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Quality Nannies Reviews (3)

The tenant is correct in that her self-cleaning oven locked up and the door would not open We ordered a new stove for her from a local supplier It took a couple of days for the stove to arrive in Springfield and we set an appointment to have it delivered to the tenant's residence When we got there and took the stove out of the box, the handle was broken on the new stove We had no choice but to order another stove, which we did.When it came in, we attempted to deliver it but discovered that the tenant had changed the locks on the house and we, as the landlord, did not have a new key, meaning we couldn't get in, so the stove was taken back to the supplier We contacted the tenant and advised her we must have a key not only for this situation, but for any other time we need access She was asked to bring a key to our office, and if it was after business hours to drop it through the drop slot in our front door She didn't do it.We went to her residence and left her a note that we had been there, but still had no key and still couldn't get in to deliver the new stove She came to our office at approximately noon and started screaming and yelling at our office manager, which we do not appreciate She finally gave me a key and said it was the one that would get us in I told her we would make arrangements to deliver the new oven as quickly as the supplier could do it She kept yelling she hadn't been able to feed her children for a week, which simply isn't true No, she couldn't use the oven, but she had the stove top, and most people today have a microwave

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Ms [redacted] is correct that we managed her property for several years and the tenants moved out very recentlyOn the tenant's move in inspection sheet they listed broken wall switch platesPerhaps we missed counting a few others upon move out that Ms [redacted] noted since her count was I checked pricing for wall plates at Lowes and found them for [redacted] each as shown on their website and provide them to Ms [redacted] , or the cash value of [redacted] Regarding the microwave, yes there was damage to the microwaveWe estimate the microwave to be approximately years old, so if Ms [redacted] would like to document the value of an year old microwave I will be happy to pay her the depreciated replacement value [redacted] has a microwave for [redacted] so assuming a life expectancy of years for the microwave, I will be happy to pay her the depreciated value of [redacted] Making a judgment of what is or is not "wear and tear" is not an exact scienceGiven the fact that the tenants lived in the house for years, and given the fact that they had multiple plumbing problems during their tenancy which were caused by deficiencies in the property we felt it was an acceptable trade off to not charge them a total of [redacted] damagesMs [redacted] should be grateful the tenants did not request compensation for their inconvenience on several occasions If Ms [redacted] will contact us in writing requesting paymentwe will be happy to pay her a total of [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I wanted was accountability and that was acknowledgedI will get them the receipts shortlyI thank [redacted] for his prompt response

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Ms [redacted] was a little over-dramatic with her description of the problemHer "ceiling falling off" was actually a piece of sheet rock tape measuring 1.5" x approx15", and at no time was the ceiling ever in jeopardy of falling inShe called emergency maintenance after hours when she first noticed the problemThat maintenance man went to look at it, assessed the problem and informed her it was not going to fall in, and told the regular maintanance man the next day what was going onAdmittededly, the regular maintenance man forgot about such a minor issue and failed to go back immediately, for which we apologize As of this date, the tape has been replaced and the first coat of sheetrock mud has been appliedThe second and final coat will be applied tomorrow to finish the repairWe're sorry for this minor inconvenience, but it was never a major issue, only a cosmetic one Sunrise Management Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wouldn't say I was being over dramaticI also didn't say my ceiling was "falling in." They did fix it, however, and I do feel better that they finally followed through with their word

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