Quality Made Cartridges

I ordered my ammunition from them on May 1, Today is May 31, I have still not received the order or even shipment informationWhen I call, they do not answer the phoneThere is no voicemailThey returned email with a very ambiguous and vague responseI have sent emails in weeks with no further responseThe only thing asked for was the status of the orderI wasn't rude, I asked nicelyThey do not contact you nor do they respond

Disappointed firstThe product looks great, and I love to support the small businessesUnfortunately, in this case I fear they lack basics for businessPrimary among them, communicationMultiple emails and calls from my endone vague email response when I first emailed them, offering no resolutionAfter that when I wrote discussing cancellationno responseI just called the credit card company to reverse charges for non deliverymonths, and all I needed was a personal response to a specific issueNothingBuyer bewareMost other ammo manufacturers don't charge until shipping also, perhaps I should have been wary

I recently filed a complaint against this company. reference number [redacted] I will attach a copy of the narrative of that complaint in this section. My initial complaint was delivery issues. That is still a problem but I also wish to amend it to be a customer service issue. The result and agreement of that complaint was the company said it would ship my ammunition out within 7 days. it has now been nearly three weeks. No word from them, no shipping, and no ammunition.....here is the narrative from my original complaint. Complaint Details On Feb, 12 2016 I made an online order for 3,000 rounds of ammunition from this company. Their web site stated that the money would not be withdrawn from my account until the order was processed. The site also said it was currently taking 6-8 weeks to fulfill the orders. The money was immediately withdrawn from my account and after waiting 6 weeks I had not heard from the company, or received my order. During the 7th week I began trying to contact the company to verify that my order would be shipped the following week....I telephoned, emailed, tried contacting them on their "contact us" section of the web page and tried contacting them on their "live chat" section on their web page...no response. I kept trying this for three weeks, Multiple emails, telephone call without any contact at all. Finally after 9 or ten weeks I received an email apologizing for the delay in my order and that it would be shipped out asap. I received part of the shipment on April 28th. It was 1,000 of my 3,000 round order. The package was shipped via FedEx and marked 1 of 3. I immediately contacted FedEx and they verified that the first box, of three was delivered to my house but the remaining two boxes were never transferred to them for delivery. Still today, the two remaining packages have tracking numbers and show "pending" I have tried numerous times to contact this company regarding the remaining portion of my order....via email, phone, and internet....I have only received the email mentioned earlier. The phone number they give on the web site is set up not to record messages, they do not respond to their emails, They have a "contact us" section on their web page and a live chat link on the page that they do not respond to. In order to get the best price on this order I shipped them 3,000 empty brass casings for them to reload. They are still holding 2,000 of them. Desired Outcome/Settlement Desired Settlement: Other (requires explanation) I wish to have my order completed and shipped to me asap. If this is not possible, one third of my order has been completed. I would want a refund on 2,000 rounds of ammunition. If they choose not to complete my order I request 497.98 be refunded to me if they choose to keep my 2,000 empty shell casings. The discount per thousand shells was 68.48 (price set by Quality Made Cartridges) If they choose to ship them back to me I would request 361.02 This would be the refund amount of the ammunition not supplied to me as ordered and the empty cases being sent back to me. This would reflect the amount the charged me for the ammunition that they did not supplyTranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I would still like to have the ammunition but feel I could not trust the product that would be delivered, therefore I request a full refund....minus the 1,000 rounds delivered to me. They can either pay me for my 2,000 empty cases or include their designated price with the refund.TranslateMessage to BBBLast time they told you they would deliver my product....they did not. Please don't take them at their word and ask me to accept their promise of delivery, or refund. I will accept it once they have fulfilled their obligation

I made a prior complaint about this business with the Revdex.com, the business stated they would have the product shipped out within days....They have not shipped itPlease reopen the complaint I filled earlierI will attach a copy of that fileIt has now been four months since placing the orderThey are still taking orders and no shipping the ammunitionComplaint: On Feb, I made an online order for 3,rounds of ammunition from this companyTheir web site stated that the money would not be withdrawn from my account until the order was processedThe site also said it was currently taking 6-weeks to fulfill the ordersThe money was immediately withdrawn from my account and after waiting weeks I had not heard from the company, or received my orderDuring the 7th week I began trying to contact the company to verify that my order would be shipped the following week....I telephoned, emailed, tried contacting them on their "contact us" section of the web page and tried contacting them on their "live chat" section on their web page...no responseI kept trying this for three weeks, Multiple emails, telephone call without any contact at allFinally after or ten weeks I received an email apologizing for the delay in my order and that it would be shipped out asapI received part of the shipment on April 28thIt was 1,of my 3,round orderThe package was shipped via [redacted] and marked of I immediately contacted [redacted] and they verified that the first box, of three was delivered to my house but the remaining two boxes were never transferred to them for deliveryStill today, the two remaining packages have tracking numbers and show "pending" I have tried numerous times to contact this company regarding the remaining portion of my order....via email, phone, and internet....I have only received the email mentioned earlierThe phone number they give on the web site is set up not to record messages, they do not respond to their emails, They have a "contact us" section on their web page and a live chat link on the page that they do not respond toIn order to get the best price on this order I shipped them 3,empty brass casings for them to reloadThey are still holding 2,of themDesired Settlement: I wish to have my order completed and shipped to me asapIf this is not possible, one third of my order has been completedI would want a refund on 2,rounds of ammunitionIf they choose not to complete my order I request be refunded to me if they choose to keep my 2,empty shell casingsThe discount per thousand shells was (price set by Quality Made Cartridges) If they choose to ship them back to me I would request This would be the refund amount of the ammunition not supplied to me as ordered and the empty cases being sent back to meThis would reflect the amount the charged me for the ammunition that they did not supply Business Response: We will have the remainder of this order out within the next days Consumer Response: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] Translate Desired Resolution / Outcome Desired Resolution: Delivery of Order select Desired Outcome: Either deliver this product, or refund my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to
perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We will have the remainder of this order out within the next days

I recently filed a complaint against this companyreference number *** I will attach a copy of the narrative of that complaint in this sectionMy initial complaint was delivery issuesThat is still a problem but I also wish to amend it to be a customer service issueThe result and agreement of that complaint was the company said it would ship my ammunition out within daysit has now been nearly three weeksNo word from them, no shipping, and no ammunition.....here is the narrative from my original complaintComplaint Details On Feb, I made an online order for 3,rounds of ammunition from this companyTheir web site stated that the money would not be withdrawn from my account until the order was processedThe site also said it was currently taking 6-weeks to fulfill the ordersThe money was immediately withdrawn from my account and after waiting weeks I had not heard from the company, or received my orderDuring the 7th week I began trying to contact the company to verify that my order would be shipped the following week....I telephoned, emailed, tried contacting them on their "contact us" section of the web page and tried contacting them on their "live chat" section on their web page...no responseI kept trying this for three weeks, Multiple emails, telephone call without any contact at allFinally after or ten weeks I received an email apologizing for the delay in my order and that it would be shipped out asapI received part of the shipment on April 28thIt was 1,of my 3,round orderThe package was shipped via FedEx and marked of I immediately contacted FedEx and they verified that the first box, of three was delivered to my house but the remaining two boxes were never transferred to them for deliveryStill today, the two remaining packages have tracking numbers and show "pending" I have tried numerous times to contact this company regarding the remaining portion of my order....via email, phone, and internet....I have only received the email mentioned earlierThe phone number they give on the web site is set up not to record messages, they do not respond to their emails, They have a "contact us" section on their web page and a live chat link on the page that they do not respond toIn order to get the best price on this order I shipped them 3,empty brass casings for them to reloadThey are still holding 2,of themDesired Outcome/Settlement Desired Settlement: Other (requires explanation) I wish to have my order completed and shipped to me asapIf this is not possible, one third of my order has been completedI would want a refund on 2,rounds of ammunitionIf they choose not to complete my order I request be refunded to me if they choose to keep my 2,empty shell casingsThe discount per thousand shells was (price set by Quality Made Cartridges) If they choose to ship them back to me I would request This would be the refund amount of the ammunition not supplied to me as ordered and the empty cases being sent back to meThis would reflect the amount the charged me for the ammunition that they did not supply
Translate
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
I would still like to have the ammunition but feel I could not trust the product that would be delivered, therefore I request a full refund....minus the 1,rounds delivered to meThey can either pay me for my 2,empty cases or include their designated price with the refundTranslate
Message to Revdex.com
Last time they told you they would deliver my product....they did notPlease don't take them at their word and ask me to accept their promise of delivery, or refundI will accept it once they have fulfilled their obligation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will
consider this complaint resolved
Regards,
*** ***
That sounds fair to me, and I appreciate the help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action
and, if it does, will consider this complaint resolved
Regards,
*** ***

I made a prior complaint about this business with the Revdex.com, the business stated they would have the product shipped out within days....They have not shipped itPlease reopen the complaint I filled earlierI will attach a copy of that fileIt has now been four months since placing the orderThey are still taking orders and no shipping the ammunitionComplaint: On Feb, I made an online order for 3,rounds of ammunition from this companyTheir web site stated that the money would not be withdrawn from my account until the order was processedThe site also said it was currently taking 6-weeks to fulfill the ordersThe money was immediately withdrawn from my account and after waiting weeks I had not heard from the company, or received my orderDuring the 7th week I began trying to contact the company to verify that my order would be shipped the following week....I telephoned, emailed, tried contacting them on their "contact us" section of the web page and tried contacting them on their "live chat" section on their web page...no responseI kept trying this for three weeks, Multiple emails, telephone call without any contact at allFinally after or ten weeks I received an email apologizing for the delay in my order and that it would be shipped out asapI received part of the shipment on April 28thIt was 1,of my 3,round orderThe package was shipped via *** and marked of I immediately contacted *** and they verified that the first box, of three was delivered to my house but the remaining two boxes were never transferred to them for deliveryStill today, the two remaining packages have tracking numbers and show "pending" I have tried numerous times to contact this company regarding the remaining portion of my order....via email, phone, and internet....I have only received the email mentioned earlierThe phone number they give on the web site is set up not to record messages, they do not respond to their emails, They have a "contact us" section on their web page and a live chat link on the page that they do not respond toIn order to get the best price on this order I shipped them 3,empty brass casings for them to reloadThey are still holding 2,of themDesired Settlement: I wish to have my order completed and shipped to me asapIf this is not possible, one third of my order has been completedI would want a refund on 2,rounds of ammunitionIf they choose not to complete my order I request be refunded to me if they choose to keep my 2,empty shell casingsThe discount per thousand shells was (price set by Quality Made Cartridges) If they choose to ship them back to me I would request This would be the refund amount of the ammunition not supplied to me as ordered and the empty cases being sent back to meThis would reflect the amount the charged me for the ammunition that they did not supply Business Response: We will have the remainder of this order out within the next days Consumer Response: Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, *** ***TranslateDesired Resolution / OutcomeDesired Resolution:Delivery of OrderselectDesired Outcome:Either deliver this product, or refund my money

I have reviewed the complaint and the status of the customers order and have found that this order will be shipping in the very near futureWe have been running behind due to very heavy demand and as a result
have been having difficulty keeping up with all of our customer correspondenceWe are diligently working to correct this situation.Thank you,*** ***

I have reviewed the complaint and the status of the customers order and have found that this order will be shipping in the very near future. We have been running behind due to very heavy demand and as a result have been having difficulty keeping up with all of our customer correspondence. We are...

diligently working to correct this situation.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this...

complaint resolved.
Regards,
[redacted]
That sounds fair to me, and I appreciate the help.

I recently filed a complaint against this company. reference number [redacted] I will attach a copy of the narrative of that complaint in this section. My initial complaint was delivery issues. That is still a problem but I also wish to amend it to be a customer service issue. The result and agreement of that complaint was the company said it would ship my ammunition out within 7 days. it has now been nearly three weeks. No word from them, no shipping, and no ammunition.....here is the narrative from my original complaint. Complaint Details On Feb, 12 2016 I made an online order for 3,000 rounds of ammunition from this company. Their web site stated that the money would not be withdrawn from my account until the order was processed. The site also said it was currently taking 6-8 weeks to fulfill the orders. The money was immediately withdrawn from my account and after waiting 6 weeks I had not heard from the company, or received my order. During the 7th week I began trying to contact the company to verify that my order would be shipped the following week....I telephoned, emailed, tried contacting them on their "contact us" section of the web page and tried contacting them on their "live chat" section on their web page...no response. I kept trying this for three weeks, Multiple emails, telephone call without any contact at all. Finally after 9 or ten weeks I received an email apologizing for the delay in my order and that it would be shipped out asap. I received part of the shipment on April 28th. It was 1,000 of my 3,000 round order. The package was shipped via FedEx and marked 1 of 3. I immediately contacted FedEx and they verified that the first box, of three was delivered to my house but the remaining two boxes were never transferred to them for delivery. Still today, the two remaining packages have tracking numbers and show "pending" I have tried numerous times to contact this company regarding the remaining portion of my order....via email, phone, and internet....I have only received the email mentioned earlier. The phone number they give on the web site is set up not to record messages, they do not respond to their emails, They have a "contact us" section on their web page and a live chat link on the page that they do not respond to. In order to get the best price on this order I shipped them 3,000 empty brass casings for them to reload. They are still holding 2,000 of them. Desired Outcome/Settlement Desired Settlement: Other (requires explanation) I wish to have my order completed and shipped to me asap. If this is not possible, one third of my order has been completed. I would want a refund on 2,000 rounds of ammunition. If they choose not to complete my order I request 497.98 be refunded to me if they choose to keep my 2,000 empty shell casings. The discount per thousand shells was 68.48 (price set by Quality Made Cartridges) If they choose to ship them back to me I would request 361.02 This would be the refund amount of the ammunition not supplied to me as ordered and the empty cases being sent back to me. This would reflect the amount the charged me for the ammunition that they did not supplyTranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I would still like to have the ammunition but feel I could not trust the product that would be delivered, therefore I request a full refund....minus the 1,000 rounds delivered to me. They can either pay me for my 2,000 empty cases or include their designated price with the refund.TranslateMessage to Revdex.comLast time they told you they would deliver my product....they did not. Please don't take them at their word and ask me to accept their promise of delivery, or refund. I will accept it once they have fulfilled their obligation

Disappointed first. The product looks great, and I love to support the small businesses. Unfortunately, in this case I fear they lack basics for business. Primary among them, communication. Multiple emails and calls from my end... one vague email response when I first emailed them, offering no resolution. After that when I wrote discussing cancellation... no response. I just called the credit card company to reverse charges for non delivery. 4 months, and all I needed was a personal response to a specific issue. Nothing. Buyer beware. Most other ammo manufacturers don't charge until shipping also, perhaps I should have been wary.

I made a prior complaint about this business with the Revdex.com, the business stated they would have the product shipped out within 7 days....They have not shipped it. Please reopen the complaint I filled earlier. I will attach a copy of that file. It has now been four months since placing the order. They are still taking orders and no shipping the ammunition. Complaint: On Feb, 12 2016 I made an online order for 3,000 rounds of ammunition from this company. Their web site stated that the money would not be withdrawn from my account until the order was processed. The site also said it was currently taking 6-8 weeks to fulfill the orders. The money was immediately withdrawn from my account and after waiting 6 weeks I had not heard from the company, or received my order. During the 7th week I began trying to contact the company to verify that my order would be shipped the following week....I telephoned, emailed, tried contacting them on their "contact us" section of the web page and tried contacting them on their "live chat" section on their web page...no response. I kept trying this for three weeks, Multiple emails, telephone call without any contact at all. Finally after 9 or ten weeks I received an email apologizing for the delay in my order and that it would be shipped out asap. I received part of the shipment on April 28th. It was 1,000 of my 3,000 round order. The package was shipped via [redacted] and marked 1 of 3. I immediately contacted [redacted] and they verified that the first box, of three was delivered to my house but the remaining two boxes were never transferred to them for delivery. Still today, the two remaining packages have tracking numbers and show "pending" I have tried numerous times to contact this company regarding the remaining portion of my order....via email, phone, and internet....I have only received the email mentioned earlier. The phone number they give on the web site is set up not to record messages, they do not respond to their emails, They have a "contact us" section on their web page and a live chat link on the page that they do not respond to. In order to get the best price on this order I shipped them 3,000 empty brass casings for them to reload. They are still holding 2,000 of them. Desired Settlement: I wish to have my order completed and shipped to me asap. If this is not possible, one third of my order has been completed. I would want a refund on 2,000 rounds of ammunition. If they choose not to complete my order I request 497.98 be refunded to me if they choose to keep my 2,000 empty shell casings. The discount per thousand shells was 68.48 (price set by Quality Made Cartridges) If they choose to ship them back to me I would request 361.02 This would be the refund amount of the ammunition not supplied to me as ordered and the empty cases being sent back to me. This would reflect the amount the charged me for the ammunition that they did not supply Business Response: We will have the remainder of this order out within the next 7 days Consumer Response: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Translate
Desired Resolution / Outcome
Desired Resolution:
Delivery of Order
select
Desired Outcome:
Either deliver this product, or refund my money

I ordered my ammunition from them on May 1, 2016. Today is May 31, 2016. I have still not received the order or even shipment information. When I call, they do not answer the phone. There is no voicemail. They returned 1 email with a very ambiguous and vague response. I have sent 4 emails in 2 weeks with no further response. The only thing asked for was the status of the order. I wasn't rude, I asked nicely. They do not contact you nor do they respond.

[redacted] with firm states that the consumer has been refunded and the matter resolved.

We will have that refunded ASAP