Quality Heating & Sheet Metal Company

Quality Heating & Sheet Metal Company's position and statement on the complaint filedby [redacted] is stated below in the letter dated November 7,Ourtechnician tried to make contact at both numbers and when he could not make contacthe was dispatched on to another callQuality Heating's warranty responsibility for laboron this furnace install ran out on April 26th, The furnace still has a parts onlywarranty from the manufacture, [redacted] Heating and Air Conditioning, that is valid untilApril 26th, The consumer should call Auer Steel and Heating Supply Company,the distributor for [redacted] product in Southeast Wisconsin to get the names of severalheating dealers in the area that they could call to service the equipmentAny laborwould be the responsibility of the homeowner but any parts in the [redacted] furnace thathave failed would be covered under the manufactures parts only warranty that expireson April 26th ,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10292278, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The statements are false!! Quality Heating never ccalled during or after the time frame scheduledAs I stated before, myself andmy husband were home awaiting the calk and arrivalIm sure phone records will show that there was no attempt to call and also I never stated that I would not pay for any billable chargesWhen I called back Monday to find out why no one called nor showed, Quality Heating stated that they called(false) and I then stated that the technician never called and I asked if any accommodation s can be given because of the"no call no show".Also during the initial scheduling, we made updates to contact information and gave new ctotact informationI also sstated that the ###-###-#### was No longer in serviceThe lady made corrections as well as repeated what we had discussed to confirm.Quality Heating was very rude, and non willing to resolve the matter that Ifeel fell on them for not keeping our sscheduled appointment and calling to