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Quality Inn @ General Lee's Headquarters

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Quality Inn @ General Lee's Headquarters Reviews (1)

Review: We have stayed in this hotel and before (2 times) both times there were minor issues about the room not being cleaned properly. On 6/7/13 we arrived at the suite and I went to use the bathroom, I lifted the lid and there feces stuck inside the bowl. I called the front desk and they sent out a maintenance man and his supervisor they apologized and cleaned the toilet the manager also apologized. I addressed to the manager we had issues before but this was unacceptable. On 6/19 on our departure date my husband took a shower in the morning and he grabbed a towel which was newly stocked the day before and there was a live roach in the towel. He killed the roach, photographed it and we called the front desk and told them about it and we said we left the roach on the threshold of the shower for you to see. I called numerous times and left messages for the manager. He finally called and said he talked with the owner and they would return 30% I refused and wanted a full refund. I called again and again and left messages with the manager stating that I wanted the owner to call me. He never did and I called again and left the message with the front desk explaining everything and she said they will receive the message. That was six days ago and I have heard nothing. I believe asking for a full refund is not too much considering the circumstances of a very unclean hotel. I am especially disappointed in the lack of professionalism with the manager and the owner.Desired Settlement: full credit card refund for two night stay

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Description: Hotels

Address: 401 Buford, Gettysburg, Pennsylvania, United States, 17325

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