Quality Home Improvement

11430391Quality Home ImprovementRay K [redacted] ###-###-#### [redacted] did not hire me to replace the shed doors, her brother [redacted] didThe shed doors were made in the middle of September and he had sent me payment and expressed how happy they were with the job doneAbout a month later he had called and said they were not closing properlyI had gone over and trimmed the left side of the right doorThey had called again about 3-weeks later with the same complaintI trimmed it againEarly January I had received an email from [redacted] saying that his sister, ***, could not get into the shed to get a snow shovelI went there, and from the frost the slate on the ground had heaved up in front of the door, not allowing it to open up all the wayI got a pry bar and picked them up, put them to the sideI let Tom know this and told him in the spring he would have to have the landscaper reset themAnd that was itThen Tom asked me in the beginning of April if I could put the slates back, and check the doors againShe told him they wouldn't closeI put the slates back and the doors were fine they opened and closed with no issuesWhen I opened the door I did notice that the right side of the shed wall was rotted and about inches from the bottom was goneHe had then informed me that the shed was about years oldI believe I have gone far and above of my contracted workI also think that given the age of the shed their might be some shifting going on from the rot5/24/5:55:PM

Complaint: [redacted] I am rejecting this response because: In response to K [redacted] 's allegations: My brother, [redacted] , hired "Quality Home Improvement" to make doors for our shed ON MY BEHALFWhen my brother asked me what I thought of the doors, I replied that they seemed (from a distance) to be good; I was pleasedThat is the genesis of his response to K [redacted] about the appearance of his workLater, UPON CLOSER INSPECTION, I saw that the door on the right was longer than than the door on the leftI am not an architectHowever, I am sure that the length of the doors, recognized soon after their construction, had nothing to do with some rot on the corner of the shed! I also noticed some holes in the door that appeared to indicate that the person who installed the latch miscalculated and attempted another approach to meet the demands of the fixtureWhen I called this to the attention of K [redacted] , he said, "I didn't make the holes"The repeated requests to K [redacted] to adjust the doors were made for LEGITIMATE reasons, i.e., the doors did not match, and/or they would not open/closeIn other words, if K [redacted] was told that there was an issue with the doors, THERE WAS AN ISSUE! When asked about K [redacted] 's claim, my brother said that K [redacted] may have told him a landscaper would be needed to replace the stones disrupted during a door adjustmentI had not been aware of thatIn any event, lawn was torn up, which seemed unnecessary, slate was broken, and stones WERE NOT replaced in any fashion resembling their original formation, whatsoever! K [redacted] not only told me he would come over to adjust whatever malfunction existed because of his work and DID NOT KEEP HIS WORD; he also did not keep his word to my brother to check on the doors for his final request, and he DID NOT replace the slate, as he stated he had in his response to my Revdex.com complaintThe bottom line is: I would never choose to have "Quality Home Improvement" on our property again, nor would I recommend them to anyone, should I be asked for my opinionI deem this matter closedMy purpose in responding to K [redacted] 's response is to have on record with the Revdex.com my dissatisfaction with this contractor for his disrespectful and untruthful manner and poor business practices Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:In response to K [redacted] 's allegations:My brother, [redacted] , hired "Quality Home Improvement" to make 2 doors for our shed ON MY BEHALF.When my brother asked me what I thought of the doors, I replied that they seemed (from a distance) to be good; I was pleased. That is the genesis of his response to K [redacted] about the appearance of his work.Later, UPON CLOSER INSPECTION, I saw that the door on the right was longer than than the door on the left. I am not an architect. However, I am sure that the length of the doors, recognized soon after their construction, had nothing to do with some rot on the corner of the shed! I also noticed some holes in the door that appeared to indicate that the person who installed the latch miscalculated and attempted another approach to meet the demands of the fixture.When I called this to the attention of K [redacted] , he said, "I didn't make the holes".The repeated requests to K [redacted] to adjust the doors were made for LEGITIMATE reasons, i.e., the doors did not match, and/or they would not open/close. In other words, if K [redacted] was told that there was an issue with the doors, THERE WAS AN ISSUE!When asked about K [redacted] 's claim, my brother said that K [redacted] may have told him a landscaper would be needed to replace the stones disrupted during a door adjustment. I had not been aware of that.In any event, lawn was torn up, which seemed unnecessary, slate was broken, and stones WERE NOT replaced inany fashion resembling their original formation, whatsoever! K [redacted] not only told me he would come over to adjust whatever malfunction existed because of his work and DID NOT KEEP HIS WORD; he also did not keep his word to my brother to check on the doors for his final request, and he DID NOT replace the slate, as he stated he had in his response to my BBB complaint.The bottom line is: I would never choose to have "Quality Home Improvement" on our property again, nor wouldI recommend them to anyone, should I be asked for my opinion.I deem this matter closed. My purpose in responding to K [redacted] 's response is to have on record with the RevDex.com my dissatisfaction with this contractor for his disrespectful and untruthful manner and poor business practices. Sincerely, [redacted] ***

11430391Quality Home ImprovementRay K[redacted]###-###-####[redacted] did not hire me to replace the shed doors, her brother [redacted] did. The shed doors were made in the middle of September and he had sent me payment and...

expressed how happy they were with the job done. About a month later he had called and said they were not closing properly. I had gone over and trimmed the left side of the right door. They had called again about 3-4 weeks later with the same complaint. I trimmed it again. Early January I had received an email from [redacted] saying that his sister, [redacted], could not get into the shed to get a snow shovel. I went there, and from the frost the slate on the ground had heaved up in front of the door, not allowing it to open up all the way. I got a pry bar and picked them up, put them to the side. I let Tom know this and told him in the spring he would have to have the landscaper reset them. And that was it. Then Tom asked me in the beginning of April if I could put the slates back, and check the doors again. She told him they wouldn't close. I put the slates back and the doors were fine they opened and closed with no issues. When I opened the door I did notice that the right side of the shed wall was rotted and about 2 inches from the bottom was gone. He had then informed me that the shed was about 30 years old. I believe I have gone far and above of my contracted work. I also think that given the age of the shed their might be some shifting going on from the rot. 5/24/2016 5:55:22 PM

11430391Quality Home ImprovementRay K[redacted]###-###-####[redacted] did not hire me to replace the shed doors, her brother [redacted] did. The shed doors were made in the middle of September and he had sent me payment and expressed how happy they were with the...

job done. About a month later he had called and said they were not closing properly. I had gone over and trimmed the left side of the right door. They had called again about 3-4 weeks later with the same complaint. I trimmed it again. Early January I had received an email from [redacted] saying that his sister, [redacted], could not get into the shed to get a snow shovel. I went there, and from the frost the slate on the ground had heaved up in front of the door, not allowing it to open up all the way. I got a pry bar and picked them up, put them to the side. I let Tom know this and told him in the spring he would have to have the landscaper reset them. And that was it. Then Tom asked me in the beginning of April if I could put the slates back, and check the doors again. She told him they wouldn't close. I put the slates back and the doors were fine they opened and closed with no issues. When I opened the door I did notice that the right side of the shed wall was rotted and about 2 inches from the bottom was gone. He had then informed me that the shed was about 30 years old. I believe I have gone far and above of my contracted work. I also think that given the age of the shed their might be some shifting going on from the rot. 5/24/2016 5:55:22 PM

Complaint: [redacted]
I am rejecting this response because:In response to K[redacted]'s allegations:My brother, [redacted], hired "Quality Home Improvement" to make 2 doors for our shed ON MY BEHALF.When my brother asked me what I thought of the doors, I replied that they seemed (from a distance) to be good; I was pleased. That is the genesis of his response to K[redacted] about the appearance of his work.Later, UPON CLOSER INSPECTION, I saw that the door on the right was longer than than the door on the left. I am not an architect. However, I am sure that the length of the doors, recognized soon after their construction, had nothing to do with some rot on the corner of the shed! I also noticed some holes in the door that appeared to indicate that the person who installed the latch miscalculated and attempted another approach to meet the demands of the fixture.When I called this to the attention of K[redacted], he said, "I didn't make the holes".The repeated requests to K[redacted] to adjust the doors were made for LEGITIMATE reasons, i.e., the doors did not match, and/or they would not open/close. In other words, if K[redacted] was told that there was an issue with the doors, THERE WAS AN ISSUE!When asked about K[redacted]'s claim, my brother said that K[redacted] may have told him a landscaper would be needed to replace the stones disrupted during a door adjustment. I had not been aware of that.In any event, lawn was torn up, which seemed unnecessary, slate was broken, and stones WERE NOT replaced inany fashion resembling their original formation, whatsoever! K[redacted] not only told me he would come over to adjust whatever malfunction existed because of his work and DID NOT KEEP HIS WORD; he also did not keep his word to my brother to check on the doors for his final request, and he DID NOT replace the slate, as he stated he had in his response to my Revdex.com complaint.The bottom line is: I would never choose to have "Quality Home Improvement" on our property again, nor wouldI recommend them to anyone, should I be asked for my opinion.I deem this matter closed. My purpose in responding to K[redacted]'s response is to have on record with the Revdex.com my dissatisfaction with this contractor for his disrespectful and untruthful manner and poor business practices.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
In response to K[redacted]'s allegations:
My brother, [redacted], hired "Quality Home Improvement" to make 2 doors for our shed ON MY BEHALF.
When my brother asked me what I thought of the doors, I replied that they seemed (from a distance) to be good; I was pleased. That is the genesis of his response to K[redacted] about the appearance of his work.
Later, UPON CLOSER INSPECTION, I saw that the door on the right was longer than than the door on the left. I am not an architect. However, I am sure that the length of the doors, recognized soon after their construction, had nothing to do with some rot on the corner of the shed! 
I also noticed some holes in the door that appeared to indicate that the person who installed the latch miscalculated and 
attempted another approach to meet the demands of the fixture.
When I called this to the attention of K[redacted], he said, "I didn't make the holes".
The repeated requests to K[redacted] to adjust the doors were made for LEGITIMATE reasons, i.e., the doors did not match, and/or they would not open/close. In other words, if K[redacted] was told that there was an issue with the doors, THERE WAS AN ISSUE!
When asked about K[redacted]'s claim, my brother said that K[redacted] may have told him a landscaper would be needed to replace the stones disrupted during a door adjustment. I had not been aware of that.
In any event, lawn was torn up, which seemed unnecessary, slate was broken, and stones WERE NOT replaced in
any fashion resembling their original formation, whatsoever!
K[redacted] not only told me he would come over to adjust whatever malfunction existed because of his work and DID NOT KEEP HIS WORD; he also did not keep his word to my brother to check on the doors for his final request, and he DID NOT replace the slate, as he stated he had in his response to my Revdex.com complaint.
The bottom line is: I would never choose to have "Quality Home Improvement" on our property again, nor would
I recommend them to anyone, should I be asked for my opinion.
I deem this matter closed. My purpose in responding to K[redacted]'s response is to have on record with the Revdex.com my dissatisfaction with this contractor for his disrespectful and untruthful manner and poor business practices.
Sincerely,
[redacted]