Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I am completely and utterly shocked that I am still being treated this way by a businessTo be told there wasn't any truth to my complaint is asinineThere was not one piece of information that was not factualI stated when and where and with whom these events took placeI can dissect what lies QHO Administration is telling just by these few statementsQHO stated," We do not dropped students for these issues on a one time basis..." when in fact, THEY DO! I had one write up and I was "terminated" from their programI don't believe they gave me any time at all to correct I was doing "wrong".? Deb, one of the teachers, told me she was taking me to clinicals and was "excited to work with me" which are words that came out of her mouth while we were testing Heart rate and Respiration'sThey kicked me out on a power tripThis decision was solely based on popularityI got a along greatly with all the students in the class and the teachers seemed like they liked me, but apparently they couldn't stand meTheir only job was to teach me how to be a CNAThey failed greatlyI am a great student and I am going to be a NurseTo be told by nurses that this profession is not for me makes me laugh out loudI have worked in a CBRF for years and I also work in the service industry, I know full well what I am capable of and their negative opinions of me were not warranted nor do they matterThe facts are I got kicked out on a one time write up and had $stolen from meTo make matter worse, this is pushing my graduation date months behindI was planning a wedding and now even that is messed up because of QHO's poor ability to work with studentsQHO is the worst business I have ever had to work withI can't even name another business as bad as this one isTo boast how great the company is and how you have taught for over years is remarkable, considering you couldn't teach me for daysQHO administration claims they went "above and beyond" which is ridiculously falseI am extremely well liked by my bosses and have letters to prove it(QHO teacher [redacted] told me I needed to ask people in my life if they liked me...???) As if my friends and family and coworkers would want to break me down like QHO didFor $I was robbed, threatened, and bullied by one student who was removed from the program as well as by ***, ***, and the director ***I know a lot of people going into Nursing and I would NEVER recommend this company to any studentMy mother works for a home care company and she is also not recommending QHO to anyone.From day one, I knew I was looked down upon because [redacted] looked at my engagement ring and said," that's a pretty big ring for a CNA." How could a teacher judge someone's life and profession from something so materialistic? Basically, she is saying "just a CNA" which is completely demeaning to those who are going to be "just a CNA"It is not professional to make personal comments about studentsYou would think she learned that in her years of nursingI recommend her getting some professional help with learning how to teachI have had excellent teachers from Alverno, Milwaukee Area Tech, and MSOEI know a good teacher when I meet oneThe main problem lies with the ownerI have a video from when I entered their office both times asking for my moneyThe video shows that I did? not "scream" ONE SINGLE TIMEI was very calm and politeTo be told I was "creating an unsafe environment" by "screaming"? and is completely as the video will show I am 5'1, lbs small woman***, the owner, is at least twice my size.? She probably loves the fact I got kicked out for one written warning because that's $in her pocketFrom what [redacted] said about [redacted] in class, we know she is an "oddball" and "eccentric"We were told she has millions of dollars and spends a lot of money on odd artI'm so thrilled I just paid for her artNOT!! I 100% believe she is fraudulent and is a bad business owner based on my experienceI want my full refund or I will be seeking advice from my attorney.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am completely and utterly shocked that I am still being treated this way by a businessTo be told there wasn't any truth to my complaint is asinineThere was not one piece of information that was not factualI stated when and where and with whom these events took placeI can dissect what lies QHO Administration is telling just by these few statementsQHO stated," We do not dropped students for these issues on a one time basis..." when in fact, THEY DO! I had one write up and I was "terminated" from their programI don't believe they gave me any time at all to correct I was doing "wrong" Deb, one of the teachers, told me she was taking me to clinicals and was "excited to work with me" which are words that came out of her mouth while we were testing Heart rate and Respiration'sThey kicked me out on a power tripThis decision was solely based on popularityI got a along greatly with all the students in the class and the teachers seemed like they liked me, but apparently they couldn't stand meTheir only job was to teach me how to be a CNAThey failed greatlyI am a great student and I am going to be a NurseTo be told by nurses that this profession is not for me makes me laugh out loudI have worked in a CBRF for years and I also work in the service industry, I know full well what I am capable of and their negative opinions of me were not warranted nor do they matterThe facts are I got kicked out on a one time write up and had $stolen from meTo make matter worse, this is pushing my graduation date months behindI was planning a wedding and now even that is messed up because of QHO's poor ability to work with studentsQHO is the worst business I have ever had to work withI can't even name another business as bad as this one isTo boast how great the company is and how you have taught for over years is remarkable, considering you couldn't teach me for daysQHO administration claims they went "above and beyond" which is ridiculously falseI am extremely well liked by my bosses and have letters to prove it(QHO teacher [redacted] told me I needed to ask people in my life if they liked me...???) As if my friends and family and coworkers would want to break me down like QHO didFor $I was robbed, threatened, and bullied by one student who was removed from the program as well as by ***, ***, and the director ***I know a lot of people going into Nursing and I would NEVER recommend this company to any studentMy mother works for a home care company and she is also not recommending QHO to anyone.From day one, I knew I was looked down upon because [redacted] looked at my engagement ring and said," that's a pretty big ring for a CNA." How could a teacher judge someone's life and profession from something so materialistic? Basically, she is saying "just a CNA" which is completely demeaning to those who are going to be "just a CNA"It is not professional to make personal comments about studentsYou would think she learned that in her years of nursingI recommend her getting some professional help with learning how to teachI have had excellent teachers from Alverno, Milwaukee Area Tech, and MSOEI know a good teacher when I meet oneThe main problem lies with the ownerI have a video from when I entered their office both times asking for my moneyThe video shows that I did not "scream" ONE SINGLE TIMEI was very calm and politeTo be told I was "creating an unsafe environment" by "screaming" and is completely as the video will show I am 5'1, lbs small woman***, the owner, is at least twice my sizeShe probably loves the fact I got kicked out for one written warning because that's $in her pocketFrom what [redacted] said about [redacted] in class, we know she is an "oddball" and "eccentric"We were told she has millions of dollars and spends a lot of money on odd artI'm so thrilled I just paid for her artNOT!! I 100% believe she is fraudulent and is a bad business owner based on my experienceI want my full refund or I will be seeking advice from my attorneyRegards, [redacted]
Complaint ID: [redacted] Re: [redacted] Response to complaint: QHO administration read through the complaint written by this past student. Unfortunately, so many of the details and listed events for the complaint are falseShe was dropped for her divisive, disruptive, defensive behavior towards the instructors and the program director. We, like any other program, have expectation of the students. These include being respectful, cooperative and to be able to take feedback without becoming defensive. Qualities like these are imperative to this profession. Throughout the program, we do several group units on this topic and we work with students on an individual basis to help them achieve their best chance at success. These expectations are given to the students prior to class and on the first day. They sign off on these expectation prior to class and on the first day. It is clearly noted that if a student is dropped from the program for a behavioral issue they will not receive a refund. It is also clearly noted that there is no “number” of times a student is allowed for behavior issuesIt is based on the severity of the issue. This is covered on the receipt and the “expectation” contract that is signed by the studentsHowever, in her case, the instructors gave her multiple chances to improve her demeanor and succeed in this class. The “violation” form that is referenced here is used to document corrective action plans and other rule issues such as tardiness, uniforms, phones, etc. We don’t dropped students for these issues on a onetime event. After a certain point, the student would be dropped if the issues continued. This process is explained in depth as well. She has a copy of her contracts, rules, write-ups, and the receipt regarding the refund policy that she signed This student had issues with all the instructorsNo instructor stated they felt comfortable continuing with her at clinicalWhen the program director called her to discuss what was happening in class, she continued to distort the truth and would not consider changing her behavior. She did ask what she “should do” if someone pointed out that she seemed defensive. She stated she should be “offended” and had the “right” to be “defensive”. The director tried again to give some constructive advice and stated: “I think I would wonder how I could change that perception and ask for some feedback.” (This conversation was witnessed). At that point this student swore at the program director. On the day she came to QHO, she demanded her money back. She was very hostile, loud and demanding her money back. The director gave her the phone number for filing a complaint and then asked her to leave because there was nothing else they could do for her at that point but she refused and became really disruptive to the entire office. We asked several times and again, referred to the proper complaint procedure. She refused and was creating an environment that was unsafe. The owner did come down and call the police. At no time did she threaten this person. She only again stated “you need to leave, this is private property”. She continued to scream at the owner that we were frauds, stole her money and she wasn’t going to leave. Eventually she left when she realized the police were coming. The director did mail her all the information for filing a complaint It is difficult to respond to all the allegations made by this past student other than to say, these were made in an attempt to distort actual events, and minimize her responsibility in this difficult decision that had to be made. The faculty went above and beyond expectations to assist this candidate. She was given an extensive amount of time to take ownership of her behavior. Thankfully, all of the interaction with this student were witnessed and have been documented As to her desired settlement, because she defaulted on her responsibilities and contract, she would not receive a refund. Tuition includes the staffing, books and supplies, which she received. She did not pass the class due to her own conduct We do not take these decisions lightly, nor are these actions required frequently. Due to the short duration of the course, it is uncommon for issues like this to arise. We have been training candidates for years. We have an exceptional reputation in the community because of the quality candidates that come from our program. Sincerely, QHO Administration
Tell us why here This person’s accusations of what was said and done are so far removed from actual events there really is no rational reason to continue any further dialog The fact remains that proper protocols were followed She was not “bullied” or disliked by the staff As we stated before, we do hold students accountable for their behavior and students can be dropped from class at any time for a behavioral issue as stated on the expectation sheet she received and signed As she stated, she had days to improve her situation and took no initiative to do so There will be no refund as stated before When you take a course, receive and used all the resources, staffing etcand don’t pass a course because you chose not to meet the requirements, it is absurd to expect a refund Especially when the no refund policy is explained and agreed upon prior to the class and on the first day As with any company, school or program all of our contracts and policies have been approved by the state and are legal and binding This person signed off on those three times On the receipt, on the orientation packet prior to class and on the first day of class She may pursue any further action she feels necessary It is not uncommon for a person under these circumstances to deflect responsibility Sincerely, QHO administration
Tell us why here This person’s accusations of what was said and done are so far removed from actual events there really is no rational reason to continue any further dialog. The fact remains that proper protocols were followed. She was not “bullied” or disliked by the staff. As we stated before, we do hold students accountable for their behavior and students can be dropped from class at any time for a behavioral issue as stated on the expectation sheet she received and signed. As she stated, she had days to improve her situation and took no initiative to do so. There will be no refund as stated before. When you take a course, receive and used all the resources, staffing etcand don’t pass a course because you chose not to meet the requirements, it is absurd to expect a refund. Especially when the no refund policy is explained and agreed upon prior to the class and on the first day As with any company, school or program all of our contracts and policies have been approved by the state and are legal and binding. This person signed off on those three times. On the receipt, on the orientation packet prior to class and on the first day of class She may pursue any further action she feels necessary. It is not uncommon for a person under these circumstances to deflect responsibility Sincerely, QHO administration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I am completely and utterly shocked that I am still being treated this way by a businessTo be told there wasn't any truth to my complaint is asinineThere was not one piece of information that was not factualI stated when and where and with whom these events took placeI can dissect what lies QHO Administration is telling just by these few statementsQHO stated," We do not dropped students for these issues on a one time basis..." when in fact, THEY DO! I had one write up and I was "terminated" from their programI don't believe they gave me any time at all to correct I was doing "wrong".? Deb, one of the teachers, told me she was taking me to clinicals and was "excited to work with me" which are words that came out of her mouth while we were testing Heart rate and Respiration'sThey kicked me out on a power tripThis decision was solely based on popularityI got a along greatly with all the students in the class and the teachers seemed like they liked me, but apparently they couldn't stand meTheir only job was to teach me how to be a CNAThey failed greatlyI am a great student and I am going to be a NurseTo be told by nurses that this profession is not for me makes me laugh out loudI have worked in a CBRF for years and I also work in the service industry, I know full well what I am capable of and their negative opinions of me were not warranted nor do they matterThe facts are I got kicked out on a one time write up and had $stolen from meTo make matter worse, this is pushing my graduation date months behindI was planning a wedding and now even that is messed up because of QHO's poor ability to work with studentsQHO is the worst business I have ever had to work withI can't even name another business as bad as this one isTo boast how great the company is and how you have taught for over years is remarkable, considering you couldn't teach me for daysQHO administration claims they went "above and beyond" which is ridiculously falseI am extremely well liked by my bosses and have letters to prove it(QHO teacher [redacted] told me I needed to ask people in my life if they liked me...???) As if my friends and family and coworkers would want to break me down like QHO didFor $I was robbed, threatened, and bullied by one student who was removed from the program as well as by ***, ***, and the director ***I know a lot of people going into Nursing and I would NEVER recommend this company to any studentMy mother works for a home care company and she is also not recommending QHO to anyone.From day one, I knew I was looked down upon because [redacted] looked at my engagement ring and said," that's a pretty big ring for a CNA." How could a teacher judge someone's life and profession from something so materialistic? Basically, she is saying "just a CNA" which is completely demeaning to those who are going to be "just a CNA"It is not professional to make personal comments about studentsYou would think she learned that in her years of nursingI recommend her getting some professional help with learning how to teachI have had excellent teachers from Alverno, Milwaukee Area Tech, and MSOEI know a good teacher when I meet oneThe main problem lies with the ownerI have a video from when I entered their office both times asking for my moneyThe video shows that I did? not "scream" ONE SINGLE TIMEI was very calm and politeTo be told I was "creating an unsafe environment" by "screaming"? and is completely as the video will show I am 5'1, lbs small woman***, the owner, is at least twice my size.? She probably loves the fact I got kicked out for one written warning because that's $in her pocketFrom what [redacted] said about [redacted] in class, we know she is an "oddball" and "eccentric"We were told she has millions of dollars and spends a lot of money on odd artI'm so thrilled I just paid for her artNOT!! I 100% believe she is fraudulent and is a bad business owner based on my experienceI want my full refund or I will be seeking advice from my attorney.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am completely and utterly shocked that I am still being treated this way by a businessTo be told there wasn't any truth to my complaint is asinineThere was not one piece of information that was not factualI stated when and where and with whom these events took placeI can dissect what lies QHO Administration is telling just by these few statementsQHO stated," We do not dropped students for these issues on a one time basis..." when in fact, THEY DO! I had one write up and I was "terminated" from their programI don't believe they gave me any time at all to correct I was doing "wrong" Deb, one of the teachers, told me she was taking me to clinicals and was "excited to work with me" which are words that came out of her mouth while we were testing Heart rate and Respiration'sThey kicked me out on a power tripThis decision was solely based on popularityI got a along greatly with all the students in the class and the teachers seemed like they liked me, but apparently they couldn't stand meTheir only job was to teach me how to be a CNAThey failed greatlyI am a great student and I am going to be a NurseTo be told by nurses that this profession is not for me makes me laugh out loudI have worked in a CBRF for years and I also work in the service industry, I know full well what I am capable of and their negative opinions of me were not warranted nor do they matterThe facts are I got kicked out on a one time write up and had $stolen from meTo make matter worse, this is pushing my graduation date months behindI was planning a wedding and now even that is messed up because of QHO's poor ability to work with studentsQHO is the worst business I have ever had to work withI can't even name another business as bad as this one isTo boast how great the company is and how you have taught for over years is remarkable, considering you couldn't teach me for daysQHO administration claims they went "above and beyond" which is ridiculously falseI am extremely well liked by my bosses and have letters to prove it(QHO teacher [redacted] told me I needed to ask people in my life if they liked me...???) As if my friends and family and coworkers would want to break me down like QHO didFor $I was robbed, threatened, and bullied by one student who was removed from the program as well as by ***, ***, and the director ***I know a lot of people going into Nursing and I would NEVER recommend this company to any studentMy mother works for a home care company and she is also not recommending QHO to anyone.From day one, I knew I was looked down upon because [redacted] looked at my engagement ring and said," that's a pretty big ring for a CNA." How could a teacher judge someone's life and profession from something so materialistic? Basically, she is saying "just a CNA" which is completely demeaning to those who are going to be "just a CNA"It is not professional to make personal comments about studentsYou would think she learned that in her years of nursingI recommend her getting some professional help with learning how to teachI have had excellent teachers from Alverno, Milwaukee Area Tech, and MSOEI know a good teacher when I meet oneThe main problem lies with the ownerI have a video from when I entered their office both times asking for my moneyThe video shows that I did not "scream" ONE SINGLE TIMEI was very calm and politeTo be told I was "creating an unsafe environment" by "screaming" and is completely as the video will show I am 5'1, lbs small woman***, the owner, is at least twice my sizeShe probably loves the fact I got kicked out for one written warning because that's $in her pocketFrom what [redacted] said about [redacted] in class, we know she is an "oddball" and "eccentric"We were told she has millions of dollars and spends a lot of money on odd artI'm so thrilled I just paid for her artNOT!! I 100% believe she is fraudulent and is a bad business owner based on my experienceI want my full refund or I will be seeking advice from my attorneyRegards, [redacted]
Complaint ID: [redacted] Re: [redacted] Response to complaint: QHO administration read through the complaint written by this past student. Unfortunately, so many of the details and listed events for the complaint are falseShe was dropped for her divisive, disruptive, defensive behavior towards the instructors and the program director. We, like any other program, have expectation of the students. These include being respectful, cooperative and to be able to take feedback without becoming defensive. Qualities like these are imperative to this profession. Throughout the program, we do several group units on this topic and we work with students on an individual basis to help them achieve their best chance at success. These expectations are given to the students prior to class and on the first day. They sign off on these expectation prior to class and on the first day. It is clearly noted that if a student is dropped from the program for a behavioral issue they will not receive a refund. It is also clearly noted that there is no “number” of times a student is allowed for behavior issuesIt is based on the severity of the issue. This is covered on the receipt and the “expectation” contract that is signed by the studentsHowever, in her case, the instructors gave her multiple chances to improve her demeanor and succeed in this class. The “violation” form that is referenced here is used to document corrective action plans and other rule issues such as tardiness, uniforms, phones, etc. We don’t dropped students for these issues on a onetime event. After a certain point, the student would be dropped if the issues continued. This process is explained in depth as well. She has a copy of her contracts, rules, write-ups, and the receipt regarding the refund policy that she signed This student had issues with all the instructorsNo instructor stated they felt comfortable continuing with her at clinicalWhen the program director called her to discuss what was happening in class, she continued to distort the truth and would not consider changing her behavior. She did ask what she “should do” if someone pointed out that she seemed defensive. She stated she should be “offended” and had the “right” to be “defensive”. The director tried again to give some constructive advice and stated: “I think I would wonder how I could change that perception and ask for some feedback.” (This conversation was witnessed). At that point this student swore at the program director. On the day she came to QHO, she demanded her money back. She was very hostile, loud and demanding her money back. The director gave her the phone number for filing a complaint and then asked her to leave because there was nothing else they could do for her at that point but she refused and became really disruptive to the entire office. We asked several times and again, referred to the proper complaint procedure. She refused and was creating an environment that was unsafe. The owner did come down and call the police. At no time did she threaten this person. She only again stated “you need to leave, this is private property”. She continued to scream at the owner that we were frauds, stole her money and she wasn’t going to leave. Eventually she left when she realized the police were coming. The director did mail her all the information for filing a complaint It is difficult to respond to all the allegations made by this past student other than to say, these were made in an attempt to distort actual events, and minimize her responsibility in this difficult decision that had to be made. The faculty went above and beyond expectations to assist this candidate. She was given an extensive amount of time to take ownership of her behavior. Thankfully, all of the interaction with this student were witnessed and have been documented As to her desired settlement, because she defaulted on her responsibilities and contract, she would not receive a refund. Tuition includes the staffing, books and supplies, which she received. She did not pass the class due to her own conduct We do not take these decisions lightly, nor are these actions required frequently. Due to the short duration of the course, it is uncommon for issues like this to arise. We have been training candidates for years. We have an exceptional reputation in the community because of the quality candidates that come from our program. Sincerely, QHO Administration
Tell us why here This person’s accusations of what was said and done are so far removed from actual events there really is no rational reason to continue any further dialog The fact remains that proper protocols were followed She was not “bullied” or disliked by the staff As we stated before, we do hold students accountable for their behavior and students can be dropped from class at any time for a behavioral issue as stated on the expectation sheet she received and signed As she stated, she had days to improve her situation and took no initiative to do so There will be no refund as stated before When you take a course, receive and used all the resources, staffing etcand don’t pass a course because you chose not to meet the requirements, it is absurd to expect a refund Especially when the no refund policy is explained and agreed upon prior to the class and on the first day As with any company, school or program all of our contracts and policies have been approved by the state and are legal and binding This person signed off on those three times On the receipt, on the orientation packet prior to class and on the first day of class She may pursue any further action she feels necessary It is not uncommon for a person under these circumstances to deflect responsibility Sincerely, QHO administration
Tell us why here This person’s accusations of what was said and done are so far removed from actual events there really is no rational reason to continue any further dialog. The fact remains that proper protocols were followed. She was not “bullied” or disliked by the staff. As we stated before, we do hold students accountable for their behavior and students can be dropped from class at any time for a behavioral issue as stated on the expectation sheet she received and signed. As she stated, she had days to improve her situation and took no initiative to do so. There will be no refund as stated before. When you take a course, receive and used all the resources, staffing etcand don’t pass a course because you chose not to meet the requirements, it is absurd to expect a refund. Especially when the no refund policy is explained and agreed upon prior to the class and on the first day As with any company, school or program all of our contracts and policies have been approved by the state and are legal and binding. This person signed off on those three times. On the receipt, on the orientation packet prior to class and on the first day of class She may pursue any further action she feels necessary. It is not uncommon for a person under these circumstances to deflect responsibility Sincerely, QHO administration