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Quality Moving Inc.

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Quality Moving Inc. Reviews (2)

Complaint: [redacted]I am rejecting this response because:  When [redacted] spoke with the Estimator who identified himself as Jack he was the one that advised that IF the move only took 2 hours the price would be $416 and $556 IF it were 3 hours.  Having been actively searching for a mover, each one we contacted  had completed the estimate over the phone, some advising that they utilized a computer program and just had to enter the items to do the estimate.  There was NOT a 2nd bedroom that was also moved. The only item from the 2nd Bedroom that does not appear on the estimator's list that was moved was a Twin Bed  and as I previously stated in the initial complaint we added a dog crate, which was in the 2nd bedroom, and two (2) Rubbermaid totes.  
I noted that the un-professionalism displayed by leaving our TV on the truck was not addressed.    This is certainly something that is NOT in my head ... it happened along with the disorganization &  deliberate slow down of the moving process by the moving crew, evidenced by one of the workers even stating that "moving with this guy is like playing a game of Tetris".  An appropriate analogy, considering that they instead of moving out furniture blocking clear access first they moved around it and attempted the same moving in to the point of MY moving our dining room table out of the way so they would not have to stop carrying in a corner curio in order to do so.
 
 
 
 
 
Regards,[redacted]
Regards,
[redacted]

Review: Thieves and careless, indifferent bums!I hired this company to move the contents of my condo into a storage unit in Sept. '14. I almost hired them again to move me into my new place recently, THANK GOODNESS I DID NOT!! The lead guy commented that he has the same flat screen TV as mine, and oddly the TV stand is now missing! I warned them that the marble table tops were very fragile, no matter, now one is broken. I have moved many times, and NEVER had such a horrendous experience. Do your research, go with one of the bigger name companies. In my opinion, Quality Movers Co. is not fit to move a doghouse.Not even worthy of one star. Owner's name is [redacted].Desired Settlement: Replacement of stolen flat screen TV stand

Business

Response:

[redacted] is fully aware of ** state law. [redacted] received a important notice to consumers using public movers and warehousemen and sign that she received it. In the booklet it states she has 90 days to file a complaint. Today is July 8th 2015 her complaint is for September 2014. The consumer booklet also explains about lost and damaged articles. [redacted] responsibility was to note any lost or damaged articles upon delivery. Quality moving can not be responsible for her household goods in storage once we release it from our possession. Quality Moving had no care control or custody of the furniture for 10 months. Before Quality Moving hires an employee we do a criminal back ground check on each employee. The men on [redacted] move are all long term employee's at the minimum 8 years on the job. [redacted] never called or contacted me about any lost or damaged claim. If [redacted] would like to file a claim properly Quality Moving will honor her claim. I will need a receipt for proof purchase of the TV stand. Photos of the marble with the weight of the marble.

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Description: Movers

Address: 1545 Route 9, Toms River, New Jersey, United States, 08755

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