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Quality Homes Of Rochester

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Quality Homes Of Rochester Reviews (3)

I am writing this response to the letter received from the Revdex.com dated 1/5/ID [redacted] As far as the start of the job, the [redacted] were kept in contact with throughout the delays When the job was to be started on Monday December 1st we contacted the homeowner that morning and explained that the customer before them had added on some fascia and soffit to their job and that we would be starting their job the next day (Tuesday December 2nd)I, the owner, personally called Mrs [redacted] and apologized that she did not get a call on Friday to give her more notice I spoke with Mrs [redacted] again about her kick plate as our office was closed during the Christmas break On the day we reopened, Mrs [redacted] kick plate was installed and the home owner signed off on a completion certificate on December 21st, The completion certificate is attached and states do not sign until all work has been completed to your satisfaction and to the terms of your contract My office was open the week of New Years on Monday the 29th and Tuesday the 30th and closed until January 5th, I asked my supervisor, ***, even though the home owner signed a completion to their satisfaction to stop by and make sure everything looked good [redacted] spoke with the home owner on December 29th and told Mrs [redacted] there were some areas he felt needed caulking and when the siding crew finished the job they were on they would be right over to address the issuesThese issues are not issues the home owner found but areas Quality Homes of Rochester felt needed to be improved My siding crew would have been there yesterday January 5th, 2015, the day the office reopened, but we had 30-mph winds and bad wind chills The crew is scheduled to be there today January 6, I do not understand the complaint since there were discussions with Mrs [redacted] about when the final issues would be taken care of and a completion was signed to her satisfaction

16pt;">QUALITY HOMES OF ROCHESTER, INCElmgrove Road Rochester, NY Phone (585) 429-Fax (585) 429- To whom it may concern, I am writing in response to the Revdex.com complaint filed by [redacted] , ID # [redacted] I will answer his complaint as written then add a few comments that Mr [redacted] did not mention in his complaintFirst item, nowhere in the contract is written that sheets of OSB or plywood would be installedThe contract states if wood is needed we would install OSB sheets, which we found one sheet that needed to be replaced and proceeded to replace the one sheet of OSBNowhere in the contract does the wording “$per sheet for plywood” Is written that was signed by Mr [redacted] The second item I would like to address is that “the roof is guaranteed for years including labor and material per contract.” Again in this contract signed by Mr [redacted] on 9/16/2011, that statement does not appearThere is a 15-year manufacturer’s warranty on the material, the labor warranty in the contract, which is required by NYS law is stated in item of the enclosed contract, is for one year from the completion dateThis job is years oldEven though Mr [redacted] ’s warranty is over, we sent our job supervisor to his home and sealed a vent at no charge to the homeownerThe homeowner only had a partial roof done with us in 2011, he had existing problems in the other areas of the roof not in our contract as he had them covered with tarps (pictures attached)Mr [redacted] even asked Cliff, job supervisor, to give him a price on fixing the other areas of the roofCliff did work up a number for the project but due to the receiving of this complaint we will not be giving a price outIn Mr [redacted] s letter, page 2, he stated “because the work was done poorly he had to tear apart and repaint several times” but why was there no phone call to my company until 8/22/16, five years after the partial roof was installed per contract? Quality Homes cannot go seal vents of every homeowner every 4-years, that is part of maintenance of the homeowner as caulk and seal crack over timeMr [redacted] s job was also never paid for according to contract(enclosed)He paid the $1,deposit on 9/19/per contract, after that the contract was written to receive $upon start and $upon completionWe started the job approximately 10/1/2011, we didn’t receive a payment until 11/1/and it was of $which broke contract, then we didn’t receive another payment until 3/1/13(ledger enclosed)The payment on 3/1/was a bounced checkI have letters enclosed from [redacted] s mother since she had to pay the remainder for her son, which was not fully paid for until 3/15/2013, a year and a half laterEven after all this and it being after warranty we still went out and sealed his vents at no charge on 8/25/16, which Mr [redacted] signed himself(enclosed)I have been in business years and have had over 20,homeowners and I care about them all, most companies wouldn’t make the 45-minute drive with no charge for the repairPlease find all documents attachedThank you, Ken M [redacted] President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The funds were in the bank when the check was written I spoke to [redacted] *' [redacted] (salesperson) to cancel the order, and he told me my check would be in the mail That's when I moved the money back into my savings Since I was told that I had a day window to change my mind, I thought why would they deposit my check at all Why not just mail my original check back to me which I would void Instead, Mr [redacted] tried to force another meeting with me on the following Saturday to have someone else from his company look at the job to see if they could come down in price Little did I know at the time that my check was already being depositedI would rather prevent Mr [redacted] from depositing my $and have to wait for who knows how long to get that back - instead I didn't do anything to have him lose money, just went according to his contract No where does it say that he will deposit the funds during the day period, regardless if you're having them do the work or not Maybe he should stop taking deposits for jobs until he knows for sure that he's actually hiredIf I had known that he was going to deposit my check, I would have kept the money in the bank and prevented my acct from being charged $ Still, I don't feel it's right to have someone use your funds when they don't know for sure that they are getting the job Regards, [redacted]

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