Quality Muffler

June 29, [redacted] Dear Mr [redacted] : We received your dispute of Trustmark’s research regarding your mortgage account I understand your frustration, but research shows your April payment was unable to be drafted from your account due to insufficient fundsAttached you will find documentation of the insufficient funds from April There were two payments made in May, which brought the loan current As of today’s date the loan is current with your last draft posting on June 5th In order to ensure that your payment is made in a timely manner, it is imperative that the account your payment is drafted from have enough monies to cover the payment We appreciate your business and hope that this explains your recent loan history Please accept this letter as a response to your concerns Sincerely, [redacted] Vice President/ Fair Banking Manager Trustmark National Bank

Fantastic service at very affordable prices

June 17, size="3"> [redacted] Dear Mr [redacted] : We received your concerns regarding the servicing of your mortgage account The account is set on automatic draft; however your April payment was unable to be drafted from your account due to insufficient funds There were two payments that were drafted in May, which brought the loan current As of today’s date the loan is current with your last draft posting on June 5th In order to ensure that your payment is made in a timely manner, it is imperative that the account your payment is drafted from have enough monies to cover the payment We appreciate your business and hope that this explains your recent loan history Please expect this letter as a response to your concerns Sincerely, [redacted] Vice President/ Fair Banking Manager Trustmark National Bank

February 22, 9pt;"> [redacted] Ms [redacted] : We received your concerns regarding customer service and fraudulent activity with your accountIn researching your concerns we found that Trustmark did attempt to contact you on January 25, with the phone number we had on file to inform you of possible fraudulent activity involving your debit cardUnable to contact you by phone, we mailed you a letter Due to the number of transactions, dollar amount, and location of the transactions we placed a freeze on your card The freeze was placed for transactions using your debit card as a credit card During this time you were still able to use your debit card pin number for transactionsThe account associated with your debit card was not frozen at any point, which allowed for drafts, auto pay, and check transactionsOn February 5, 2016, you made contact with Trustmark by phone and we informed you of the fraudulent activities involving your card and the steps we took to protect youA new debit card was mailed to you and records show use of it starting February 14, It is our hope that you are now satisfied with Trustmark’s response in protecting your account and we hope to maintain your business Please accept this letter as a response to your concerns Sincerely, [redacted] Vice President/ Fair Banking Manager Trustmark National Bank

November 23,
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Dear Mr***:
We received your concerns regarding a recent deposit with Trustmark National Bank. The deposit in question was made at an ATMBecause the deposit was made at an ATM and greater than $2,500.00, an automatic hold was placed on the checkThe first $5,was held for two days with the remainder, $10,available seven days after the deposit. The holds were made in accordance of Regulation CC and ATM depositsThe overdraft fee that incurred on November 9th while your funds were being held has been waivedWe apologize for the inconveniencePlease accept this letter as a response to your concerns
Sincerely,
*** *** First Vice President/ Fair Banking Manager Trustmark National Bank

September 30,
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Dear Ms. ***:
We received your concerns regarding customer service and payment history. I would first like to apologize for the unpleasant experience you had. This matter has been looked into and addressed. The monthly payment on your mortgage is $1,644.64. The payment amount did increase in March to $1,644.64. The increase was due to a shortage in your escrow accountThe attached documents will reflect the increase in your monthly payment and also show where payments of $1,were made from March to September of this yearIn reviewing your account, it has been determined that your September payment was short $and because the difference was not paid until September 20th, a late fee was incurredPlease accept this letter as a response to your concerns
Sincerely,
*** ***
Vice President/ Fair Banking Manager
Trustmark National Bank

August 27,
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Ms***:
We received concerns regarding the FHA/HUD mortgage at *** *** *** ***, MSWhile we do sympathize with your situation, Trustmark is the servicer of the mortgage and the owner is FHA/HUD. Trustmark must adhere to their guidelines. FHA/HUD does not allow disposition options if the value is more than the unpaid balance owed. FHA/HUD also requires that a pre-foreclosure sale must be attempted before a deed-n-lieu. Please contact Trustmark’s Collections Department 601-208-to assist you with payment arrangements that will allow you more time to seek options. Please accept this letter as a response to your concerns
Sincerely,
*** ***
Vice President/ Fair Banking Manager
Trustmark National Bank

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
The reply from Trustmark is misleading and inaccurateThe April and May payments were not "drafted" as you say, I had to physically mail your company two separate checks to bring my account current because you wanted a $fee to process an online paymentThis is absurdThese checks cleared on May and respectfully per proof with statement and bankThen your company sent me a past due notice dated May that was mailed June (that's the postmark) that I received June Then June my auto draft cleared when your letter said this payment was late and was due June Please get your accounting together and stop sending me month overdue notices that are both inaccurate and insultingThe worst part is when I spoke to the woman in charge of auto drafts she had no concrete idea if my drafts would or would not continue and your customer support personnel blamed the outdated past due letter on "new billing" proceduresHow convenientPlease get your act together Trustmark.
Regards,
*** ***

December 12,
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Dear Mr***:
We received your concerns regarding a recent deposit with Trustmark National Bank. The deposit in question was made at an ATMBecause the deposit was made at an ATM and greater than $2,500.00, an automatic hold was placed on the checkAlso at the time of deposit, there were not enough funds in your account to cover the deposit, which also gives a right to hold fundsThe first $5,was held for two days with the remainder, $10,available seven days after the deposit. The attached deposit history will show the transaction in questionThe holds were made in accordance of Regulation CC and ATM depositsThe overdraft fee that incurred on November 9th while your funds were being held has been waivedWe apologize for the inconveniencePlease accept this letter as a response to your concerns
Sincerely,
*** *** First Vice President/ Fair Banking Manager Trustmark National Bank

April 26,
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Dear Mr. ***:
We received your concerns regarding a check that was drawn on the account of one of our customers. The funds were in fact in the account, but once the check you deposited was processed it was found to be fraudulent. If you have any business with and were expecting a check from our customer, I would suggest you contact themPlease accept this letter as a response to your concerns
Sincerely,
*** ***
Vice President/ Fair Banking Manager
Trustmark National Bank

Excellent excellent service

June 17, 2015
 

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Dear Mr. [redacted]:
 
We received your concerns regarding the servicing of your mortgage account.  The account is set on automatic draft; however your April 2015 payment was unable to be drafted from your account due to insufficient funds.  There were two payments that were drafted in May, which brought the loan current.  As of today’s date the loan is current with your last draft posting on June 5th.  In order to ensure that your payment is made in a timely manner, it is imperative that the account your payment is drafted from have enough monies to cover the payment.  We appreciate your business and hope that this explains your recent loan history.  Please expect this letter as a response to your concerns.
 
 
Sincerely,
 
 
 
[redacted]
Vice President/ Fair Banking Manager
Trustmark National Bank

February 22, 2016

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[redacted]
[redacted]

Ms. [redacted]:

We received your concerns regarding customer service and fraudulent activity with your account. In researching your concerns we found that Trustmark did attempt to contact you on January 25, 2016 with the phone number we had on file to inform you of possible fraudulent activity involving your debit card. Unable to contact you by phone, we mailed you a letter.  Due to the number of transactions, dollar amount, and location of the transactions we placed a freeze on your card.  The freeze was placed for transactions using your debit card as a credit card.  During this time you were still able to use your debit card pin number for transactions. The account associated with your debit card was not frozen at any point, which allowed for drafts, auto pay, and check transactions. On February 5, 2016, you made contact with Trustmark by phone and we informed you of the fraudulent activities involving your card and the steps we took to protect you. A new debit card was mailed to you and records show use of it starting February 14, 2016. It is our hope that you are now satisfied with Trustmark’s response in protecting your account and we hope to maintain your business.  Please accept this letter as a response to your concerns.

Sincerely,



[redacted]
Vice President/ Fair Banking Manager
Trustmark National Bank

May 9, 2016

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[redacted]
[redacted]
[redacted]

Dear Ms.  S[redacted]:

We received your concerns regarding customer service.  In reviewing your concerns and talking with bank associates, we are all in agreement with the actions that took place on April 21, 2016.  A check made payable to you, a non-customer, was brought to the North State Street drive thru.  A Trustmark customer accompanied you. A Trustmark associate stated that we could not cash the check nor could we deposit the check into our customer’s account because the check was not payable to her.  The associate was in fact following bank procedures.  These procedures are set to protect customers, non-customers, and the bank.  In an attempt to further assist you, we recommended going to a full service branch nearby to discuss with an associate.  While we understand your frustration, the Trustmark associates that you spoke with were following procedures set to protect the safety and soundness of the interested parties. Please accept this letter as a response to your concerns.


Sincerely,



[redacted]
Vice President/ Fair Banking Manager
Trustmark National Bank

June 29, 2015
 
[redacted]
[redacted]
[redacted]
 
 
Dear Mr. [redacted]:
 
We received your dispute of Trustmark’s research regarding your mortgage account.  I understand your frustration, but research shows your April 2015 payment was unable to be drafted from your account due to insufficient funds. Attached you will find documentation of the insufficient funds from April.  There were two payments made in May, which brought the loan current.  As of today’s date the loan is current with your last draft posting on June 5th.  In order to ensure that your payment is made in a timely manner, it is imperative that the account your payment is drafted from have enough monies to cover the payment.  We appreciate your business and hope that this explains your recent loan history.  Please accept this letter as a response to your concerns.
 
 
Sincerely,
 
 
 
[redacted]
Vice President/ Fair Banking Manager
Trustmark National Bank

Fantastic service at very affordable prices.

August 12, 2015

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[redacted]
[redacted]
 
Dear Mr. [redacted]:
 
We received your concerns regarding your account and payment history with Trustmark National Bank.  Research does not indicate any coding for the payment of $2,500.00 on March 27, 2015 that would indicate that the dollar amount in question was to pay off your loan. Trustmark did in fact attempt to reach out to you after March 27, 2015. Attached are letters dated April 23, 2015 and May 4, 2015.  We also have phone records of conversations with you regarding your account with us. We understand your frustration, but we did make attempts to reach out to you prior to July 29, 2015 when you paid $1, 475.00. If you have any documents supporting your belief that the loan was paid in full on March 27, 2015 in the amount of $2,500.00, please provide the documents so that we may further research the issue. Please accept this letter as a response to your concerns.
 
 
Sincerely,
 
 
 
[redacted]
Vice President/ Fair Banking Manager
Trustmark National Bank