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Quality Heating, Electrical & Air Conditioning Inc

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Quality Heating, Electrical & Air Conditioning Inc Reviews (2)

Revdex.com:
Complaint ID: [redacted] I submitted a complaint regarding Quality Heating, Electrical & Air Conditioning Inc . The  business responded with an apology and explanation that identified the root cause as a communication problem, and that they were intent on correcting this. The provided a  solution that was mutually acceptable to everyone.
The complaint has been resolved and the integrity of this business should be viewed very positively.
I apologize for not being able to navigate your website to respond to this. It is unfortunate that you closed the case prior to 5AM this date.
Thank you

We have communicated directly with our customer and have waived the charges associated with the diagnosis and minor repair.  We apologized for the confusion caused by our explanation of how our quality service agreement, reduced diagnosis charges associated with our quality service agreements,...

and dispatching policies.  Basically, our customer called and complained about having no heat, so we dispatched our service technician to his home for a diagnosis and repair, not  a preventive maintenance call.  We did not adequately explain to him our policies, especially the policy of scheduling preventive maintenance and inspections during  the "slow" time of the year, so as not to adversely affect out ability to service our "no heat" customers during the busy times of the year.  Our customer did attempt to purchase the quality service agreement and agreed to pay for it upon our service technician's arrival.  What was not explained properly was that we would diagnose his problem, correct if possible, and reschedule to come back at a later date and complete the preventive maintenance and inspection.  We only charged him the reduced diagnosis charge, and charges for a minor repair, which we have waived.  We used this experience to better train our dispatchers and office personnel, as well as our service technicians to avoid this type of miscommunication in the future.

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Address: 9960 Silverdale Way NW Ste 14, Silverdale, Washington, United States, 98383-8984

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www.silverdalehvaccontractor.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Quality Heating, Electrical & Air Conditioning Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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