Quality Mobile Home Services Inc.

Initial Business Response /* (1000, 9, 2015/03/24) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
We have called Ms*** at 1:30pm on 3/and left a voicemail message explaining we are more than willing to schedule an appointment
to do a relevel and address any needs she may have
We tried to make it to her home from 12-that day but were running late and Looks like we may have missed her appointment the first time but haven't received calls from her since then to reschedule or saying she would file a complaintSeems she went straight to this avenue instead of contacting us
To address the earlier complaint about her not receiving a quote this is untrueWe normally do not breakdown work when it is combined because of the complexity of trying to separate materials, man hours and suchWe did it for her because she insisted and although it took awhile to prepare, Ms*** was presented two breakdowns via email of her workWe have an email trail to show this and were asked for nothing regarding breakdowns since Feb
Regarding her relevelMs *** was sent this email about scheduling a relevel on Feb 16th
"If you would like your follow up level and inspection please call *** the foreman at the office and schedule that with him."
Ms Wallaces response-
"Will doI appreciate all your effort in providing this info to usThank you."
We would like to resolve this and hope Ms*** returns our call
Initial Consumer Rebuttal /* (3000, 11, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have spoken with Quality and they are working to resolve thisThey have set up an appointment to have their foreman come out and discuss the issueswill call with confirmation of apptthis afternoon
Final Consumer Response /* (2000, 14, 2015/03/27) */
Today we met with the Foreman, ***, and have come to an agreementHe was very personable and helpfulI will call him in Septto set up an appointment for follow-upPlease consider this complaint resolvedThank you for your help in doing so

Initial Business Response /* (1000, 8, 2016/07/11) */
The individual who is complaining called asking for a roof estimate from our company Quality Mobile Home Services (QMHS)A representative was sent out to the customers house to give an estimateQMHS has never done any work for this
personQMHS will address the multiple concerns from this individual as follows:
In regards to the ladder issue: According to the representative he never stood on this person roofHe only used the ladder to see the condition of the roof thereby not violating any safety protocal
In regards to QMHS telling the customer we were too busy: The customer was never told we were too busy and we would not come out to look at the alleged damageThe customer was told that we are in fact extremely busy and we couldn't get him an exact date on when we would have the appropriately skilled crew member availableWhen he was available we would send him out
In regards to QMHS having a higher price for the job: It is not illegal for a company to charge more or less than any other company for any job or productThis is why people get multiple estimatesQMHS is a corporation which backs up its work with industry leading quality and warrantiesDealing with a corporation had different pros and cons than dealing with an sole proprietorIt is the homeowners responsibility to choose
In conclusion QMHS regrets the homeowner had a less than satisfactory interaction during the biding processQMHS would also respectful remind the home owner that complaint regarding pricing for a job they ultimately did not hire us for is border lining being slanderous and libelous, two issues we take very serious
QMHS was willing and able to send the appropriately skilled tradesman to assess the alleged damage and fix if needed once he was availableWe are not in the practice of sending the wrong person to fix any issues, that would just further upset the home ownerWe were extremely upfront and honest with our scheduling and told the home owner we were extremely busy and we would help him once we had the availabilityAt this point the customer in their Revdex.com complaint has indicated they never want us back on their propertyWe take those requests seriously, and there for will no longer attempt to schedule an employee to assess the damage in the future
Initial Consumer Rebuttal /* (3000, 10, 2016/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I can't understand how anyone can get a comprehensive roof estimate, without actually, climbing on the roof itself! This is why I questioned this salesman's $7,estimate, $1,more than two other repair companies, ($6,500, one with permit, one without) that actually did climb onto my roof to inspect the damageTHIS ESTIMATE AMOUNT HAS NOTHING WHATSOEVER, TO DO WITH MY COMPLAINT, and realize that I can choose whatever contractor I want to complete this job
The main facts are as follows:
I called QUALITY at the end of April for an estimate
(1) The guy came over on May 3, 2016, an hour and a half LATE! (appttime was between 12-2pm, he showed up at 3:23PM!)
(2) I asked him to please set up his ladder in the back, he told me "Not to worry, I know what I'm doing, I'll just go up from here."
(3) After he started up his ladder, the ladder top was 22" below my roofline, subsequently damaging my year old aluminum siding, as he went up and down, I heard and sw this metal crumpleI was upset, to say the leastHe admitted he damaged this aluminum, he promised me, he would have his guys come back soon and fix itI was OK with that, because I truly believed he was sincere, Boy, I was totally wrong! Never again!
(4) On May 11, 2016, (8:15am) I called the office and asked for a return callThe office girl, or whomever her position was, told me she would ask the 'Contract install department', to see when they could come outI waited a few days, called her back, and she told me "They were too busy to come back out for this repair, and told me someone would call me when they were availableWHEN, I asked, she didn't know
(5) May 11, I also called the salesman's cell number and asked him on a message, when this would be taken care of, he never called me backI immediately started writing emails and called and left messages to both the Customer service email, and to the office girls direct work email, who was helping me from the start
(6) June 8, 2016, this gal told me they were still too busyI told her I was waiting for them to repair THEIR DAMAGE, before I started painting my exterior, which I wanted to do early summer, and not in the dead of heat
(7) On June 15, 2016, I sent them an email telling them, that if they did not contact me on, or before June 22, 2016, with a date to come out and fix this, then I was going ahead with my complaintsI received NOTHING AT ALL! At this point, I can assume that this company had no intentions to ever return to fix what they had damagedAs I promised, I filed my commercial complaintsBecause this was an estimate, (that caused subsequent damage to my property, and not a written contract,) The CSLB said there is no beef with them, but the court of public opinion should be alerted to this company and the lack of responsibility they feel in satisfying me, for something they caused, thinking they can get away with this ***! I find this absurd, and I am left having to look at this damage every single day and night, because it's in the front of my home, where anyone can see it
I also stated that because of all this *** I've gone through with this QUALITY COMPANY, I definitely no longer trust them AT ALL, I DO NOT want this company back at my home, I will NEVER recommend them to anyone!
This is my prerogative, for me to get another company to fix this mess sooner, than me having wait for QUALITY to purposely, and inconveniently, make me wait, and wait, again and again, to make this right, is not only a slap in my face, and given the lack of communication, with only one phone call, and one email from them to me, in the past two months, since this happened, in the business world, I would say, is totally unacceptable! But WHY should I pay for their own damage they caused to MY PROPERTY??
To this date, July 12, 2016, I STILL HOLD THEM VERY ACCOUNTABLE FOR ANY THIER DAMAGE.....WHAT ARE YOU GOING TO DO TO SATISFY THIS MESS THAT YOUR SALESMAN CAUSED? ARE YOU WILLING TO PAY ANOTHER COMPANY TO FIX YOUR PROBLEM, SINCE YOU APPARENTLY ARE WAY TOO BUSY TO DO THIS YOURSELVES? ...OR ARE YOU GOING TO BE RESPONSIBLE AND RETURN ASAPTO MAKE THIS LOOK AS NICE AS IT DID BEFORE YOU DAMAGED MY PROPERTY? ALL ALONG, ALL I'VE WANTED FROM QUALITY, WAS NOTHING BUT ACCOUNTABILITY, BUT ALL I EVER RECEIVED WAS one call and one email, in the past, more than two months, since this happened! Now I am questioning just how professional your repair team will be, given the way I've been treated with your customer service.....Will I end up being even more SORRY? The sad thing is, this all could have been AVOIDED, if only he took my suggestion on setting up in the back, feet away, in the first placeThis is not closed, until I get this damage repaired, either by Quality, or from another repair company, but know this, I have been treated unfairly, and since I myself, did not cause any of this damage, I am certainly NOT going to pay for these repairs out of my own darn pocket! I am a terminally ill cancer patient, on disability, and should not be treated like this...NO ONE SHOULD BE!
Final Business Response /* (4000, 14, 2016/07/25) */
QHMS would like to direct the home owners attention to their first response in the "Consumer's Desired Resolution" section of their compliantLine in which the home owner stated publicly and in writing the following:
"I DO NOT TRUST THIS COMPANY, AND WOULD NOT FEEL COMFORTABLE HAVING THEM BACK HERE AT ALL"
As stated in our previous response we were always willing to send someone to assess the alleged damage and to see if it qualified for a repairThe home owner however has clearly stated they would not feel comfortable with our company on their propertyAs QMHS stated previously we take this request serious and will no longer offer our service to send a representative to the home owners locationBecause of this, we cannot assess the situation there for we cannot provide a bid for the customer to get repairsWe surely cannot rely on the estimates of other contractors as they are our competition and they would not have an incentive to give accurate bids
Furthermore, QMHS was in fact contacted by one of these other contractors the home owner had come to their propertyThat contractor stated that it was their impression from what the home owner said to them that they were determined to get free work from usThe contractor informed QMHS that they also told the customer there were several dents all over the property
In any circumstances QHMS would offer to come to the property and again offer a free assessment to the alleged damage and if it was found that we were responsible, QMHS would fix the damaged area (as previously offered)It is because of the correspondence we've had with the other contractor, the customer's specific request that we not return, and the fact that the customer has unsuccessfully went after our bond that QMHS believes that this is a well documented failed attempt at getting free work and or damaging our reputation
QHMS holds itself to a standard of excellence and has set precedence as such, including offering resolutions to home owners when truly deservedThis can be seen on other resolution here on the Revdex.com websitesQMHS always regrets when a resolution cannot be met, however we do consider this matter closed with in our corporate officesShould the Revdex.com require further correspondence however QMHS will gladly comply

Initial Business Response /* (1000, 6, 2015/05/04) */
Per Business:
We have already come out to consumers home and fixed the issues.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Quality Mobile...

Home Services came to our home and fixed the problem with my kitchen stove.

Quality Mobile Home Services (QMHS) spoke to the representative that the home owner met with for a bid.  The representative gave an initial verbal quote to the home owner.  After returning to the office and reviewing the work with his superiors, the representative was instructed to...

respectfully decline the work due to the companies current work load and  size of the job.  The home owner called requesting the finalized bid and the representative informed the home owner that QMHS would indeed have to respectfully decline the bid.  The representative has informed QMHS that at this point the home owner told him he HAD to give her a bid in which he replied unfortunately we will still have to respectfully decline.  At this point according to the representative, the home owner hung up the phone and has not made contact with the company since.  The representative assumed the matter was handled due to lack of any communication after this point.  QMHS would like to politely remind the customer that our business, as well as other businesses in construction and other wise, typically have the right to refuse business if no contracts are in place and no money had been exchanged for goods or services.

Initial Business Response /* (1000, 7, 2015/06/19) */
Upon receiving a copy of the Revdex.com complaint we have reviewed all files pertaining to Ms [redacted]. After reviewing her file and interviewing our area manager regarding her job we have found that the work performed is not up to the...

high standards we hold ourselves too. We have taken action and terminated the employees that did meet our standards of excellence and we agree to refund Ms [redacted]'s final payment of $968.
Initial Consumer Rebuttal /* (2000, 9, 2015/06/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am getting what I asked for and employees have been disciplined. They could have offered me more, however, I am not greedy. Thank you.
Final Consumer Response /* (3000, 15, 2015/07/23) */
The company, Quality Mobile Home Services, agreed to reimburse me my the final payment of $968.00 which I have yet to receive for incomplete services that were to take 2 weeks, max, and took more than 4 months. Let me know if you need further information.

Initial Business Response /* (1000, 5, 2016/03/17) */
The customer contracted to do a leveling job and add piers under their home with QMHS on 9/8/15. On 9/9/15 QMHS sent a crew member to the customers home and he completed the job. The customer then signed a completion form which states...

the following
"Quality Mobile Home Services has completed work on my mobile home as specified in the contract and proposal foms. The crew made sure that all pilot lights are lit, the job site is cleaned up and all the debris has been removed. The repairs and installation of equipment have been performed to my satisfaction.
I realize leveling and new equipment installation, does not eliminate all floor squeaks, and humps, or high spots in the marriage line. Theses problems may not be able to be removed on my mobile home. I understand that super jacks are a safety jack and not an earthquake bracing system; unless set up on a seven pad configuration.
I understand that Quality Mobile Home Services is an authorized warranty inspector for mobile home foundation products and that they do not represent any other companies or manufacturers."
Even after his signed acknowledgment of satisfaction the home owner asked us to come out to do a service call on the level. In good faith we sent crew members to his home several times to readjust upon his request. Each time the home owner again signed the above completion and satisfaction acknowledgment.
It was determined by our foreman and several crew members, through several inspection and pictures and documentation that we have and are willing to provide that the customer was mistaking water damage on his laminate floor as leveling damage. It was explained to him the symptoms that he is seeing included "tenting", horizontal separation and the laminate pealing back could not be caused by the leveling of mainframe beams.
We offered to give him an estimate to replace his flooring. To the best of our records he had declined that offer.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You came back to do the repair work but you don't do anything,you just walk around upstairs and tell me you will send somebody to fix this but I get nothing,I'm ready to do a count down below just to see if I got 36 piers I paid for...another problem.,,,funny 1 guy came back and he had 6 more piers with him,,he knew there is not 36 piers,,,and the problems upstairs is still not fixed,,,I'm going to get another company to fix this soon...your company will not be allowed in any parks anymore,,,I'm giving these poor folk a warning about this company..
Final Business Response /* (4000, 9, 2016/04/01) */
Quality Mobile Home Services stands by its work and if a service call is truly owed to the customer do to faulty work by our company or an incomplete job we are more than willing to complete such a service call. In our first response we included a quote from our completion and satisfaction form that the customer had signed both after the initial job was done as well as after the service calls were performed. We rely on this for and the customers decision whether or not to sign it to determine if a customer is satisfied with the work performed at their home. In this case, in every instance the customer had signed the completion and satisfaction form so we were always led to believe the customer was satisfied. When we received word the customer was not happy with the original job we sent crew members out as soon as we could to address the issues. In this case the customers concerns were not caused by the work we had performed. As stated in our first response we took detailed notes with pictures that we are more than willing to share showing the actually damage type and how it could not have been cause by a mainframe beam adjustment or level as its more commonly referred to. We would like to also respectfully remind the customer that though they may feel they are owed something in this case, a threat to slander or liable our name to a park, community or individual is against the law. We believe that with pictures, documentation and additional service calls to the customers residence we have fulfilled our duty as a company. We are sorry this matter has come this far but we cannot be held responsible for floor damage not caused by work we did.

Initial Business Response /* (1000, 7, 2016/05/12) */
We are refunding the customer the amount of $75.00. The original price of $225.00 was agreed to by the customer and only after the work was completed did the customer decide to place their own value on the repair. Quality Mobile Home...

Services did the job at cost charging only for materials, labor, mileage , and insurance with the intention of helping a customer out.
Initial Consumer Rebuttal /* (3000, 9, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never placed my own value on the repair. I was told by [redacted] (owner of the business) when he arrived at my home to evaluate the problem, that the problem with my toilet was a leaky hose from the toilet to the pipe below the toilet. Men arrived and changed the hose and before they left I checked to see if it was still leaking and YES IT WAS . They called [redacted] and he said the regular price for ANOTHER procedure was $150 but he would give it to me for an extra $75. The problem was misdiagnosed by the owner of the company and I believe it was his responsibility to fix the toilet correctly. I was charged $75 because he diagnosed it wrong , NOT because I placed my own VALUE on the repair! I do not feel that they HELPED me out, I feel they tried to take advantage of me because I am an elderly WOMAN.
Final Consumer Response /* (2000, 13, 2016/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although this retraction is not really sufficient. I just want to be done with this company. They did refund my money and I thank them for that.
Final Business Response /* (4000, 11, 2016/05/23) */
We have refunded the homeowner the $75.00 she requested and retract the previous comments. The homeowner and our company have come to an acceptable agreement.