Quality Mower Repair

Hello [redacted] Thank you for the follow up callPlease find attached the complaint from Mrs [redacted] You can simply respond to the complaint by replying to the email with your responseIf you have any questions relating to the complaint please do not hesitate to contact meThank you and have a good day Regards, [redacted]

in regards to complaint #I have been working with this company for the past weeks to get this matter sorted and they have made good on what they promised I would like to withdraw my complaint about this company Thank you *** ***

Hello [redacted]
Thank you for the follow up call. Please find attached the complaint from Mrs. [redacted]. You can simply respond to the complaint by replying to the email with your response. If you have any questions relating to the complaint please do not hesitate to contact me. Thank you and...

have a good day.
Regards,
[redacted]

Initial Business Response /* ([redacted], 5, 2016/01/28) */
Our company has been in business in [redacted] since 1993 and we have operated in [redacted] since January 2008. We build subdivisions and have built subdivisions in...

[redacted] since 2008. Our parent company does business as Canadian Real Estate Investment Services Ltd and the [redacted] for our company is [redacted] Inc, as registered in January 2008 when [redacted] operations commenced. We also own properties across [redacted] and in the [redacted]
The complainant attempted to purchase a property from us for $[redacted] on his credit card however the transaction was never completed and no deal was done. The property he wanted to purchase was priced at $[redacted]. We do offer a lease to own program that permits a buyer to purchase the property for a $[redacted] down payment with the balance paid on a monthly basis over a select term. During the 'term', the property deed is held in escrow until the full lease period is complete. Upon completion of the lease to own term, the deed is transferred to the buyer. The complainant wanted the title in his name with no lease period but simply a promise by him to make the lease payments. He wanted the deed immediately and offered to give us a promissory note on the monthly lease payments. The release of the deed prior to completing payment of the entire lease period is not something our company would ever do and we advised him we were cancelling the transaction. The complainant immediately requested the title and the return of $[redacted] in cash,[redacted] The complainant wanted the $[redacted] sent by bank cheque or cash to his personal email address by way of [redacted]. Thus, even though he attempted to make the payment through our online credit card merchant account (not [redacted]) he did not want any funds sent to the credit card... he wanted cash and he did not want the cash sent in the mail. He wanted it posted to an email address he has with [redacted]. We do not use [redacted] because the [redacted] User Agreement does not permit the payment of funds for real property. In other words, you can not pay or refund money through [redacted] for land..
Shortly thereafter, our online [redacted] provided us with a report that his the complainant made 4 attempts using different credit cards. Our system blocked his credit card payment 4 times (with a message stating that the card was unauthorized).[redacted]). According to the response from his many credit card attempts on our merchant account, the card he used was blocked and not permitted to be used by the card issuer. If we had the card in hand the message stated that we were to contact the credit card issuer and not return the card to the card holder. On the fifth attempt, with a differing credit card, a payment of $[redacted] less [redacted]% transaction fee was received. The Funds received were not able to be reversed to the credit card because his card became locked by the issuer. My office assistant, [redacted], then had a cheque prepared and mailed to the complainant with a letter explaining that the transaction was voided and that we do not wish to conduct any business with the complainant now or in the future.
As such, we have not completed any transaction with the complainant and any funds received have been sent my bank cheque to the person listed as the credit card owner and to the address provided with the credit card. This was sent on Thursday, January 21, 2016).
This complainant filed by the complainant is simply an attempt to receive payment from us in the amount of $[redacted]).
The complainant is not a customer and we did not complete any transaction with him. In fact, we opened a case in the [redacted] on January 13, 2016 for the purpose of cancelling any transaction with the complainant and blocking all communication from him. On January 17, 2016, [redacted] ruled in our favor against the complainant and refunded us the listing fees paid to advertise the property on [redacted]'s website. At that point [redacted] also blocked the complainant and confirmed to him that we will not be doing business wioth him as any perceived transaction was 100% null and void.
As such we do not have any proceeds from the complainant and we have no completed transactions with him either.[redacted]
Our lawyer is [redacted].[redacted]) have acted for us for the past decade. [redacted] handle all property transfers and registrations to ensure proper transfer and identification of all buyers.[redacted] has been practicing law in [redacted] for approximately 40 years and handles all property transfers for our company in [redacted].
The reason why we cancelled the transaction and refunded the complainant is primarily because our system alerted us to potential hazards in the complainants many attempt to pay with a credit card online. When we confirmed that many of the cards he was using were not processing we investigated through the credit card issuers. The fact that he wanted a refund in cash and not back to the credit card with the temporary hold was suspicious at the least. [redacted].[redacted]. On January 21, 2016 any funds that processed through the online credit card merchant account belonging to our company were calculated and a refund was sent by check to the credit card owner by mail at the credit card owner's stated address.
On or about January 15, 2016, the complainant left a statement on our feedback profile on [redacted] stating that we were not real and that we are a scam and acting as frauds. Our [redacted]). [redacted]
As per [redacted], the refund of our advertising fees was issued because no transaction occurred.
In our last communication, the complainant asked for $[redacted] payment from us [redacted]
We ask that you not publish the defamatory comments from the complainant as he is not a customer, never was and never will be. [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the seller does not contain truth to it, An email with supporting documents was emailed to your office on 1/30/16. Thank you for your support.
Final Business Response /* (4000, 11, 2016/02/01) */
The complainant opened this case on January 27, 2015 which was 2 days after we had already sent a full refund on January 25, 2016.
[redacted]
Also, when the case was opened the complainant conformed that his desired outcome would be a full refund, that has already been done. On January 25, 2015 a cheque in the amount of $[redacted] was issued to [redacted]. That cheque was mailed to the address we have on record on January 26, 2016.
In his file we also have the contract but not all the emails he purports as ours; none the less we do not have any business with the complainant nor did we confirm any business with him. A business relationship did commence however when we decided to cancel the transaction the entire deal was rescinded. He is not out any funds nor was there an exchange of goods or services. Our relationship with him was cancelled before it ever became a transaction between us.
We do not have any desire to ever conduct business with the complainant. [redacted]
Other than the full refund which was already sent, there is no resolution or response we can make beyond that.[redacted]
There are many other companies that sell property and he can certainly take his business there.
[redacted] The resolution requested was already done and we will not refund the complainant twice. The fact that the complainant contacted the Revdex.com knowing that a refund of his deposit was already issued is upsetting.
Furthermore, the complainant is not a client and we did not complete any transaction with the complainant. The deposit he made was confirmed after 3 failed attempts and a refund of his deposit was sent before this case was even opened.
I am uploading a copy of the cheque and accounting record for your files (and for the complainant).
[redacted]
Final Consumer Response /* (4200, 16, 2016/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As to Canadian Real Estate Investment inc response I must say that they finally came out and said I DID paid, [redacted] the seller claims he has sent a refund but has not provided evidence of a tracking number to verify this, anyone can take a picture of a check and claim the refund was sent. A tracking number of the payment sent on the 25th of January as claimed by the seller would say a lot,I doubt this will happen cause the seller never did sent the refund, it has been 2 weeks since the so called refund has been sent according the the seller and I still have not received anything. The seller states I am not a customer because we never reached that point, I believe once he took my money I became a customer. [redacted]