Quality Inn Central Denver

Hello,Thank you for bringing this problem to our attention, as we wished we could have made things right before you leftI have looked into your stay, and I do see the room switch as this is unacceptable for any guest to have to move roomsWe are under new management, and they will be making changes with the Quality innWe thank you for your time, and we did process a full refund, and I have already reached out to the 3rd party as they should have emailed you already inquiring the refundAgain we at the Quality Inn apologize, and hope you may consider us in the futureKind Regards,Quality Inn Central

Ms***, I apologize for the poor service you received at the Quality Inn. You checked in on a crazy day when there was an electrical issue with our wiring. We had to repair at the time of check in. Your wait and service was not for our hotel but I agree we did not
take care of you and your concerns. Our housekeepers work hard to clean every room and they should have done a much better job cleaning. Our communications were off on that day you stayed also. When we received the call from the *** *** *** *** regarding your stay, due to the notes in the reservations we told them to go ahead and compensate you. The representative said you wanted points. He did not ask to refund your stay and indicated that you were happy with the points. The guest service agents at Choice represent us as hotels and our part of our team. I am sorry that they did not accomplish their mission which is to make sure our customer is satisfied at the end of the call. I refunded your charges today and have attached a receipt which shows you the amount you paid the hotel and the credit you will receive on your account. Please give it a few days to process. We are dedicated to providing good service, comfortable rooms and great value. When we do not succeed in those goals, we like to make it right with our customer. I hope this will improve your impression of us and encourage you to stay at Quality Inns and Choice hotels in the future. Best regards,

Hello,Thank you for bringing this problem to our attention, as we wished we could have made things right before you left. I have looked into your stay, and I do see the room switch as this is unacceptable for any guest to have to move rooms. We are under new management, and they will be making...

changes with the Quality inn. We thank you for your time, and we did process a full refund, and I have already reached out to the 3rd party as they should have emailed you already inquiring the refund. Again we at the Quality Inn apologize, and hope you may consider us in the future. Kind Regards,Quality Inn Central

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]