Quality Mobile Home Services

Quality Mobile Home Services (QMHS) spoke to the representative that the home owner met with for a bid The representative gave an initial verbal quote to the home owner After returning to the office and reviewing the work with his superiors, the representative was instructed to respectfully decline the work due to the companies current work load and size of the job The home owner called requesting the finalized bid and the representative informed the home owner that QMHS would indeed have to respectfully decline the bid The representative has informed QMHS that at this point the home owner told him he HAD to give her a bid in which he replied unfortunately we will still have to respectfully decline At this point according to the representative, the home owner hung up the phone and has not made contact with the company since The representative assumed the matter was handled due to lack of any communication after this point QMHS would like to politely remind the customer that our business, as well as other businesses in construction and other wise, typically have the right to refuse business if no contracts are in place and no money had been exchanged for goods or services

Initial Business Response / [redacted] (1000, 6, 2015/05/04) */ Per Business: We have already come out to consumers home and fixed the issues Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Quality Mobile Home Services came to our home and fixed the problem with my kitchen stove

Initial Business Response / [redacted] (1000, 5, 2016/03/17) */ The customer contracted to do a leveling job and add piers under their home with QMHS on 9/8/On 9/9/QMHS sent a crew member to the customers home and he completed the jobThe customer then signed a completion form which states the following "Quality Mobile Home Services has completed work on my mobile home as specified in the contract and proposal fomsThe crew made sure that all pilot lights are lit, the job site is cleaned up and all the debris has been removedThe repairs and installation of equipment have been performed to my satisfaction I realize leveling and new equipment installation, does not eliminate all floor squeaks, and humps, or high spots in the marriage lineTheses problems may not be able to be removed on my mobile homeI understand that super jacks are a safety jack and not an earthquake bracing system; unless set up on a seven pad configuration I understand that Quality Mobile Home Services is an authorized warranty inspector for mobile home foundation products and that they do not represent any other companies or manufacturers." Even after his signed acknowledgment of satisfaction the home owner asked us to come out to do a service call on the levelIn good faith we sent crew members to his home several times to readjust upon his requestEach time the home owner again signed the above completion and satisfaction acknowledgment It was determined by our foreman and several crew members, through several inspection and pictures and documentation that we have and are willing to provide that the customer was mistaking water damage on his laminate floor as leveling damageIt was explained to him the symptoms that he is seeing included "tenting", horizontal separation and the laminate pealing back could not be caused by the leveling of mainframe beams We offered to give him an estimate to replace his flooringTo the best of our records he had declined that offer Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) You came back to do the repair work but you don't do anything,you just walk around upstairs and tell me you will send somebody to fix this but I get nothing,I'm ready to do a count down below just to see if I got piers I paid for...another problem.,,,funny guy came back and he had more piers with him,,he knew there is not piers,,,and the problems upstairs is still not fixed,,,I'm going to get another company to fix this soon...your company will not be allowed in any parks anymore,,,I'm giving these poor folk a warning about this company Final Business Response / [redacted] (4000, 9, 2016/04/01) */ Quality Mobile Home Services stands by its work and if a service call is truly owed to the customer do to faulty work by our company or an incomplete job we are more than willing to complete such a service callIn our first response we included a quote from our completion and satisfaction form that the customer had signed both after the initial job was done as well as after the service calls were performedWe rely on this for and the customers decision whether or not to sign it to determine if a customer is satisfied with the work performed at their homeIn this case, in every instance the customer had signed the completion and satisfaction form so we were always led to believe the customer was satisfiedWhen we received word the customer was not happy with the original job we sent crew members out as soon as we could to address the issuesIn this case the customers concerns were not caused by the work we had performedAs stated in our first response we took detailed notes with pictures that we are more than willing to share showing the actually damage type and how it could not have been cause by a mainframe beam adjustment or level as its more commonly referred toWe would like to also respectfully remind the customer that though they may feel they are owed something in this case, a threat to slander or liable our name to a park, community or individual is against the lawWe believe that with pictures, documentation and additional service calls to the customers residence we have fulfilled our duty as a companyWe are sorry this matter has come this far but we cannot be held responsible for floor damage not caused by work we did

Initial Business Response / [redacted] (1000, 7, 2016/05/12) */ We are refunding the customer the amount of $The original price of $was agreed to by the customer and only after the work was completed did the customer decide to place their own value on the repairQuality Mobile Home Services did the job at cost charging only for materials, labor, mileage , and insurance with the intention of helping a customer out Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never placed my own value on the repairI was told by [redacted] (owner of the business) when he arrived at my home to evaluate the problem, that the problem with my toilet was a leaky hose from the toilet to the pipe below the toiletMen arrived and changed the hose and before they left I checked to see if it was still leaking and YES IT WAS They called [redacted] and he said the regular price for ANOTHER procedure was $but he would give it to me for an extra $The problem was misdiagnosed by the owner of the company and I believe it was his responsibility to fix the toilet correctlyI was charged $because he diagnosed it wrong , NOT because I placed my own VALUE on the repair! I do not feel that they HELPED me out, I feel they tried to take advantage of me because I am an elderly WOMAN Final Consumer Response / [redacted] (2000, 13, 2016/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although this retraction is not really sufficientI just want to be done with this companyThey did refund my money and I thank them for that Final Business Response / [redacted] (4000, 11, 2016/05/23) */ We have refunded the homeowner the $she requested and retract the previous commentsThe homeowner and our company have come to an acceptable agreement