Quality Inn and Suites

Mrs [redacted] did issue a complaint about her room upon her initial arrival as notated in our front desk logbookHousekeeping was dispatched to her room immediately and took care of all issues she reported There were never any other issues discussed or presented during the remaining of her stayHer stay was booked as a Family Vacation Package which included several attraction tickets for the area attractions on the islandShe requested to depart her stay early however wanted to stay in the guest room on the day of her departure until late in the evening before leavingShe was informed that she would still be charged for staying the full night if she stayed late into the evening hoursAs on onsite manager, I handle all of my guest issues personally to ensure everyone enjoys their family vacation at our hotelWe have not received any correspondence from Mrs [redacted] regarding her stay until nowIf there are photos of issues, I would be glad to review at [redacted] as we do take all of our guest feedback very seriouslyA full refund is not possible due to the packaged vacation purchase; however, we would be willing to consider a partial refund if Mrs [redacted] would be willing to share her feedback with me personally at [redacted] Thank you for your help in resolving this matter for our mutual customer In the Spirit of Hospitality, [redacted] General Manager Quality Inn & Suites ###-###-####

Complaint: [redacted] I am rejecting this response because: I firmly believe that we have been unfairly charged and that this business needs to be investigated If anything Ms [redacted] , I just want the Revdex.com to be aware of this terrible "business." There are reviews on Yelp.com and TripAdvisor.com that have also experienced unfair charges and been denied refundsI would be happy to send the reviews I've seen if need be The reason we did not stop by the office before we left was because we had not seen the charge on our account yetWe had talked to the man who was rudely watching everyone return to their rooms on New Years Eve and were told "To have a happy new year" and that we would not be charged for anythingFunny how they only charged us once there was nothing we could do about itScary to think Mr [redacted] has been scamming people to make money for months now and has yet to be punished for it Sincerely, [redacted]

Hello ***, We appreciate you reaching out to us about your recent experience with the cancellation policy at the Quality Inn & Suites, Huntington Beach Fountain ValleyMy name is *** and I’m writing on behalf of Choice Hotels InternationalThe Revdex.com has forwarded
your comments to me and asked that I follow up with youIt is disappointing to hear you did not get the expected level of service at one of our trusted brands Please be assured we understand this matter is important to youYour comments have been sent to the hotel for their input as well and they recently were in touch with Choice Hotel properties are independently owned and operated, and we rely on the hotel to make the final decisionThis has been a multi-step process and while we appreciate your patience, upon further review we show that as of 03/21/2017, the full amount of $has been refunded back to the *** used on our websiteAttached is a receipt showing the credit being placed back onto your card At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brandsWe look forward to having you back! Take Care, *** Coordinator, Executive Customer Relations Reputation Management tel fax CC: *** *** Tell us why here

On 07/20/17, "General Manager IN160" wrote: To Whom It May Concern, Mr*** *** booked a room on 5/31/at our hotel under *** Baseball group scheduled for check in on 7/14/and check out on 7/16/Mr*** called on 7/10/to cancel and we
reminded him of the cancellation policy that the group booking falls underThis group was set up by *** *** who negotiated a group rate with us for their baseball teamAs part of the group contract signed by *** ***, we have a day cancellation policy to a lot us enough time to sell the room given the group has any cancellationsI called Mr*** *** back as a courtesy since the cancellation policy was stated to him before proceeding to make his reservation, otherwise, we would not have reserved a room for him if he did not agree to the cancellation policyDuring the callback, Mr*** said that he was not notified of the cancellation policy, and said he could not find a day cancellation policy on our website, and he only found a hour cancellation policyTo receive the discounted group rate, he booked under a group in which the organized agreed to a day cancellation policyI believe the guest failed to understand that a group rate with a discounted price has to have a contract with terms and conditionsI then contacted the group organizer, *** ***, to make her aware of the situation and to see if there was anyone else needed the room that Mr*** wanted to cancel from the group blockShe then had another party call immediately to pick up Mr***’s room and therefore we canceled Mr***’s room as a courtesy even though the cancellation policy has passedThe room for Mr*** was canceled on 7/11/at no charge to Mr***Due to confidentiality, we do not share group contracts with guests, group organizers may share the contract at their will Please find the attached the signed group contract, cancellation letter, and guest folio Thank You, Drew

Good Morning, Mr***, This is *** from the Executive Customer Relations Department of Choice Hotels International againWe received your additional comments submitted via the Revdex.com, and are following up with you regarding your recent experienceWe’re happy to see you got the receipt that shows the credit was sent back to your financial institution! Because it was sent by us already, at this point it is entirely up to the financial institution when those funds are released into your accountSince it has taken well beyond the timeframe we usually give, your next step is to get into contact with the customer service line at your bank so they can locate these funds for youSometimes initiating a dispute claim is also an option that could potentially speed up the processLet us know how that goes after you get into contact with your financial institution! At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brandsIf you have any further questions or comments, we can be reached by phone at (800) 435-or by email at [email protected] We look forward to having you back! Take Care, *** Coordinator, Executive Customer Relations Reputation Management tel fax CC: *** *** Tell us why here

Good afternoon, we received letter in mail today regarding guest *** ***Whenever we receive his call we already changed room to non smoking from smoking?Unfortunately this prepaid reservation is non cancelable
If you cancel than you don't get anything back and when somebody book, they know that they loose money if they don't show upWe already involved management to cancel one of room and now guest has to understand we can't do anything more in thisI already talked to guest and tell him the situationBest we can do is just change the date of reservation.Thanks

Thank you for contacting us and we are concerned with the
issues presented by ** ***We may mention here that it looks like the main
cause of issue is with *** and not usThe Complainant has reported that
while booking the room online he got a popup that said his booking
was
on-refundableAt the website of ***, there are two prices, one the regular
price and the other is discounted price with the conditions “Non Cancelable-Non-refundable”
They selected the discounted price which means accepting the conditions of non
refundableThis kind of offer normally we see in the Travel Industry line
Airlines, Hotels/Motels etcHaving commented like this, we may say that (1)
the *** makes bookings of almost all the hotels/motels of the country and
not only our hotelThe problem is related to Web site which is not owned or
operated by usOnly the website can explain why they get popup(2) We may at least suggest that before we click
to book the room, we should check the cancellation/refund policy in future to avoid
such issue(3) kindly forward this case to *** for their response to satisfy
** *** (4) we will also be obliged if you can forward the response of ***
to us for our knowledge, thanks

Dear Revdex.com/Ms***
Thank you for the opportunity to respond to this complaint
In reviewing Mrs***' response, I am amazed that she does not address that fact that they admitted to violating the signed hotel policy that was disclosed to them prior to checking into the hotel. Nothing was hidden or unexplained to them. Being New Year's holiday, we explained to all of our guest at check-in, that we wanted everyone staying with us to have an enjoyable stay and to avoid noise complaints through out the night. It is for this reason, prior to anyone checking-in, we informed them that we had a 11:PM curfew. The fact is Mrand Mrs*** knowingly violated the hotel policy by bring their friends over to their hotel room at around AM and allopwed them to stay in their room the rest of the night
Our Hotel staff was out that night to ensure the security of the hotel and to control the noise level from guest coming back from the Casinos. During one of these security walks, the hotel staff observed Mrand Mrs*** and their friends getting out a cab and going into their room. The hotel staff approached them and informed them that they were violating the signed hotel policy and would be penalized
Please be informed that Mrand Mrs*** have started a chargeback process with their credit card company, to which we have responded and provided all documentation, including the signed and imprinted hotel policy statement that they signed
Finally, if Mrand Mrs*** did not agree with our hotel policies, they should have not agreed to it and signed it.
I hope I have fully addressed all of their concerns. We are not in the business of defrauding our Guest. We disclose everything prior to the guest checks in. If a guest does not agree with our terms and conditions of renting a room at our hotel, we allow them to find accommodations elsewhere.
Sincerely,
*** ***
General Manager

Please see attached business response

Dear [redacted]:
Thank you for the opportunity to respond to this complaint received regarding our hotel.  As you are aware, there are always two sides to a story.  As verified by the complaint, Mr. & Mrs.[redacted] did have a guaranteed reservation for our hotel for arrival...

on December 30, 2013 for two nights stay.  They had booked the smallest room at the hotel with one queen bed for two people only.  When they came to check-in, we informed that we had restirct policy statement that we were having everyone staying over the New Year's period to read, sign and follow over the holiday period.   At stated on policy statement, they agreed to adhere to our policies.  They stated that only 2 people were going to stay in the room and that they understood that the hotel had a 11:00 PM curfew and that no visitors were allowed after 11:00 PM in their rented room.  They were also made aware that there was going to be a $150.00/Day charge if they violated this policy and visitors were found in their room after 11:00 PM.   They agreed to these terms, provided their credit card to imprint on the statement and authorized the hotel to take a $150.00 authorization charge on their credit card.   All of this was clearly explained and disclosed prior to Mr. & Mrs. [redacted] getting thier room keys.   Mr. & Mrs. [redacted] rented Room 237 for two nights at our hotel.
On the night of December 31, 2013, hotel staff observed 5 people going into Room 237 around 1:00-2:00 AM.  Hotel staff confronted Mr. [redacted] that it was past 11:00 PM and that visitors were not allowed in his room and that he was in violation of the hotel policy statement.  Mr. [redacted] stated that the people were locked out of their room somewhere else and that they were going to spend the night in the room.  Our hotel staff informed them that they should get another room, because the room they had rented could only accommodate 2 people.  According to the hotel staff, Mr. [redacted] stated that it would be cheaper to pay the $150.00 then to get a scond hotel room.  Hotel staff informed them that because they are violating the hotel policy they signed, they will not be getting any refund on the $150.00 that was already charged at check-in.   Please be informed that all five people stayed in the room overnight and were observed leaving the hotel room next morning.
On the morning of January 1, 2014, we waited for either Mr. or Mrs. [redacted] to stop by the hotel lobby to check out of the room and to discuss this matter.  We assumed they would stop by the hotel lobby to resolve the $150.00 charge.  However, they neglected to stop by the hotel lobby to check-out and simply drove away.
As stated in the complaint, Mr. [redacted] did call the hotel and spoke with me regarding the matter.  I clearly informed him of the above.  He stated that they were not five people in the room overnight, but rather only four people.  I explained to him that regardless of whether there were four or five people, he still had more people then he stated and signed the hotel policy statement and the fact that he validated that there were more then two people that did stay the night in his rented room, validates our point that no refund is warranted.  He argued about the policy and was informed that he was fully aware of it and that he had signed it at check-in.  The signed hotel policy statement along with the room folio is available for review and reference at the hotel.
Based upon Mr. [redacted]' admission that there were more then two people in his rented room overnight, there is no reason for a refund.  Mr. & Mrs. [redacted] are fully aware of what they agreed to and were fully aware of the penalty for any violation.  They decided to let their friends stay in their rented room and got caught.   Please inform them that no refund is warranted or will be given.  In the future, if you do not agree with the hotel policies, please make it clear upfront prior to signing and renting the room.
I hope I have explained the actual facts as they had occurred.  Thank you for the opportunity to hear our side of the story.  If you should have any questions or require additional information, please contact me at the hotel at ###-###-####.
Sincerely,
[redacted]
General Manager
Quality Inn & Suites

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.]There is NO OFFER. Quality Inn is blaming [redacted] and [redacted] blames Quality Inn. However I blame Quality Inn for NOT REFUNDING MY MONEY FOR A ROOM WHICH I CANNOT USE. It was their policy  NOT MARKED CLEARLY and obviously still is to trap someone into booking a room which was non-refundable!I phoned the hotel right after I accidentally booked a non-refundable room.One might ask what is fair. Is it fair when a hotel like Quality Inn Ashland took my money and will not give it back. To me that is stealing. They have a month to rent that room and yet they act like they cannot do anything about it. In reality I cannot do anything about it because Quality Inn Ashland will not refund my money. Any decent honest business would understand a mistaken booking that was cancelled the same night as booked and refund my money as a customer service gesture, but no Quality Inn Ashland likes the idea of trapping people to submit their reservation and then find out later that it is non-refundable EVEN ONE MONTH BEFORE THE DATE.Total [redacted]. I have one other Quality Inn booked which IS cancelable and I will be looking for a replacement which is NOT PART OF THEIR CHAIN as it is obvious that the head office has no interest in directing one of their hotels to refund my money even tho, THEY HAVE ONE MONTH to rebook it to someone else! I am shocked that a well-known motel chain would allow their members to actually trap people into booking and then letting them know that it is non-cancelable!Next I will be contacting the head office of Quality Inns to explain the problem caused by a member of their chain and how they are cheating me out of almost $68 USD and a lot more Canadian!Regards,[redacted]

I have stayed at Quality Inn several times in a variety of states and cities throughout the country. My stay at this particular Quality Inn was different. Getting milk for a young child under the age of 2 took ten minutes while being questioned why we wanted the milk before leaving to buy milk elsewhere. Continental breakfast seating area was blocked to us due to my wife having a service dog. In attempting to educate the staff on federal [redacted] laws, management was called to reinforce the denial of access to seating area. We were informed by management that health Dept over rules disability laws. Attempts to educate the staff failed as they became agitated. We defused the situation by leaving the business without full access to services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I received a receipt showing a refund to my credit card, no refund has actually been placed on my account.
Regards,
[redacted]

Mrs[redacted] did issue a complaint about her room upon her initial arrival as notated in our front desk logbook. Housekeeping was dispatched to her room immediately and took care of all...

issues she reported.  There were never any other issues discussed or presented during the remaining of her stay. Her stay was booked as a Family Vacation Package which included several attraction tickets for the area attractions on the island. She requested to depart her stay early however wanted to stay in the guest room on the day of her departure until late in the evening before leaving. She was informed that she would still be charged for staying the full night if she stayed late into the evening hours. As on onsite manager, I handle all of my guest issues personally to ensure everyone enjoys their family vacation at our hotel. We have not received any correspondence from Mrs[redacted] regarding her stay until now. If there are photos of issues, I would be glad to review at [redacted] as we do take all of our guest feedback very seriously. A full refund is not possible due to the packaged vacation purchase; however, we would be willing to consider a partial refund if Mrs[redacted] would be willing to share her feedback with me personally at[redacted] 
Thank you for your help in resolving this matter for our mutual customer.  
 
In the Spirit of Hospitality,
[redacted]
General Manager
Quality Inn & Suites
###-###-####

Please see attached business response.

Complaint: [redacted]7
I am rejecting this response because: I firmly believe that we have been unfairly charged and that this business needs to be investigated.
 
If anything Ms. [redacted], I just want the Revdex.com to be aware of this terrible "business." There are reviews on Yelp.com and TripAdvisor.com that have also experienced unfair charges and been denied refunds. I would be happy to send the reviews I've seen if need be. 
The reason we did not stop by the office before we left was because we had not seen the charge on our account yet. We had talked to the man who was rudely watching everyone return to their rooms on New Years Eve and were told "To have a happy new year" and that we would not be charged for anything. Funny how they only charged us once there was nothing we could do about it. Scary to think Mr. [redacted] has been scamming people to make money for months now and has yet to be punished for it. 
Sincerely,
[redacted]

Quality Inn Hotel, Durham is charging a rate that I never agreed to.To Revdex.com Durham/RaleighRE: Quality Inn Dispute Account ending in [redacted]3710 Hillsborough RdDurham, NC 27705I just received a phone call today that the Quality Inn and Suites did not accept my written letter and documentation of the June 30, 2015 email to credit back the amount of $257.36 which is owed to me. I have paid the hotel based on the internet market nightly rate of $134 per night for May 12 through 16th, 2016, but they charged my card based on a June 30th 2015 rate of $176 per night.The information passed on to me is that my new documentation was not accepted by Quality Inn because I had agreed to the rate on June 30, 2015. This is not true. I had not accepted the rate of $176 per night. If you look at the email dated June 30, 2015, you can see the rate is only available if you pay the balance in full immediately.I did not give them my credit card number and pay the balance in full at that time. The email clearly states that the deposit is "DUE IMMEDIATELY".The email requires a credit card and prepayment to confirm my reservation. Without this action by me, I have no reservation and have not agreed to any rate. My understanding of contract law is that for a contract to be binding, the customer must agreeto the Hotel terms and take the Hotel's required actions ( offer credit card and make payment immediately).I did not do this, therefore there is no agreement to that rate.Sincerely, [redacted]NOTE: Quality Inn purchased [redacted]Copy of email below[redacted] Durham, NC 27705-2906 US Phone: 1-919-382-3388 Fax: 1-919-382-9298 E-mail June 30, 2015 Your confirmation number is[redacted]. Name: [redacted]Confirmation Number:[redacted] Reservation: 2 Double Beds Room No smoking;2 Double Bed Non-Smoking Room with free continental breakfast, free Wi-Fi, flat and refrigerator; Maximum occupancy: 4 people Stay: 1 Room(s), 4 Night(s)Occupancy: 2 Adult(s), 0 Children 0-17Check in: Thursday, 05/12/2016 After 3:00 PMCheck Out: Monday, 05/16/2016 Before 12:00 PMPAY NOW AND SAVE Tax Total for Stay*15% Off 207.49 USD 176.37 USD 95.23 USD 800.70 USD Cancellation Policy: THIS RESERVATION IS NOT CANCELLABLE.Payment Method: We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card immediately. Deposit Required: DEPOSIT DATE IS PAST; DEPOSIT AMOUNT 705.47 USD PER ROOM PLUS TAXES IS DUE IMMEDIATELY Payment Method: We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card immediately. [redacted]At check in, the manager asked for my card, and misled me in saying that the card is needed to cover any incidental charges. But that same day 5/12/16, he charged my card for the full $800 of the old not agreed to amount at $176 per night.To have to continue to have discussion of the fair charge of the hotel room, and for it to last for more than a few days, I believe, is a lack of responsiveness and poor customer service. Over the 10 days prior to our visit and over the period of our visit, I repeatedly tried to contact the manager about the rate. I worked to make it clear that the current market rate quoted on the internet average rate of $134 per night would be fairer. It was difficult to reach the manager and he chose not to train any of his support staff to assist me with the continued discussion on the rate that I should be charged.In addition to the rate issues the room had moldy, bad smelling air,a dirty rug that needed deep cleaning, and mold on the window . The windows didn't open and we couldn't get fresh air. The bathroom fan didn't have the power to remove steam from showers. The air conditioner did not have power to remove humidity so I believe that sleeping there was not healthy. Desired SettlementCalculations on what I owe the HotelA reservation was never completed, (I actually had not prepaid) but my email of May 4th indicates that if the reservation was made at that time on the internet, a room with 2 double beds was $134 per night for 4 nights or $536.But we stayed in a King Room, which I believe was $10 less per night for 4 nights or $40 less.So, I calculated $536 less $40 so King Room rate of $496. Our taxes here are at .0914 so I added $45.34 for taxes.So, without a discount for the misleading quality room(see details below), I calculated that I really owed:$496 +$45.34 for a total of $543.34.The charge on my card was for $800.70.I paid the $543.34 and determined the disputed amount at $257.36.Business Response Customer was sent electronic confirmations when reservations were originally done. Also the amount charged was exactly the amount agreed to. We had sent all documentations twice with the customers signature agreeing to the rate when they checked in. All our records indicate the original reservation and price was honored by the Quality Inn. Consumer Response The response information above is totally FALSE. The reservation and rate was NOT confirmed in any way. As you can see in the bottom portion of the 6/30/15 email from Baymont/Quality Inn sent in the attached documents, it clearly states that the room and prepaid rate of $176 per night will be confirmed after I give them my credit card number and full payment is made. This full prepayment was due IMMEDIATELY. The email clearly states, to confirm the rate and guarantee the room, I MUST PREPAY. I did not give them my card and I did not prepay therefore there is no agreement on the rate and terms.In May 2016,more than 10 months later from the initial internet review of the hotel rates (6/30/15), for my stay of May 12-16, 2016, I saw the hotel rates for my stay to be $134 per night. The hotel charged my card on 5/12/16 without my knowledge or agreement based on an unaccepted unconfirmed rate of $176 from 6/30/15. The manager misled me when asking for my credit card at check in. He said the card would only be used for incidentals during my stay. The same day I checked in on 5/12/16, he charged my card for 4 days at the old 5/30/15 rate of $176 per night.The total charged was $800. This $800 charge is extremely misleading to me and my husband compared to a charge for incidentals (we had no charges for incidentals). I did not figure out that he charged my card on 5/12/16 for the full $800 until after I arrived home. The manager also talked us into moving to a lower cost king room which he said would save us money from the 2 double bed room which we were looking at. He said the hotel was very full that night and if we moved to this lower cost king room, it would save us money and help him out. He said he could more easily fill the double bed room than a king room. Based on the internet, the reduced cost was only about $10 a night or about $40. But we agreed to his request mostly to help him out as he described that he was a new manager and just starting to build communications with others that he worked with.On 5/12/16 at check in, he also said moving from the double bed room to the king bed room would help with his case to the accounting department and his superiors of getting the $134 double bed rate which now would be a $124 king bed rate for us if we took the lower cost king room. He told me he would continue to work to get me the $124 rate -which was based on the current internet market rate on their website. I checked in almost every day on the status of his work to get us the $124 rate but was always told he was unavailable. Other hotel staff were not aware of the full situation.None of this addresses the very poor quality of the room. When I looked at the hotel on line in 6/30/15, it had 3 stars. The condition of the hotel, when we stayed there, was barely 1 star. The room had mold on the window, unhealthy smelly air, an old dirty carpet, a bathroom fan that didn't have the power to get shower steam from the room and an old air conditioner that could not get the humidity out of the stagnant air.In driving up to the hotel, the first thing I noticed is that many of the rooms appeared to have a foggy type/ mold haze on the windows.I am also in the process with working with my visa card company to get the credit of $257 back to my card. But, this process has been very slow.This rate dispute has been going on for more than 2 months now and the company has chosen to not cooperate in any way. Quality Inn is choosing to draw this out as they now have the full $800 payment and there is no incentive for them to provide the $257 credit. The manager told us that he would work for us to get this credit. Consequently, the manager of this hotel has chosen to waste the time of many people in a needless dispute with no basis.A very simple and time efficient way to have solved this dispute in early May, would have been for the hotel to recognize that I had not prepaidat the $176 rate. Therefore, I had no reservation. I could simply work with reservations to get a room at the then current rate of $134. It is clear to me that the manager knew I did not prepay for the room and continued to mislead me and my husband on.Consider looking at their site right nowhttp://www.duke85.com/ Quality Inn, DurhamThe rate for a king room is $69 per night and adouble bed room is $79 per night.Please note that the pictures are old and that the hotel, when my husband and I stayed there, looked much more worn.

Falsely Accused of Smoking in the room and asked to leave when I told them I was not paying a charge for smoking in the room.I was falsely accused of smoking in the room. I believe this was in retaliation of a review from a previous stay with them.Desired SettlementI would like a refund for the night that they charged me for when I did not stay there after they kicked me out for no apparent reason.Business Response Contact Name and Title: [redacted]Contact Phone:[redacted]Contact Email: [redacted]The Quality Inn's first, and foremost, responsibility is to ensure the safety and security of all our guests. It is clearly posted throughout the facility that The Quality Inn has a non-smoking policy and all guests are reminded of the policy upon check-in.A neighboring guest complaint was filed and then verified by two staff members. The guest in question was asked to leave (according to hotel policy) and should plan to arrange for other lodging in the future.The Quality Inn does not issue refunds for early departures, therefore the refund request cannot be granted.

Heat quit working. Horrible customer service. My son and is stayed at this Quality Inn on Saturday November 15, 2014. Not long after arriving, the heat quit working. I contacted the front desk. I was not offered another room or even extra blankets. [redacted] was rude and pretty much just told me too bad. My son was there for a lacrosse camp at [redacted] and he got a horrible nights sleep before a strenuous day of lacrosse. When checking out, I was told they would not give me any discount. The room and premises were filthy. Trash and beer cans in the bushes. Nasty smell. This was a horrible hotel. I called the customer service and was told they would give me 50% back. Desired SettlementI want the entire amount I paid back. Not just the $48. This stay was not even worth $10. The $96.46 I paid should be refunded and their employees need training in customer service. Business Response Contact Name and Title: [redacted]/ GMContact Phone: [redacted]Contact Email: [redacted]We reached out to the guest on Monday 11/17/2014. We apologized for the inconvenience that he encountered in our property and told him that we will discount 50% of the charge and he happily agreed for that at the time. Now I will go and do the full refund for him.

I have stayed at Quality Inn several times in a variety of states and cities throughout the country. My stay at this particular Quality Inn was different. Getting milk for a young child under the age of 2 took ten minutes while being questioned why we wanted the milk before leaving to buy milk elsewhere. Continental breakfast seating area was blocked to us due to my wife having a service dog. In attempting to educate the staff on federal [redacted] laws, management was called to reinforce the denial of access to seating area. We were informed by management that health Dept over rules disability laws. Attempts to educate the staff failed as they became agitated. We defused the situation by leaving the business without full access to services.","neg-1