win.

Mr. [redacted], we will expedite this matter immediately, and I will go ahead & get check out to her today. We do apologize if this has caused any kind of inconvenience for her, but we would like to request if she can remove any derogatory comments about our company, due to the fact, that it was not our fault & we are still refunding her - all of her funds.

I thank you in advance in any help you can offer us with this matter.
If you have any questions, please feel free & call me direct @ (808)[redacted].

Have a great day!
Thank you,
[redacted]
[redacted]@hawaiianclothingfactory.com
(808)[redacted]

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