Quality Inn Conference Center

From:? W***, Richard? < [redacted] @ [redacted] .com>Date: Fri, Sep 4, at 9:AMSubject: Glen-Gery Bri [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>In regard to the complaint filed ID# [redacted] .? The product was sold to the customer on July The product was picked up at our location by the contractor on August The customer was informed that manufactured stone is not stock because of the wide variety of styles and colorsSo we ordered the stone from our company plant in KentuckyThe customer and the contractor were told it would be to weeks for deliveryWith trucking it took an extra weekWe use outside carriers to delivery our products so it is sometimes hard to control delivery timesI do believe that we as a company should have had more communication with this customer and their contractorI apologize for any inconvenience we caused the customer or their contractorI have reviewed this issue with the salesman that took and placed the order to make sure something like this does not happen againGlen-Gery has been in business for years and we pride ourselves on our products and our customer service? I invite the customer to please continue shopping with us and see myself in the future so I can extend a discount on any future purchases they makeAgain, I apologize for this issue and any inconvenience that our store caused.? Thank you,? RICK W***BRICK CENTER MANAGERGLEN-GERY BRICK-WATSONTOWN,PA###-###-#### CELL###-###-####-OFFICE? ###-###-####-FAX

From: < [redacted] Date: Wed, Feb 14, at 9:AMSubject: RE: Revdex.com ID# [redacted] To: [email protected] Morning, We are in receipt of customer response dated 2/8/from [redacted] We will conduct an internal investigation about the behavior mentioned by [redacted] in his letter Please accept my sincere apologies and I want to assure you that inappropriate behavior is not accepted and we hold ourselves to high standards After investigation if we discover lack of professionalism I can assure you that needed training will be providedMeanwhile we would still like to extend our offer of complementary room for night to [redacted] We hope he would consider and acceptThank you,Management Quality Inn

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: I informed all these to front desk at that time.? One of the employee (African American around years of age), was extremely rude and threatening us saying if we do not like the rooms? we have to leave the hotel and no refund will be issued Regards, [redacted]

From: [redacted] < [redacted] @qualityinnakron.com>Date: Tue, Aug 1, at 5:PMSubject: RE: Revdex.com Complaint ID [redacted] To: [email protected]*** The guest checked in and signed off stating that once signed he will it is a non cancellable non refundable reservationThe guest was offered to be moved however declined and since we did our part by following our policy that we will rectify any situation and the guest declined that we do not feel he is entitled to a refundThanks,Paul

From:? < [redacted] Date: Wed, Feb 14, at 9:AMSubject: RE: Revdex.com ID# [redacted] To:? [email protected] Morning,? We are in receipt of customer response dated 2/8/from [redacted] .? We will conduct an internal investigation about the behavior mentioned by [redacted] in his letter.? Please accept my sincere apologies and I want to assure you that inappropriate behavior is not accepted and we hold ourselves to high standards.? After investigation if we discover lack of professionalism I can assure you that needed training will be provided.? Meanwhile we would still like to extend our offer of complementary room for night to [redacted] We hope he would consider and accept.? Thank you,Management Quality Inn

I have apologized for the issue with the time frameWe do not make the product here at our location or in the state of Pennsylvania so it is very hard to control the lead timeWe let our customers know this at the time when they place their orderI am not sure what happened in this situation but all I can do is say I am sorry for the inconvenience with the wait time. I have also offered a discount on a future purchase to make up for the mistakeI am not sure what else the customer is looking forIf this was such a big problem I wish the issue would have been brought to my attention sooner and before bringing to the Revdex.com I am more than willing to discuss this matter with the customerI am here Monday thru Friday 7:30-4:30.Sincerely,Rick W***Glen-Gery BrickBrick Center Manger-Watsontown###-###-#### office###-###-#### cell

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I sent an email to general manager clarifying about one free night. I am still waiting for reply from general manager. Please see the attachment
Regards,
*** ***

I am rejecting this response because:I did not stay at the hotel and the customer service protocol was not followed The sign stated that all measures would be taken to accommodate the guest if something did not meet expectations I was not offered another room nor clean linen My request was refused when I asked to move to another room and my request for clean linens was also denied I request a refund for the night I did not stay

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I feel both myself and contractor were mislead on several occasionsWe were told and a half to two weeks deliveryMY contractor had to actually stop by the business and always got a new delivery date This happened several timesI don't do business that wayItems were paid for in advance at price I was told I was never contacted by the Business to explain In the mean time my siding was taken off my house in a nice neighborhood for over a month Yeah communication and honesty would have been niceI have more projects in mind but my business will be taken else wherethank you
Regards,
*** ***

From: W***, Richard Date: Fri, Sep 4, at 9:AMSubject: Glen-Gery Bri***To: "***@myRevdex.com.org" In regard to the complaint filed ID# ***. The product was sold to the customer on July The product
was picked up at our location by the contractor on August The customer was informed that manufactured stone is not stock because of the wide variety of styles and colorsSo we ordered the stone from our company plant in KentuckyThe customer and the contractor were told it would be to weeks for deliveryWith trucking it took an extra weekWe use outside carriers to delivery our products so it is sometimes hard to control delivery timesI do believe that we as a company should have had more communication with this customer and their contractorI apologize for any inconvenience we caused the customer or their contractorI have reviewed this issue with the salesman that took and placed the order to make sure something like this does not happen againGlen-Gery has been in business for years and we pride ourselves on our products and our customer service I invite the customer to please continue shopping with us and see myself in the future so I can extend a discount on any future purchases they makeAgain, I apologize for this issue and any inconvenience that our store caused. Thank you, RICK W***BRICK CENTER MANAGERGLEN-GERY BRICK-WATSONTOWN,PA###-###-#### CELL###-###-####-OFFICE ###-###-####-FAX

On Sat, Jul 22, at 3:PM, wrote:BusinessName: Quality Inn Conference CenterYourName: *** ***TourTitle: GMYourEmail: ***ComplaintID: ***Response: This guest checked into the hotel and once he was checked in and signed off on the
registration card he was aware that this was a non cancellable non refundable reservationThe guests request for a full refund is denied as he checked into the room

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I informed all these to front desk at that time. One of the employee (African American around years of age), was extremely rude and threatening us saying if we do not like the rooms we have to leave the hotel and no refund will be issued
Regards,
*** ***

From:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because: I informed all these to front desk at that time.? One of the employee (African American around years of age), was extremely rude and threatening us saying if we do not like the rooms? we have to leave the hotel and no refund will be issued
Regards,
*** ***

From:?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

From: <[redacted]Date: Wed, Feb 14, 2018 at 9:32 AMSubject: RE: Revdex.com ID#[redacted]To: [email protected] Morning, We are in receipt of customer response dated 2/8/18 from [redacted]. We will conduct an internal investigation about the behavior mentioned by [redacted] in his letter.  Please accept my sincere apologies and I want to assure you that inappropriate behavior is not accepted and we hold ourselves to high standards.  After investigation if we discover lack of professionalism I can assure you that needed training will be provided. Meanwhile we would still like to extend our offer of complementary room for 1 night to [redacted]. We hope he would consider and accept. Thank you,Management Quality Inn

From: <[redacted]Date: Mon, Jan 22, 2018 at 1:56 PMSubject: Revdex.com ID#[redacted]To: [email protected], We are in receipt of the letter dated 1/16/18 on behalf of [redacted].   Customer checked in with us during hurricane Irma. We do not...

have generators at the property. Guest’s were advised of this at check in process. There were also signs posted at the check in counter about possible loss of power. Limited breakfast was served due limited food availability. Our supplier was sold out of lot of regular food items as were most of the stores and other suppliers in anticipation of hurricane. Hotel staff did their best in offering customers food that was available. Limited wifi was due to internet service providers interruption due to inclement weather. Once again guests were advised of internet outage and limited availability at check in. All rooms are cleaned per brand standards and had the customer notified us after checking in we would have offered a full refund or exchanged the room for him. We had onsite maintenance personnel to handle such instances due to weather but we did not have any complaints from [redacted]. Our corporate office refused to process refund due to all the facts stated above.  As a solution, we like to offer you a complementary room for 1 night for your next stay at our hotel. Thank you,Management Quality Inn

From: [redacted]<[redacted]@qualityinnakron.com>Date: Tue, Aug 1, 2017 at 5:45 PMSubject: RE: Revdex.com Complaint ID [redacted]To: [email protected][redacted] The guest checked in and signed off stating that once signed he will it is a non cancellable non refundable reservation. The guest was offered to be moved however declined and since we did our part by following our policy that we will rectify any situation and the guest declined that we do not feel he is entitled to a refund. Thanks,Paul

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I sent an email to general manager clarifying about one free night.  I am still waiting for reply from general manager.  Please see the attachment.
Regards,
[redacted]