Quality Inn of Glens Falls

Ms*** *** ***Revdex.comBryant Woods SouthAmherst, NY 14228February 24, 2017Dear Ms***This letter is in reference to the complaint that we have received with the lD of *** Please note that we take the issues that our guests bring up very seriously and we try
to correct them as soon as they are brought to our attentionl am sorry that we did not realize that the yogurt had expired and had it available for the consumption of our guestsAlsothe complaint states that when the guest brought it to the attention of the front desk staff they did not fix the probleml sincerely apologize that this occurred and I have personally made sure that all expired yogurt has been disposed of and that new yogurt is in its placeI have also brought it to the attention of the front desk staff to ensure that this does not happen in the future. However, I do not feel that this requires a full refund of the amount paidI would like to offer a 25%refund for the trouble that Ms*** incurred during her stayThis would be a credit of $Please let me know if this is acceptable to Ms*** Again I am very sorry for this and I apologize once again,Sincerely,Wendy B***General Manager