On behalf of Mr*** ***/GM who is currently out of the country, our apologies for just responding to the above complaint ID ***May I please explain that the total charges for the day stay is $1,which was divided in two as per their instructions The respective credit cards was
charged $upon check inI have had previous conversations with MrHao *** in regards to his hotel statement, and tried to explain to him the breakdown of his stayMr*** had stayed at our hotel with a group of military members which had specific instructions on how the hotel bill had to be set upHe had a roommate and expenses had to be divided as they each had their respective credit cardsMr***'s roommate had to depart early due to a family emergency, so credit was given back to his roommate's credit cardThe total charge for Mr***'s stay is correctThe original reservations for this group came through SATO travel indicating the nightly ratesIn my previous conversations, I explained the charges to which Mr*** then Informed me that he understood the charges and that he just needed to show the dates that he stayedI then emailed him the entire hotel statementI have also spoken to *** ** *** CSM, USA Command Sergeant Major (Sergeant Major *** identified himself as the person in charge of complying the expenses of this group who stayed at our hotel) who called in regards to obtaining a copy of a hotel bill for another member In the same group as Mr***After obtaining that copy I asked Sergeant Major *** had there been any other discrepancies as I had a call from Mr*** questioning the chargesSergeant Major *** Informed me he would speak to Mr_ *** and inquire as to which part of the hotel bill did Mr*** did not understand as he understood the charges perfectlyAs I had assured Mr*** and Sergeant Major ***, should the hotel be at fault for any such billing discrepancies, we will correct it and apply any credit due back to the guest I had checked in the group, and as I had processed each group member, they initialed the rate and I explained the amount I was charging to their respective credit cards as I knew they had to turn in these hotel statements to account for their expenses at the end of their stayPlease let me know If could be of further assistanceI can be reached at *** *** *** Thank you Assistant General Manager
On behalf of Mr*** ***/GM who is currently out of the country, our apologies for just responding to the above complaint ID ***May I please explain that the total charges for the day stay is $1,which was divided in two as per their instructions The respective credit cards was
charged $upon check inI have had previous conversations with MrHao *** in regards to his hotel statement, and tried to explain to him the breakdown of his stayMr*** had stayed at our hotel with a group of military members which had specific instructions on how the hotel bill had to be set upHe had a roommate and expenses had to be divided as they each had their respective credit cardsMr***'s roommate had to depart early due to a family emergency, so credit was given back to his roommate's credit cardThe total charge for Mr***'s stay is correctThe original reservations for this group came through SATO travel indicating the nightly ratesIn my previous conversations, I explained the charges to which Mr*** then Informed me that he understood the charges and that he just needed to show the dates that he stayedI then emailed him the entire hotel statementI have also spoken to *** ** *** CSM, USA Command Sergeant Major (Sergeant Major *** identified himself as the person in charge of complying the expenses of this group who stayed at our hotel) who called in regards to obtaining a copy of a hotel bill for another member In the same group as Mr***After obtaining that copy I asked Sergeant Major *** had there been any other discrepancies as I had a call from Mr*** questioning the chargesSergeant Major *** Informed me he would speak to Mr_ *** and inquire as to which part of the hotel bill did Mr*** did not understand as he understood the charges perfectlyAs I had assured Mr*** and Sergeant Major ***, should the hotel be at fault for any such billing discrepancies, we will correct it and apply any credit due back to the guest I had checked in the group, and as I had processed each group member, they initialed the rate and I explained the amount I was charging to their respective credit cards as I knew they had to turn in these hotel statements to account for their expenses at the end of their stayPlease let me know If could be of further assistanceI can be reached at *** *** *** Thank you Assistant General Manager