Quality Kingdom

In response to this complaint, we would like the opportunity to convey what was discovered during our investigation According to the manager, a couple of the complaining guests have visited this location several times having similar issues each time The server, who just got out of training, approached the table (party of 7) during the lunch period to get the drink order, which consisted of non-alcoholic and alcoholic beverages Since this was a Friday lunch, she did become a bit overwhelmed and was delivering drinks a few at a time The manager, Israel [redacted] stepped in to assist her, as he was called to the table by the guests He assisted with the Margarita order According to Mr [redacted] one guests said one drink wasn't the same as the other one someone else had He replaced it Each time, he would ask the table if everything was okay They replied they were fine As the meal progressed, the table complained about the drinks, the food, extra items and the fact that another server brought the check to the table By thid time, the original server was so upset, the manager felt it best to let her stay away Israel addressed each issue one by one, while verifying each time that everyone was okayEach time, they said they were fine, Then they continued to complain again He was called to the table six times When the bill arrived, the some guests became irate and didn't want to pay for their food and drinks They consumed all of the food and drinks according to the manager and witnesses They also belittled the server to the point that she began to cry The manager insisted that they pay for their meal Upon exiting the restaurant, someone in the party shouted profane remarks to the manager This guests also commented that when they complain at another location that we have in Midtown, they get their items for freeSomeone in the party obviously was embarrassed by what was going on and left the server $ A guest at a nearby table approached the manager and stated that they witnessed how the server and manager were and that they were sorry This guests actually pulled $out of his pocket and gave it to the server because he felt humiliated for the server We take pride in treating all of our guests with respect and provide the best experience we can While mistakes happen, we do all we can to accommodate all of our guests in a reasonable and respectful manner It is also important to make sure our employees are treated in a respectful manner, as we are responsible to provide them a safe working environment We believe that no one should be verbally abused and/or belittledWe don't believe anything should be refunded, as they consumed their drinks and food We also don't believe any gift cards should be offered, since the guests were clear they didn't want to return.We thank you for the opportunity to offer our details to this incident.Cyclone Anaya's Mexican Kitchen