Sign in

Quality Inn & Suites Near University

Sharing is caring! Have something to share about Quality Inn & Suites Near University? Use RevDex to write a review
Reviews Quality Inn & Suites Near University

Quality Inn & Suites Near University Reviews (2)

*** *** * *** *** ** *** ***
*** ** ***
***-fax9/1/17RE: Complaint ID: ***Mrs, ***,We sincerely apologize for not being to handle this situation exactly as you would have likedWe never want any guest to feel as if we didn't try everything we could to resolve their issuesFor that I am truly sorryI'd like to take this time to clarify a few things regarding your complaint Mr***We do not mislead guests ever here at the *** *** * ***After Mr*** presented his complaint to me I immediately realized that this was simply a case of misunderstandingThe coupon clearly states" 15% OFF Suite Each NightBased upon availabilityCoupon must be presented at check inNot valid during special events or with any other discountsExpires December 31, 2017." Our coupon is not misleading whatsoeverOur coupon states all information clearly and is designed so that guests call the hotel directlyWe make it obvious that any online discount will not be honored with this couponThe primary reason everything is stated so clearly is to try avoid any confusion for any potential guests and to encourage a direct callUnfortunately in the past we have had some dishonest people attempt to book online at a discounted rate and then try to take advantage of our coupon at the same timeThis may seem like a small insignificant amount but I assure you that fraud of that nature hurts all the hard working men and women on staffUpon explaining to Mr *** that I couldn't honor the coupon since he had a discounted rate he just said thank you and walked awayAgain I am truly sorry he felt mislead by our coupon, but Mr *** cannot combine the offersI will gladly honor the coupon for the correct room type booked directly through us at any time in the future if Mr *** would have us.Thank you*** ***General Manager

Complaint: [redacted]
I am rejecting this response because: I need to restate my complaint because Mr. [redacted]'s response only supports my concern on how this matter was handled. A few clarifications need to be made first, please. Mr. [redacted] wants to stress he was polite. I never said he was not, so...

to clarify, he was politely not interested in what I was trying to explain to him. Secondly, I never get loud. No one heard our conversation. Lastly, I have made dozens upon dozens upon dozens of hotel reservations without difficulty. That is why this one is so bothersome to me that I wrote to the Revdex.com. My complaint is the coupon used to lure customers to their hotel is deceptive and clearly what I was told at the hotel has misled me. Many questions need to be answered that I request the hotel's next response to my concern come from Mr. [redacted]'s manager or his manager's manager or their staff counsel. I successfully made a reservation having only followed the questions asked of me. If by doing so a discount was given it was not made known to me as Mr. [redacted] suggested. If the BAR is the only price I can select then that becomes the price of the room be it $109 or $106.00. The 15% then should be afforded to me from that price. Why would a consumer knowingly select a 2% discount to forfeit a 15% discount? To further deceive the consumer, only the suites can be selected. They are noted in small print and the coupon does not define what a suite is? Why? There are three other hotels that offer coupons on the Wacoheartoftexas website the provide discounts that do not limit their use to suites-only. Why does your hotel,to cause deception? Most importantly, Mr. [redacted] could not or would not answer how does a consumer successfully use this coupon when there is no website that allows a room to be selected at full price in order to get the 15% off? Please I ask again that someone of authority respond from the hotel that can properly rectify this problem. Thank you very much.
Regards,
[redacted]

Check fields!

Write a review of Quality Inn & Suites Near University

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Quality Inn & Suites Near University Rating

Overall satisfaction rating

Address: 2410 S New Rd, Waco, Texas, United States, 76711

Phone:

Show more...

Web:

choicehotels.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Quality Inn & Suites Near University, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Quality Inn & Suites Near University

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated