Quality Mechanical Professionals

HERE IS WHAT IS GOING ON WITH CLAIMHAVE UPDATED CUSTOMER EVERY STEP OF THE WAYHAVE KEPT THEM INFORM OF EVERY MOVE 7/22/CHECKED UNIT FOUND BAD COMPRESSOR (PLATES HAVE METAL SHAVINGS) VALVES ARE DAMAGED COLLECTED SF $60CASH 7/24/CALLED IN REPORT WAITING ON AUTHO 7/28/CALLED FA AND THEY DON’T WANT TO GIVE US AUTHO FOR CRANE THEY ARE GOING TO CONTACT CONTRACT RELATIONS AND TRY TO GET AUTHO AGAIN 7/30/FA DOES NOT WANT TO AUTHORIZED US FOR CRANE 8/5/EMAILED [redacted] WAITING ON RESPONSE ABOUT CRANE 8/6/ [redacted] AUTHO US $FOR EXTRA PERSON ORDERED COMPRESSOR SHOULD BE 2-DAYS 8/12/CALLED SUPPLY HOUSE COMPRESSOR NOT READY FOR PICK UP 8/14/CALLED SUPPLY HOUSE AND COMPRESSOR IS ON BACK ORDER ETA IS FOR 8/21/8/21/CALLED SUPPLY HOUSE UNIT SHOULD BE IN THURSDAY 9/3/CALLED H/O LM COMPRESSOR IS STILL ON BACK ORDER 8/27/CALLED H/O TO SET UP APPT FOR INSTALL LM

Our technician [redacted] went out to the home and upon arriving check the homeowners unit and duct workHe found there was a tear and let the homeowner know that he wanted to verify with insurance company to make sure it was going to be coveredThe homeowner signed invoice and gave check for service fee to technicianHomeowner became very upset when she realized that he was going to leave without repairing problemTechnician explained to her that he had to check with insuranceShe demanded that he had to complete work before leavingHomeowner began to tell technician that he had no idea what he was talking about and couldn't understand himShe told tech that she couldn't believe that we had hired a tech who couldn't speak the English language correctly(Tech felt that was racist of her to say that to him) Homeowner then kicked tech out and told him she was going to contact police to let them know that he took her checkShe ran after him and took pictures of his vehicle and license plateAt time of incident there was another person working at homeowners house and they also left because of homeowners yells and how angry she was

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business response does not include refunding my $but rather includes untruths The other person working on my home did not leave but stayed to complete the work and is a witness to this incident He stated that [redacted] was yelling in my front yard that I am a "crazy lady" and that I was not yelling; to the contrary, I was inside my home trying to converse on the telephone to someone else over his yelling The witness further states that the repair that [redacted] was refusing to do involved slapping a piece of tape up over the hole and that anybody could do that and it is ridiculous that he said he had to check with insurance company before putting a piece of tape up The other remarks such as I ran after his car is impossible with my medical condition His accusation that I am racist because I expect the transaction to be in English is ridiculous I did not give consent to the transaction to be in some other language than English without requiring a translator to be provided for me to know what is being said His interpretation that my not speaking his non-English language is racist is ill-founded and ridiculous when known that I am of minority descent His accusation makes as much sense as if I said he was discriminating against the elderly and disabled by refusing to put a piece of tape up to fix my problem Even if I did do what he ridiculously accuses me of, (which I did not) it does not excuse him to act non-professional and substandard to HVAC industry standards and Revdex.com standards I demand my $refunded Regards, [redacted] ***

We came back out to this customers house to resolve the issue of her unit leaking water on 9/07/When we originally installed the evaporator coil the condensation drain line was cleared and the drain line was also modified to connect to the new evaporator coil Water was leaking from the secondary drain line instead of the primary drain lineOur installer accidentally installed this backwardsOn 9/our tech corrected the connection and water is now draining from the primary drain lineThe Title still needs to be completed, we do have up to year from the install date to completeAn appointment just needs to be set up.Since a stop payment was put on the check for $325, a permit refund will not be grantedWe did reach out to the homeowner multiple times when we received the stop paymentThe phone went to voice mail with no return call As for the screen, this complaint was the first time we have heard of this, we will need to talk to the homeowner in regards on how to proceedWe will reach out to the homeowner again to complete the title and resolve the screen issue.Thank you and have a wonderful day! Quality Mechanical Professionals IncFayette StreetEl Cajon, CA 92020Ph: (619) 449-2735Fax: (619) 449-

RE: Revdex.com Complaint [redacted] October 23, 2017We returned to this property and installed a new wall air conditioner on September 28, This air conditioning claim, from American Home Shield, came to us during an extreme heat wave in San DiegoThere was a high demand of service from multiple homeowners in regards to their air conditionerWe worked as quickly as possible to return to this homeowner's property and install his new air conditionerOnce we were completed with this install, the homeowner was satisfied with the result[redacted] Quality Mechanical Office Manager

first American home buyers protection coassigned the contractor to repair the central AC on 07/22/Since then, the contractor never show up again, I have called and asked for solutionIt seems the contractor does not care at allBecause Quality Mechanical Professionals Inc neglected and unprofessional conduct caused the money loss, first American has not reimbursed all the amount, which I paid$to my own contractorThey reimbursed $to me.If Quality Mechanical Professionals Inc did the right thing at the first time, I would not had suffered the summer hot weather for days and money lossI would like to ask Quality Mechanical Professionals Inc to reimburse $for the difference.Thanks [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowOn November I filed a complaint against Quality Mechanical Professionals Complaint # [redacted] On November Revdex.com provided the respondent's proposed solution They admitted their failingOn November I accepted the respondent's solutionThe complaint was closedIn their response, Quality Mechanical Professionals said they would provide me with a T-report (state mandated report on air conditioning inspection), within days That deadline has come and gone and I have not received a report I hope I don't have to file another complaint Regards - [redacted]

The $that was collected was for a service fee due to insuranceIts part of the home owners agreement to pay the service fee for the serviceThe company who went out after us did not collect a service fee again because we had already collected itOur technician called us from the property and the homeowner did the sameHomeowner was upset that technician was not doing repairsWe tried explaining ourselves that we would find out what was going onWhen we called technician he explained what was going on and we tried explaining to homeowner and she wasn't having itWhenever there is a problem at a service call that looks like it was an improper install we need to contact insurance to make sure its going to be coveredThis is routineMy technician believed the problem was an improper install of a previous company who had been to the homeowners home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable The complaint has beed resolved, but the waiting time was unacceptableIt took numerous phone calls, e-mails, and involving Revdex.com to get the job doneI'm not a happy consumer My family spent almost the ENTIRE SUMMER without AC On the company's end, wrong measurements taken, measurements lost, wrong equipement ordered, waiting for a piece to be made, setting appointments and not having a crane availablewere some of the delays that I heard/experienced I want the potential consumers to know what I had to deal with regarding this companyAnd when the install date was finally made, it was via a text, not a phone call to see if someone would be availableOf course we change our schedule around to be there that day or it would be another delay.Yes, the company FINALLY completed their job, but at what price??? Disappointed consumer, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIn summary, I have been involved in a protracted issue with Quality Mechanical Professionals (QMP) since July of last year, and I got the Revdex.com involved in November I was charged for an inspection that was never documented by QMP, and for which a permit was never pulled at the city of Escondido, both of which are required by law Therefore, I paid for something that never wasThe latest response by QMP, dated February 26, contains a fabrication QMP representative [redacted] states in his communication to Revdex.com, "Title documents was (sic) mailed to home owner twice before Today (February 26) I have hand delivered, re certified copy of Title documents." The fact is that Mr [redacted] handed me the Title document only minutes after he got them permitted by the city of Escondido (as noted on the document itself), so QMP could not have mailed the document to me "twice before." As I mentioned to you today, Mr***'s response was included in a March 2, Revdex.com email that was written to me, but for whatever reason, only appeared in the Revdex.com file and was not sent to my personal email, as had all previous communications from Revdex.com As you noted to me today, it was opened by me March 10, only after I received communication to my personal email from Revdex.com that same day that closed the file So, after many months and with Revdex.com's aid, I now have the Title document, which was properly permitted by the city of EscondidoThank you That is all I ever wanted, and this issue should be over However, Mr [redacted] could not leave well enough alone - he had to try to cover his butt one last time by implying that I had been unresponsive to his two mailers, which is absolutely untrueTherefore, in my mind there is NOTHING that QMP can do to make this right It is unresolved and will ALWAYS be unresolved I do not know if you can identify it as such in your records; if you can that it would be great, but in any event I am compelled to call out QMP as a warning for any future, prospective customers Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The stupidest contractor misanalysed the AC problem, it's not the compressor issueThe actual problem is refrigerant leak, repair the leak, and refrigerant recharge.Our family had suffered more than days hot heat summer weatherThe problem could be done on the same day Regards, [redacted] **