2/17/2017BY CHOICE HOTELSComplaint ID: [redacted]Ms. [redacted] was a guest of the Quality Inn in January and February of 2017. During her stay, there were a few occurrences in which guests smoked in their rooms and/or balconies on her floor. At that time, we did allow smoking on balconies,...
but not the rooms. Because of the troubles faced by this guest, the hotel banned smoking on all guest balconies. This was obviously too little too late as Ms. [redacted] ultimately left the hotel several days after she contacted the Revdex.com. She was welcome to stay as long as she liked. Her check out date was 2/26/17.Ms. [redacted] was upset about several other things at the hotel, as well. She personally reported to me that she was displeased with my efforts to curb the balcony smoking, was upset when I asked her to move her vehicle from a non-spot, and was mad about a guest being loud on an adjacent balcony. She also addressed issues with housekeeping. Those problems were corrected by the Executive Housekeeper.For payment, I was instructed by her husband to charge his card weekly in the amount of $490.00. I was able to charge the first two weeks for a total payment of $980.00. When Ms. [redacted] left the hotel she owed a balance of $490.00 for the prior week. The credit card from her husband declined. Instead of trying to fight for those funds, I have written them off. Because of this, no compensation will be provided to the guest. She has effectively received a discount of $490.00.I have also been in contact with Ms. [redacted]'s other formal complaints via Choice Hotels and Tripadvisor. She has mentioned that she will be summoning an attorney to sue the hotel. That is entirely her right if she wishes to do so. I am sorry she feels the need to take those steps.I will use the complaints presented by Ms. [redacted] to improve our service and responsiveness to issues that arise. I am thankful for her candor and wish her all of the best in her travels.I am sorry we could not come to a better resolve before it reached this stage.Please contact me if you require any further information regarding this case.Respectfully,Ben G[redacted]Assistant General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is most alarming because Quality Inn has failed to recognize they advertised this hotel on TripAdvisor, Hotels.com and the corporate website as a Non smoking hotel well before my complaint. Yes, I have been complaining since January 9,2017 about marijuana and cigarettes being smoked at this hotel. No, management did not react until the actual complaint went online for others to review but their reactions was not to financially compensate me. I believe I am entitled to a full refund throughout my stay and I want ALL of my money back.
Regards,
[redacted]
2/17/2017BY CHOICE HOTELSComplaint ID: [redacted]Ms. [redacted] was a guest of the Quality Inn in January and February of 2017. During her stay, there were a few occurrences in which guests smoked in their rooms and/or balconies on her floor. At that time, we did allow smoking on balconies,...
but not the rooms. Because of the troubles faced by this guest, the hotel banned smoking on all guest balconies. This was obviously too little too late as Ms. [redacted] ultimately left the hotel several days after she contacted the Revdex.com. She was welcome to stay as long as she liked. Her check out date was 2/26/17.Ms. [redacted] was upset about several other things at the hotel, as well. She personally reported to me that she was displeased with my efforts to curb the balcony smoking, was upset when I asked her to move her vehicle from a non-spot, and was mad about a guest being loud on an adjacent balcony. She also addressed issues with housekeeping. Those problems were corrected by the Executive Housekeeper.For payment, I was instructed by her husband to charge his card weekly in the amount of $490.00. I was able to charge the first two weeks for a total payment of $980.00. When Ms. [redacted] left the hotel she owed a balance of $490.00 for the prior week. The credit card from her husband declined. Instead of trying to fight for those funds, I have written them off. Because of this, no compensation will be provided to the guest. She has effectively received a discount of $490.00.I have also been in contact with Ms. [redacted]'s other formal complaints via Choice Hotels and Tripadvisor. She has mentioned that she will be summoning an attorney to sue the hotel. That is entirely her right if she wishes to do so. I am sorry she feels the need to take those steps.I will use the complaints presented by Ms. [redacted] to improve our service and responsiveness to issues that arise. I am thankful for her candor and wish her all of the best in her travels.I am sorry we could not come to a better resolve before it reached this stage.Please contact me if you require any further information regarding this case.Respectfully,Ben G[redacted]Assistant General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is most alarming because Quality Inn has failed to recognize they advertised this hotel on TripAdvisor, Hotels.com and the corporate website as a Non smoking hotel well before my complaint. Yes, I have been complaining since January 9,2017 about marijuana and cigarettes being smoked at this hotel. No, management did not react until the actual complaint went online for others to review but their reactions was not to financially compensate me. I believe I am entitled to a full refund throughout my stay and I want ALL of my money back.
Regards,
[redacted]