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Quality Irrigation of Medford

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Reviews Quality Irrigation of Medford

Quality Irrigation of Medford Reviews (2)

Complaint: [redacted]
I am rejecting this response because: The arrogance of the company owner is on display with his response. The technician which actually DID the work in the spring and installed the locking nuts no longer works for the company according to the most recent technician. That initial technician informed me that he had a plumbing background. I do not know why these nuts were installed, but he decided to place them there. Contrary to Quality Irrigations "opinion", the problem was created by their company. To my  knowledge, they have not consulted with the former employee who did the work to ask him why he placed the locking nuts. Perhaps, the items didn't belong to Quality Irrigation but they are ultimately responsible for their technicians work who represents their company. The company created the problem, and they were not doing us a favor by attempting to correct  problem they created. In addition, I gratefully tipped the technician $20 and thank him for his time. Mind you, he was at my house for 5 minutes yet the owner wants to make it seem as though it really threw off his schedule.  He did not have any tools to correct they problem as he had to use my own personal tools. So, they sent an unprepared technician to "help." Lastly, the owner decided it would be OK to text me after hanging up the phone on me. Yet again, his story isn't clear here. How would any customer respond to a company owner not admitting fault and hanging up the phone with reprehensible behavior. The Quality Irrigation tags are the only tags on my water pipes yet they admit not guilt. Perhaps, the owner should have better communication with his employees. The owner needs a stern reminding that his cruise to the Bahamas is paid for by hard working customers like ourselves. The fact that he decided to answer the phone before leaving on vacation is irrelevant and if he had no intentions of talking business then he should have informed his employee of that. Once again, there's a communication break down. 
Regards,
[redacted]

Review: Quality Irrigation serviced our home's irrigation system in the spring. The technician installed a new locking nut on the main water supply valve with a safety locking mechanism. We later had an issue with a shower in our home. In order to conduct the repair and stop the water from continuously running we had to shut off our homes main water supply. However, we were unable to do so because of the locking nut placed on the valve installed by the Quality Irrigation Technician. I called the company to come fix the problem they had created so we could shut off our water. They sent a technician out and wanted to charge us for the service! I spoke to the owner Rich via telephone. He was extremely rude and unprofessional. He denied any wrong doing by his technician. This is equivalent to a car dealer selling you a bad car then wanting to charge you to repair it. Extremely poor business practices by this company. The owner hung up the telephone and couldn't be bothered.Desired Settlement: No fee should be charged for service to correct a problem they created.

Business

Response:

Please see the business response below: In response to [redacted]'s complaint, I must emphatically state that no one from Quality Irrigation of Medford ever installed any kind of locking device on his or anyone else s water supply. I have never purchased, stocked, installed or even seen any such device and it is not our practice to do so. Furthermore, we have no reason to even touch a customer's main water supply when servicing their irrigation system. Although we did service the system in the spring we installed no such device as [redacted] is accusing us of. Furthermore, I feel like we did a great job responding to the complaintant's request for emergency service...from vacation, I retrieved his emergency request for service and immediatley dispatched the closest technician. If I had the opportunity to speak to [redacted] before dispatching a technician, I would have told him then that he was mistaken about us installing the locking device, instead, in interest of helping out one of our customers, I dispatched the technician at my own cost to fix a problem that had absolutely nothing to do with us. The complaintant was combatitive to say the least and our technician never once requested any kind of payment from the customer, and that he would have to consult me, the owner when I returned from family vacation on the 11/16, but the customer insisted on being assured that there would be no charge, so he got my cell phone number from the technician and got me on the phone literally as I was boarding a cruise to the Bahamas. He was insistent that I admit to installing the device which I would not. He then insisted that I would tell him there would be no charge even though we sent a technician out to address a problem not caused by us, I relented to get him off the phone and told him there would be no charge and to find another company to service his needs in the future and to kindly leave me alone. He followed that up by harassing me with insulting text messages, which I can produce upon request. Not only is this complaint and customer non-factual, it has also been a continuing waste of my time and resources.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The arrogance of the company owner is on display with his response. The technician which actually DID the work in the spring and installed the locking nuts no longer works for the company according to the most recent technician. That initial technician informed me that he had a plumbing background. I do not know why these nuts were installed, but he decided to place them there. Contrary to Quality Irrigations "opinion", the problem was created by their company. To my knowledge, they have not consulted with the former employee who did the work to ask him why he placed the locking nuts. Perhaps, the items didn't belong to Quality Irrigation but they are ultimately responsible for their technicians work who represents their company. The company created the problem, and they were not doing us a favor by attempting to correct problem they created. In addition, I gratefully tipped the technician $20 and thank him for his time. Mind you, he was at my house for 5 minutes yet the owner wants to make it seem as though it really threw off his schedule. He did not have any tools to correct they problem as he had to use my own personal tools. So, they sent an unprepared technician to "help." Lastly, the owner decided it would be OK to text me after hanging up the phone on me. Yet again, his story isn't clear here. How would any customer respond to a company owner not admitting fault and hanging up the phone with reprehensible behavior. The Quality Irrigation tags are the only tags on my water pipes yet they admit not guilt. Perhaps, the owner should have better communication with his employees. The owner needs a stern reminding that his cruise to the Bahamas is paid for by hard working customers like ourselves. The fact that he decided to answer the phone before leaving on vacation is irrelevant and if he had no intentions of talking business then he should have informed his employee of that. Once again, there's a communication break down.

Regards,

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Description: Lawn & Garden Sprinkler Systems, Landscape Lighting

Address: PO Box 2145, Medford, New Jersey, United States, 08055

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